Alensa.ie Reviews 

1,395
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers regularly praise the extremely fast delivery times and note that purchases are securely and safely packaged upon arrival. Consumers frequently mention the great overall value, unbeatable prices, and the large selection of optical products available on the very easy-to-navigate website. However, some people mentioned experiencing frustrating delivery delays, long waiting times, and a complete lack of helpful tracking updates for their packages. A few reviewers were also dissatisfied with customer support response times and noted major difficulties when trying to resolve orders or dealing with damaged items.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting extremely fast shipping... See more

Service

Consumers find service to be a great experience, praising the fast, efficient, and reliable delivery along... See more

Product

Users describe positive interactions with product, consistently praising the high quality and affordable... See more

Price

Customers shared immense satisfaction with the competitive and affordable prices available on the website.... See more

Order

Reviewers highlight high satisfaction with the ordering experience, frequently praising quick processing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... See more

Company replied

Rated 5 out of 5 stars

Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more

Company replied

Rated 5 out of 5 stars

Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time... See more

Company replied

Rated 5 out of 5 stars

I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. also in
  3. Glasses Store
  4. Sunglasses Store

About Alensa.ie

Written by the company

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,395)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much all good (quality of…

Thank you so much all good (quality of products and fast delivery)

21 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello,
Thank you for your review. We are very pleased with your rating of the delivery speed and product quality. We will be delighted if you shop with us again.
Have a nice day.

Rated 5 out of 5 stars

Fast shipping and cheaper than my local…

Fast shipping and cheaper than my local shop

14 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello,
Thank you for your positive review.
We are very pleased with your satisfaction with our prices and delivery speed.
We will be delighted if you shop with us again.
Have a nice day.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Decent prices

14 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello Stephen,
Thank you for your positive review. We are pleased that the fast delivery and good prices made you happy.
We will be pleased if you return to us.
Have a nice day.

Rated 5 out of 5 stars

Great service

5 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello Zuzana,
Thank you for your positive review. We are glad that you were satisfied with our great service.
We will be pleased if you shop with us again.
Have a nice day.

Rated 5 out of 5 stars

good

easy to buy, arrived in like 3 working days

5 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello John,
Thank you for your positive review.
We are glad that shopping with us was easy for you and that your order was delivered quickly.
We will be pleased if you shop with us again.
Have a nice day.

Rated 5 out of 5 stars

I keep going back to Alensa for…

I keep going back to Alensa for contacts . Enough said .

6 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello, Pat,
Thank you for your positive review.
Feedback from a loyal and satisfied customer always brings us great joy.
We are really glad that you are repeatedly satisfied with shopping in our store.
We look forward to your new orders.
Have a nice day.

Rated 5 out of 5 stars

Fast delivery very good price

Fast delivery very good price. Excellent service. Order on repeat.

5 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello, Jill,
Thank you for your positive review.
We are very pleased with your satisfaction with our prices and delivery speed.
We will be delighted if you shop with us again.
Have a nice day.

Rated 5 out of 5 stars

Highly Recommended

Prompt service with a very easily accessible website . The discount was a major boost!!
Highly recommend.

4 August 2026
Alensa.ie logo

Reply from Alensa.ie

Hello,
Thank you for your positive review. We are glad that you appreciated our website and service. We are delighted that you were pleased with the discount. We look forward to your potential future purchases.
Have a nice day.

Rated 5 out of 5 stars

Contact lens order

Good selection and competitive prices on the easy to use website. Very quick delivery.

31 July 2026
Alensa.ie logo

Reply from Alensa.ie

Hello Frank,
thank you for your positive review. We are glad that you are satisfied with your purchase with us. We are very pleased that you appreciated our product range at affordable prices and our user-friendly website.
We will be happy if you return to us.
Have a nice day.

Rated 5 out of 5 stars

Great service always

Always great service, fast delivery to Ireland & best prices. Buying my lenses from Alensa for 2 yrs now, highly recommend. Thank you so much Alensa!

