Allchinabuy Reviews 

215
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, polite staff who are quick to resolve issues. Many people highlight the fast response times, with agents often providing answers and resolving concerns efficiently. Consumers appreciate the overall service, noting its ease and the staff's willingness to assist with any problems. However, some customers also noted issues with delivery and tracking, experiencing parcels with no movement, delays, or being lost or stuck in customs. A few other people also felt that customer service was unhelpful in certain situations, mentioning instances of bot replies or a lack of responsibility for problems.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's speed and helpfulness... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, helpfulness, and quick... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the customer service... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 4 out of 5 stars

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

Company replied

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(215)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

They organised a fake invitation event in their discord server and scammed me & my friend for 5000+ CNY

1 September 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Hello, thank you for your feedback. Please note:
1,All of our invitation activities do not charge any fees to users.
2,To ensure fairness, all participants are strictly reviewed by moderators. Any attempt to manipulate or falsify participation will result in immediate disqualification.
3,Regarding invalid invitation data, the moderators have already explained this to you.
4,Please strictly follow the ACBuy Discord community rules. Any fraudulent behavior may lead to a community ban.
If you have any questions, please provide relevant evidence and contact discord@allchinabuy.com

Rated 5 out of 5 stars

Amazing service 10/10 even send hearts…

Amazing service 10/10 even send hearts emojis when they send back a message and I got a refund too for my shipping and they helped me and they told me what’s going on, there doing there job 100%, I would order from AllChinaBuy everytime and would tell friends.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Got scammed for 1000+ CNY

I would like to report that I have been scammed by AllChinaBuy for over 1,000 CNY.

They organized an invitation event on their Discord server where participants were promised 3 CNY per invite plus 888 CNY for first place. I collected 141 invites, which was far more than anyone else. However, when the results were announced, the supposed winner was the second-place participant with only 34 invites.

I was never informed of any disqualification, nor was I given any explanation. All of my invites were genuine, and yet my result was completely ignored. It appears that the company simply refused to pay out the promised reward and chose to deceive me.

Update: Got banned from their Discord server with no explanation at all.

DONT believe their reply, after i asked why i was disqualified they just banned me from their server with no explanation.

5 September 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Hello, thank you for your feedback. Please note:
1,All of our invitation activities do not charge any fees to users.
2,To ensure fairness, all participants are strictly reviewed by moderators. Any attempt to manipulate or falsify participation will result in immediate disqualification.
3,Regarding invalid invitation data, the moderators have already explained this to you.
4,Please strictly follow the ACBuy Discord community rules. Any fraudulent behavior may lead to a community ban.
If you have any questions, please provide relevant evidence and contact discord@allchinabuy.com

Rated 5 out of 5 stars

ordering from umkao

just had a little problem with how to purchase and item through a seller where i needed to provide the seller a link of the item, I couldn’t find the box i needed for the information to went to allchinabuy support and i didn’t give the best description of my problem but yet they were able to solve it anyways and give me a more than good enough solution

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I've been using they service since 2024 and i have to say no problems even if i have some the support always there to help me out i would highly recommend using Allchinabuy fair prices and good service overall

2 September 2025
Unprompted review
Rated 5 out of 5 stars

The best of the best

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app for over a year now and I can tell you I haven’t had 1 problem while using this app. Seriously the best.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

first of all great experiences in

first of all great experience,I got my haul in 7 days exactly and I got a lot of updates really fast,And I paid a really good amount of shipping,If you are seeing this please just use allchinabuy you won’t regret it!!!

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking I ordered a putter…

Absolutely shocking I ordered a putter it came with the head going round in circles I messaged straight away then told to email, I emailed then had a reply off a 🤖 BOT!! Who kept asking me for my details after attaching everything from videos and pictures to description and still nothing!!! Be aware of extortionate postage charges they don’t tell you about too! My advice don’t bother

28 August 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We apologize for any inconvenience. Due to AcBuy’s privacy policy, we are unable to respond to account issues from a different account. Our customer service team has already reached out to the email associated with your ordering account. We appreciate your understanding.

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its…

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS01,he answered within 10 hours.

25 August 2025
Unprompted review

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