Aldo Shoes Reviews 

Wow do I wish I’d checked the reviews before buying from this company. I received a MOULDY pair of shoes over a month ago and am still trying to get them returned. Customer service team took 3 weeks to respond to my (at that point numerous) support tickets raised and told me to return the items via the returns centre (which is not what their returns page tells you to do in the case of faulty items). Because they took so long to respond my items are now outside of the 30 day return period and I therefore cannot generate a return. So the cycle continues, I try to contact customer services and expect they will take several days (if not weeks) to respond. All the while I’ve got £180 worth of mouldy shoes that I can’t get rid of. Terrible quality items, terrible customer service. Don’t buy from them.

appalling customer service.
ordered shoes. The next day, the stitching came apart on one section of the shoe, causing it to open up. I contacted the Oxford street store, and victoria answered. I mentioned that i'd been into store and ordered a pair of shoes the previous day. She immediately answered saying they don't do orders at their store (she was getting mixed up between orders and instore purchases, but had the attitude to persist in correcting my use of Vocab - rude or what?) then she said i had to email proof of purchase and pictures of the defective shoes to head office. 13 days later i have not had a response, so i send another email chasing for a reply. All of a sudden, i get a reply stating that i need to visit the store - it is the store managers decision. Their only store is in London. i don't live near london. And they say that returns have to be done within 14 days - meanwhile, they take 13 days to respond to a customer issue.

still no further forward - terrible customer service!

Thoguht this was a decent brand but clearly they are just cowboys. Still waiting two weeks later for my refund. Never mind, I will just go to my bank and tell them they took the money illegally!!

One of the worst online retailers - the worlds worse customer services - still waiting for my refund, been over 2 weeks - the audacity to even mention ‘you will receive your refund within 30days’ whilst other large retailers refund within 3 days of receiving. You can’t return online orders in store nor do they have a number to call. They also charge you to return! I WILL NEVER BUY FROM ALDO AGAIN! Be warned!

Paid extra for next day delivery which didn’t happen. Customer service never responded. Shoes were the most uncomfortable I’ve ever put on, so decided to return. Got charged for shipping it back.

Paid alot for next day delivery! Still waiting and no communication when my 5 pairs of shoes will be delivered! No contact number. Never again will I order from them

I order a bag from sales 15 days ago, and received an email today saying 🔽?!

After 2 weeks waiting and hoping that item that they accept it and I paid for , and I was so excited for it, and they come back with the email
———————————
ALDO Shoes UK
Your order has been cancelled
Order #130306 was cancelled because we did not have enough stock to fulfill your order and your payment has been refunded .

We have refunded you for your order due to the item being out of stock. If this item is still showing on the website, please don't re-order as we will be showing a disparity of stock levels. Please allow up to 10 working days for this to you
Account.

Sorry for the inconvenience caused.

ALDO
If you have any questions, reply to this email or contact us

7 weeks and I am still waiting for my order, been 10 days since I contacted them by email, no response. They stole my money, no phone number - just simply not fair.

Worst company ever. They are doing exceptionally well to shut their business down!
No product delivery. Delayed by 5 days email response.

The wrost place to buy
Absolutely pathetic company
My order been missing no phone number to contact
No response to emails
Made me sick to contact this company
Absolutely mugging company
Trying to contact some watch dogs to help me out to take legal actions against them

Absolutely shocking service. The shoe took more than a week to arrive. Then they sent me a damaged shoe and I have sent an email request more than 2 weeks ago for replacement yet no response. The shop staff at Westfield said they cannot do online refunds; as its a separate company. For return/refund I have to do it online & I need to to pay GBP 4.00, Shocking for a shoe which is damaged. The staff at Westfield also had the audacity to tell me that this is how online service works everywhere that is you refund stuff and then buy again!!!! Are they living in 20th century

Absolutely shocked by the online service Aldo provides. I told everyone I know and even to people I don't to never NEVER buy from Aldo online. I am waiting for return to reach them for a whole month. Now I it's been 12 days and I am still waiting for the refund.
What a joke! I can't get money back.

How is it that Chinese shops are better then you in shipping and refunds 🤦🏻‍♀️ I can't get intouch with a person I have to wait a week to have an answer.

I will never, never again order online from u!!!

I placed and order and received a confirmation shortly afterwards with an order number and estimated delivery time between 3-5 days.
I never received my order and Aldo UK is not responding to my emails

I ordered a pair of boots as a Christmas gift and was impressed that the order was dispatched very quickly. However, the parcel has been out for delivery since the 21st. I contacted Yodel and they suspected that the parcel has gone missing.

I contacted Aldo who tried everything possible NOT to help me. First said the order was delivered but they didn't bother checking the tracking, then they asked if I had a copy of the telephone call and then basically said they weren't going to help me.

They were rude and unhelpful.

DO NOT USE THIS COMPANY. ALMOST ALL THE REVIEWS ARE BAD. THEY DON'T BOTHER DOING ANYTHING TO HELP.

I ordered two pair of leather shoes from Aldo on 16th November. The shoes were highly uncomfortable. After putting several emails a return window was created and They took more than a month to refund the money. The customer service is highly rude and Unapologetic. The way they respond to the emails seems you are talking to some dictator. You will always get rude revert whenever you email them. These people have no shame. I have purchased shoes from several brands but never felt humiliated. Iam never buying aldo again in my life.

Horrible customer service, has order a pair in vaughan mills store, its not in stock, they order and will be shipped, 2 days an email arrives that order has been canceled, no automatic refund was fone. When to store where i paid, been to call customer service, they can refund. I think never order anything online in store.one of worest customer service experience.

Ordered shoes 2 weeks ago, order was confirmed but despite delivery timeframe 5-7 days I didn't get even a confirmation of the shoes being shipped two weeks after the purchase. So I enquired politely about my order and I got a response in patronising tone that the shoes are out of stock and I will get a refund and not to try order the shoes again because the shoes still show at the website. Clearly, they can't manage their own website, so they allow people to buy shoes that are long out of stock and hope to keep the money. I really hope that I'll receive my refund as I bought 3 pairs of shoes.

I've purchased 2 pairs of shoes from Aldo over the years. Neither has held up well... peeling, cracking, falling apart after just 1 year. Not worth buying any of these faux leather shoes. Better off spending more money on a quality brand. Won't purchase from them again.

Boots ordered online over two weeks ago - no contact following Order confirmation despite numerous emails enquiring about status of the order. Have now requested a cancellation and refund and have heard nothing again.

Bought trainers on the 28.11.2022 no email confirmation so no proof they will honour this.
Currently I am disputing this via the payment provider I used to buy them.
You can only email Aldo if you want to phone there is a charge.
Bought in a sale with a big discount like the saying says if it’s too good to be true…

Update 02.12.22
Aldo responded quickly to my message query on messenger and trainers arrived today !
If they can send email confirmation when purchased this would have helped.