28 July 2026
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hello, Delia,
Thank you for your positive review.
Feedback from a loyal and satisfied customer always brings us great joy.
We are really glad that you are repeatedly satisfied with shopping in our store.
We look forward to your new orders.
In the meantime, we wish you a nice day.

Rated 5 out of 5 stars

Very good price

Very good price. Fast delivery. What else you need.

31 July 2026
Alensa.ie logo

Reply from Alensa.ie

Hello, Rita,
Thank you for your positive review.
We are very pleased with your satisfaction with our prices and delivery speed.
We will be delighted if you shop with us again.
Have a nice day.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Ordered prescribed glasses with sun clips. It took them much longer to send it than they are saying in their website. Then I received glasses faulty, completely out of shape so I sent it back. But they lost it and I had to wait another month(as per their rules) before I could claim my money back. All of that took over two monts. Summer is nearly over and im here with no sunglasses. At least I just finaly got my money back.

5 August 2026
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hello, Agata,
thank you for writing this review. We sincerely apologize for the entire chain of errors you had to go through – from the delayed dispatch of the glasses with the sun clip, through the delivery of a deformed frame, to the complications with return transport and lengthy processing. We are very sorry that, due to these delays, you spent more than two months of the summer without glasses. Although the processes and timelines for searching for a lost shipment are set up as you describe, we understand that from a customer's perspective, waiting a month for a refund was disproportionately long and exhausting. As soon as the lost shipment arrived at our facility, we assessed the claim as justified and, upon agreement with you, issued a refund order, which has already been confirmed and finalized. We realize that simply issuing a refund will not make up for your ruined experience or the missing sunglasses during the season, and we apologize to you once again.
We wish you wonderful days ahead and good health for your vision.

Rated 5 out of 5 stars
Alensa.ie logo

Reply from Alensa.ie

Hello Alex,
Thank you for your positive review. We are pleased with your satisfaction with shopping with us and that you appreciated our service.
We will be pleased if you shop with us again.
Have a nice day.

Rated 5 out of 5 stars

Flawless from start to finish

Flawless from start to finish. I ordered a pair of sunglasses that I'd had my eye on for a while. Ordered on the Saturday evening, I received them on the Tuesday. Well packaged and they look fab! I've actually sent the website onto a few friends, I'll definitely be using them again.

14 July 2026
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hello Toni,
Thank you for your positive review. We are delighted that you were satisfied with your purchase with us and that you were pleased with the fast delivery. We are glad that you like the glasses and we look forward to your future purchases.
Have a nice day.

Rated 5 out of 5 stars

Great service

Great service, very reasonable prices and really fast delivery.

9 July 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Malgorzata,

Thank you for the wonderful review! We are delighted to know that our pricing, delivery, and overall service met your expectations. We deeply appreciate your business and look forward to serving you again.

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Lenses that I wanted at a competitive…

Lenses that I wanted at a competitive price and very quick delivery - what more could you want

9 July 2026
Alensa.ie logo

Reply from Alensa.ie

Hi,

Thank you so much! We couldn't agree more, getting your favorite lenses delivered fast and at a great price is what it's all about. We really appreciate your feedback and look forward to your next order!

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Always so good the service is 5* best…

Always so good the service is 5* best comparative prices great selection and everything you need at the ready thank you team Alenza

7 July 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Elaine,

Thank you so much for the glowing 5-star review! The whole team at Alensa is thrilled to hear that you love our selection, prices, and service. We truly appreciate your support and look forward to your next order!

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Product is great you’d hardly notice…

Product is great you’d hardly notice them

Free gift was a nice touch

26 June 2026
Alensa.ie logo

Reply from Alensa.ie

We're so glad to hear you're pleased with the product and found the free gift to be a nice addition! Your positive feedback truly makes our day.

Rated 5 out of 5 stars

Everything was great

Everything was great

25 June 2026
Alensa.ie logo

Reply from Alensa.ie

Thank you so much for the feedback!

We are thrilled to hear that everything went perfectly with your experience. We look forward to serving you again soon!

Alensa Team

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