Alexatravel 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would like to recommend this company from when l first called them has l had to add another person to my booking Morris was fantastic he could do enough for me. He talked me threw everything lovely... See more

Rated 5 out of 5 stars

I spoke with Mark Williams regarding my upcoming trip; he was very professional despite my bad connection. He chatted with me on WhatsApp and was so extremely helpful. I was able to achieve my aim tod... See more

Rated 5 out of 5 stars

I had a very good experience. James was really good in his attitude. He made me feel calm when I was very anxious. James took time to understand the situation I was in. He was very patient with me..... See more

Rated 5 out of 5 stars

Problem solver thanks Mr Paul much appreciated with all his patience and calls and help despite all the hiccup from the last trip, Mr Paul finally solved all my problem. Alexas travel is genuine and... See more

Company replied

Company details

  1. Travel Agency

Written by the company

Alexatravel.co.uk is a United Kingdom-based Travel Agency that specializes in offering a wide range of travel products and services through its online platform. With a focus on providing a seamless customer experience, our website serves as a comprehensive 'one-stop shop', granting customers access to specially curated airfares and an array of luxury hotel accommodations. We are dedicated to catering to the discerning traveller, ensuring top-notch flights from the UK to various destinations worldwide.


Contact info

All reviews

(492)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The service was good and the team very…

The service was good and the team very supportive. The reason why I didn't give a 5 stars rate it is because he didn't book my tickets with the information provide on my passports but on a chat so our surnames weren't matching the one of our passports. As a consequence I had to pay am extra fee to correct their names. That wasn't my fault and they should have cover the costs as it was the operadores mistake. They apologise but didn't take responsibilities. Other than that, I felt the service was reliable and employee very kind

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Alexatravel

Great service from Alexatravel. Spoke with agent James about some tickets. He was very helpful, professional and courteous. Great communication and over-all pleased with the service I received. Thank you James for all your help.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

From Margaret kalekezi thanks Mr Haider…

From Margaret kalekezi thanks Mr Haider you're so nice and so supportive and hope me and my Daughter Blessing will enjoy our journey to Africa and thanks to book our seats in advance

29 November 2024
Unprompted review
Alexatravel logo

Reply from Alexatravel

Thank you sincerely for your exceptional review. We are thrilled to learn that you appreciated our services. Mr. Haider's commitment to delivering outstanding service is truly praiseworthy and exemplifies our team's dedication to excellence. Your support is highly valued, and we look forward to utilizing your feedback to further enhance our offerings.

If you require any assistance with future travel arrangements, accommodations, or holiday planning, please do not hesitate to reach out to us. We are committed to providing you with exemplary service and extraordinary deals.

Best regards,

Rated 5 out of 5 stars

James was great

James was great! He was very helpful and patient with us.
He found us a good deal!
Thank you very much James!
We will book future bookings with James again!

5 November 2024
Unprompted review
Rated 5 out of 5 stars

The lady who assisted me for my air…

The lady who assisted me for my air ticket to Antalya is fantastic. She went all out to fine me my best flight. Extremely polite. Now I just have to go to the airport everything booked for me.
****+👏👏👏👏👏. Her name is Ann.

29 October 2024
Unprompted review
Alexatravel logo

Reply from Alexatravel

Thank you sincerely for your exceptional review. We are thrilled to learn that you appreciated our services. Miss Anna's commitment to delivering outstanding service is truly praiseworthy and exemplifies our team's dedication to excellence. Your support is highly valued, and we look forward to utilizing your feedback to further enhance our offerings.

If you require any assistance with future travel arrangements, accommodations, or holiday planning, please do not hesitate to reach out to us. We are committed to providing you with exemplary service and extraordinary deals.

Best regards,

The Alexa Travel UK Team

Rated 5 out of 5 stars

Nicee great company

Fantastic customer support. I had a change in plans,and customer support handled it effortlessly. They were quick, helpful and made sure I got the right booking without any hassle. Thanks Daud for great service provide

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Service provider by ethan

Ethan gave me a first class service from start to finish he even went out of his way to help me with my coach transfer time .he is very highly recommended by myself and will be calling on him in the future .

28 October 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Alexa Travel I…

I had a fantastic experience with Leo I needed a last-minute trip arranged, and he went above and beyond to find me a great deal in record time. The entire process was seamless, and he made sure I got everything I wanted within my budget. Their attention to detail, prompt responses, and dedication to customer satisfaction were impressive. I’ll definitely be booking with them again and highly recommend their services

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Air tickets …

Ahmad had good knowledge of customer service Found us very affordable tickets from Manchester to Karachi will definitely be buying from them again

19 October 2024
Unprompted review
Rated 4 out of 5 stars

We had been looking at various deals to…

We had been looking at various deals to Thailand and Haider Kareem at Alexa Travel was extremely helpful in coming up with them. He was really professional and gave an excellent service.
Will defintely come back to Haider again in the future.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had a spectacular experience with…

I’ve had a spectacular experience with Kevin Smith on buying air ticket. He’s very experienced, professional, polite, and know the subject what he’s talking plus he tried all his best to make customer happy and encouraging me to recommend and invite other customers to ALEXA TRAVEL LIMITED and enjoy their good services.

19 October 2024
Unprompted review
Rated 1 out of 5 stars

NEGATIVE STARS SCAMMERS YOU HAVE BEEN WARNED

UPDATE
I have been requested to give more details to Alexa Travel….not a chance …I would not trust them with any of my personal details

I would give this company negative stars if it was possible. They take your money for fictitious bookings and then offer you vouchers as a refund. I cannot stress how you can be conned by this company.
DO NOT BELIEVE THE POSITIVE REVIEWS.
It too coincidental that they post a wad of positive reviews after negative feedback. This is to try and keep their feedback score higher. Check how many 1 star reviews they have and it gives a true reflection of their performance.
YOU HAVE BEEN WARNED

6 September 2024
Unprompted review
Alexatravel logo

Reply from Alexatravel

Dear Esteemed Customer,

We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. Unfortunately, we are unable to confirm your status as a customer, and we regret any failure to meet your expectations.

To effectively resolve your concerns, we kindly ask that you provide us with the name of the passenger involved and any relevant transaction details. This information will facilitate a thorough investigation and enable us to offer an appropriate resolution. Furthermore, if you experienced specific issues with our staff, we encourage you to submit a formal complaint via email to complaints@alexatravel.co.uk, including any additional context that will assist us in addressing the situation.

Your feedback is of immense value to us, and we are dedicated to resolving this matter to your satisfaction. We appreciate your bringing this issue to our attention and look forward to the opportunity to address your concerns promptly.

Warmest regards,

Alexa Travel

Rated 5 out of 5 stars

Great customer service

Great customer service
Professional and sincerely courteous
Would would be using this service again & Also be be recommending this to All people
Mr Jhon was a true gentleman
Thank you for your excellent service 🙏🏽

10 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look