I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not all photos look like the person in the photo you submit. It’s nice to see the photos in motion (like a Harry Potter) scene. Customer service isn’t the best. It’s like the photos... See more
Company replied
Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio
Company replied
Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more
Company replied
Company details
Written by the company
Turning your cherished photos into living stories! 🌞
Contact info
United States
- hello@alivemoment.com
- alivemoment.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fantastic memories !
18 July 2026
Unprompted review
Reply from Alivemoment
Hey Alan,
Thank you for your kind feedback – much appreciated!
Best wishes,
Amelie
I'm very disappointed that your AI was…
I'm very disappointed that your AI was unwilling to give me a full refund for all the months when I did not use the app at all.
9 July 2026
Reply from Alivemoment
Hello Brent,
We're very sorry to hear about your experience and understand your disappointment regarding your refund request. This is not the experience we want for our users.
We regret that your concerns were not resolved to your satisfaction and would like the opportunity to review your case. Please contact us via https://alivemoment.com/contact with your account details and previous correspondence so we can investigate your refund request and assist you further.
Kind regards,
Amelie
A picture of my mum dad and me from the…
A picture of my mum dad and me from the early 70's, brought to life. Seeing my beautiful mum, and handsome dad at 19/20 moving....just amazing.
17 July 2026
Unprompted review
Reply from Alivemoment
Hey Tabby,
Thank you for your kind feedback – much appreciated!
Best wishes,
Amelie
Credits expire without exception
I am giving a 2 star review because of their policy. The photo enhancements are quite good and I did enjoy the service. My complaint is that credits expire and there is no reminder email. Customer service will not bend on their policy and I have lost 31 credits (approximately $40 or more) that expired. Very disappointing. Be aware before you sign up for this service. There are better ones out there as I am now discovering.
17 July 2026
Unprompted review
Reply from Alivemoment
Hello Maria,
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the photo enhancements, but we're sorry to learn that our credit expiration policy left you disappointed.
We understand your concerns regarding expired credits and reminder notifications, and we appreciate you sharing your experience. Feedback like yours helps us identify opportunities to improve our service.
If you'd like us to review your account or discuss your concerns further, please contact us via https://alivemoment.com/contact with your account details.
Kind regards,
Amelie
Reply from Alivemoment
Hey Darrel,
Thank you for your kind feedback – much appreciated!
Best wishes,
Amelie
Reply from Alivemoment
Hey Jenkins,
Thanks for sharing your experience with us.
Best wishes,
Amelie
I saw this on Facebook
I saw this on Facebook and didn't really believe it would work. It did! Easy to sign up and my first attempt went amazingly smooth. I am vey happy with the result. On to my second photo...
16 July 2026
Unprompted review
Reply from Alivemoment
Hey David,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Great customer service on subscription…
Great customer service on subscription cancellation and refund
16 July 2026
Reply from Alivemoment
Hey Glen,
Thanks for sharing your experience with us.
Best wishes,
Amelie
I was impressed with the realism…
I was impressed with the realism produced by the app! It captured what would have been a sweet moment!
16 July 2026
Unprompted review
Reply from Alivemoment
Hey Michael,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Amazing tool to bring old photos back…
Amazing tool to bring old photos back to life!Review:I am really impressed with this website. It is incredibly easy to use and the results are amazing. Bringing old family photos back to life feels like magic! The referral system is also a great bonus to get free credits. Highly recommended!
1 July 2026
Unprompted review
Reply from Alivemoment
Hello Cathycia,
Thank you for your wonderful feedback! 💚 We're delighted to hear that you found the platform easy to use and that bringing your old family photos back to life was such a special experience.
We noticed your review shows a 2-star rating, but your comments are very positive. If this was unintentional, you may wish to update your rating. If there's anything we could do to make your experience even better, we'd love to hear from you. Please feel free to contact us via https://alivemoment.com/contact.
Kind regards,
Amelie
Nice love the app and how to interact…
Nice love the app and how to interact with user. its user friendly and very easy to purchase ai services.
11 July 2026
Unprompted review
Reply from Alivemoment
Hey Mensah,
Thank you for your honest feedback—it really helps us improve. 😊
Kind regards,
Amelie
I wish ever company had customer…
I wish ever company had customer service like Alivemoment. Fast, kind and reasonable!
15 July 2026
Reply from Alivemoment
Hey Gloria,
Thank you for your honest feedback—it really helps us improve. 😊
Kind regards,
Amelie
That was amazing
That was amazing! I haven’t seen my parents alive in over 50 years and to see them so young and in love was, so sweet. Thank you.
15 July 2026
Unprompted review
Reply from Alivemoment
Hey Jean,
Thank you for your honest feedback—it really helps us improve. 😊
Kind regards,
Amelie
Amazing Animation
This animation is incredible. I took the original photo and remember the moment. AliveMoment recreated it exactly as it happened. Amazing.
15 July 2026
Unprompted review
Reply from Alivemoment
Hey Russ,
Thank you for your honest feedback—it really helps us improve. 😊
Kind regards,
Amelie
Seeing my toddler son who is now 30…
Seeing my toddler son who is now 30 relive the experience of getting a puppy was magical. And so worth it.
15 July 2026
Unprompted review
Reply from Alivemoment
Hey Kathleen,
Thank you for your honest feedback—it really helps us improve. 😊
Kind regards,
Amelie
Great Product; Great Customer Service.
I purchased the product/service online; it exceeded my expectations. I needed some restored pictures for a 54-year Reunion and the results were prefect. I had an issue with billing which I presented to Customer Service and it was RESOLVED in one day!
7 July 2026
Reply from Alivemoment
Hey,
We really appreciate your positive feedback.
Best wishes,
Amelie
My family is enjoying Alivemoment soooo…
My family is enjoying Alivemoment soooo much! What a treat! Thank you!
13 July 2026
Unprompted review
Reply from Alivemoment
Hey Shawn,
We really appreciate your positive feedback.
Best wishes,
Amelie
What a treat being able to see my Mum…
What a treat being able to see my Mum in colour from an old black and white photograph. Quick and easy to do.
13 July 2026
Unprompted review
Reply from Alivemoment
Hello,
We really appreciate your positive feedback.
Best wishes,
Amelie
Made the 80 year-old photo look really…
Made the 80 year-old photo look really good. Very Pleased.
13 July 2026
Unprompted review
Reply from Alivemoment
Hey Ron,
We really appreciate your positive feedback.
Best wishes,
Amelie
I selected an offer for a trial…
I selected an offer for a trial subscription of $0.99 for one month and I my credit card was billed $27.45. I then sent a request for cancellation, the web showed my subscription was cancelled and no refund came. Beware that this is a Cyprus based company.
IT'S GETTING WORSE: I am unable to contact with the link provided in the reply to request a refund. But I get a message that says "OOPS! your email is not recognized. My email may not be recognized but the charge is still there in spite of cancellation. Please beware. Fortunately, I bank with Chase and they are good at removing fraudulent charges.
8 July 2026
Unprompted review
Reply from Alivemoment
Hello Peter,
We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge and refund request. This is not the experience we want for our users.
We regret the billing issue you described and would like the opportunity to review your account and investigate your cancellation and refund request. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
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