Allchinabuy Reviews 

215
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being amazing, helpful, and quick to respond, with staff often going above and beyond to resolve issues. Many people highlight the efficiency of the service, noting fast shipping, quick warehouse operations, and affordable prices. Reviewers are particularly satisfied with the clear communication and the overall ease of using the service. However, some customers also noted issues with delivery services, including parcels being lost, delayed, or stuck in customs for extended periods without updates. A few other people also felt that customer service responses could be slow, especially for those in the US, and some experienced difficulties with after-sales support regarding lost packages or product defects.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's speed and helpfulness... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, helpfulness, and quick... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the customer service... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 4 out of 5 stars

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

Company replied

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(215)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought 2 shoes my package got lost no…

I bought 2 shoes my package got lost no problem ill apply for a refund, my local post depot confirmed on email that my package was lost i said this to the after sales team on acb they are consistently trying to say that the investigation is on progress but there are no updates for 2 months im extremely dissapointed.
No refund is in sight

27 September 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We understand that international investigations usually take some time. Please try contacting care@allchinabuy.com
, and we will do our best to escalate and verify the status of your parcel.

Rated 3 out of 5 stars

I was wrong

Edit: didn't actually clone my card, someone else did and used it here. Apologies

21 September 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you for your update and clarification. We appreciate your honesty and are glad the issue has been resolved. If you’d like to give us an opportunity, please feel free to contact us at care@allchinabuy.com
We look forward to serving you even better in the future!

Rated 5 out of 5 stars

Reliable service with helpful support

I had a good experience with AllChinaBuy. My parcel was delivered to the warehouse and the team was always responsive when I had questions. The support was patient and helped me clarify the tracking situation. Communication was clear, and I appreciate their assistance. I’ll continue using their service.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Platform Ive Ever Used

Fast, quick delivery, best customer service and most importantly affordable prices. If youre looking for a shopping agent out there, dont hesitate to go for all china buy, the best agent there possibly is!!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, handler my concern and was dealt within a fast manner, would 100% recommend one of most reliable shipping agents out there!

13 September 2025
Unprompted review

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