Aldi Talk Reviews 

The worst - data is so expensive and a total rort. Run, don't walk. Aldi should be utterly ashamed to have its brand attached to this.

If I could give zero start I would! Crap provider and the worst customer service! If you are with aldi mobile good luck! Worst drop outs, headach to transfer number to another provider!! It's now 5 weeks with calling then to merge my number to another provider and they tell me that the support team arnt answering! I have called over 20 times in 5 weeks and yet nothing!

There was a problem porting from Telstra to Aldimobile and there is not one person who can help. After four attempts to port online, visiting the Telstra shop to ensure all was in order and then calling Aldimobile support there was no change in the situation. What a waste of $25! I'll take this as a snapshot of what is to come if I went ahead with using their service and move to another provider.

I have been with ALDImobile for almost 10 years, I joined up in August 2013.
What I have found in the past 18 months is the lack of signal strength & reception.
It’s been appalling to say the least.

I have called ALDImobile and questioned what happened and yes, they’ve moved to using a much cheaper part of the Telstra service (what they call a ‘Wholesale Part of the Telstra system).
All this has done is severely reduce their costs and overall downgraded the network service.
Travelling up the east coast of Australia there are more areas without service than with service.
I called ALDImobile again, only to be told the same thing.
I got so annoyed with the pathetic reception I moved to Telstra.
Before doing this I did speak to ALDImobile again to move the 500+Gb of data I had left on my plan across to my wife’s plan, this was met with no. I even requested half of that data be moved, once again no. The overseas call centre couldn’t have cared less, I asked to speak with a manager and once again, no. Too bad for me. Even my Pay As You Go Credit on my account was forfeited.

So I’ve left the ALDImobile network and much happier with a Full Telstra service. Yes, you’ll pay more but I’d rather have a phone I can use rather than not.
Currently in Mackay, all good since I changed over in Rockhampton.

Beware, ALDImobile have no empathy or loyalty to long standing customers.
Their phone service is Not Fit For Purpose once you start to hit the roads of Australia, absolutely disgraceful.
If you happy to sit in the major metro areas like Melbourne, Sydney etc, It should be fine, then again maybe not. It’s all come down to cutting costs. No good in rural/country areas that’s for sure..

The new sim card / plans activation is a scam. I paid $160 for $80 Family plan. The website is misleading when wanted to activate 4 sim cards to add them to Family Plan. the note on the activation form directing to purchase PAYG credit if you need to have Family Plan. I did the same for the four cards with the lowest credit options ($15 per card) by the end of the process I had 4 sim cards with credit of $80 (($5 on the card when it was purchased + $15 additional PAYG credit during activation) x 4 sim cards). When I tried to use the $80 credit to change to Family plan I couldn't and I found that I have to pay extra $80 for the family plan.
When I called the "Customer Service" I got surprised about how this is called a customer service, the attendant was very demanding stating that how it works and people is normally understand how they activate their new sims. He didn't deny the misleading directions in the website but he stated that he can't do anything for me.

The worst customer service I have ever experienced. I have called the ‘help’ line multiple times. To get through to someone you have to wait a minimum of 30 mins. On one occasion I asked to speak to a supervisor. There was none available. I asked if they could call me back to discuss my issue. The answer was no - I had to ring back myself in an hour to see if someone was available. A telecommunications company that flatly refuses to call their customers back. Unbelievable.

Worst experience ever... Purchased a $25 Mobile Starter Kit. Activated it. email received with number. tried to SMS the code as per instructions would not work. Called the Service line.... Worst Customer Experience very. Operator full of attitude after 1hr on hold waiting to speak to someone. Told me all fixed and that I would receive a text. Next day NO Text another 40 minutes before call was taken and told them that the number was not connected. Took 15 minutes trying to explain this to them. Asked for service to be cancelled 5 times before they would do this. Aldi mobile you have my $25.00 & that's all you will ever be getting from me.. Would not recommend this service to anyone. Only gave 1 star as no option for zero stars.

Have been a loyal Aldi mobile customer for several years without too much trouble. About 4 weeks ago for no apparent reason I was unable to send SMs or mms. Can receive but not send. Have contacted customer support several times and carried out their advice to no avail. Now their customer support line tells you continually to phone back later as they're undergoing problems. Not good enough Aldi mobile. I wouldn't recommend it to anyone. Several other I know are having similar problems. Will ask for a refund and go elsewhere.

I am totally dissapointed.
Behind every corner, they try to waste your money or they want to force you to spend more money for things you actually dont want to.

I would recomend everyone to choose another provider... Sry

Tried to add 2 new users to my current family pack, my auto renew went through on the day and aldi would not let me make up the 30. they said i have to pay again and lose my current roll over data. Greedy buissness.

We switched to Aldi Talk after being really disappointed with Blau.de.
So far so good! The sign up was thorough but easy enough, the service started immediately, they have an app one can download to service the account. We keep our fingers crossed for a better experience than the last.

Great value for money with heaps of data and calls. The data rollover offer is incredible. The network coverage is very good.

On 27 April my attempt to activate an ALDI SIM failed. I had purchased a $ 25 plan. Their system recorded it as go. On 28 April I attempted to activate a second SIM. This also failed. On both occasions I was walked through the process by their phone folks. The proglem was not my phone. Their suggestion that the problem be pushed to a technical team for response within 48 hours is breathtakingly unsatisfactory. Their "technical" experts suggestion of 30 April that I try the SIM after moving to a different location is laughable. At a time when billions of mobile phones are in use and when literally millions of phone ports must occur daily I find this incompetence beyond comprehension.
Uncaring unsophisticated amateurs.

I have now been 4-5 days waiting and trying to get anybody with competence. I transferred my sons mobile from Telstra to Aldi. It shouldn't be that hard to port it from one to the other. However when something goes wrong the staff are basically useless passing from one to another, giving referral numbers via the phone that the next one says there is no record of, and repeating the same thing time after time and not listening or reading the complaint. wanting you to re-do the exact same phone checks again and again with no result and when this happen they pass you on or hang up. Basically the there is "no service to the number" it says on the phone "SOS Only" and "SIM IS NOT PROVISIONED" there is NO SERVICE.. This is because the ported over connection is faulty, as a second SIM was purchased and then supposedly had the number transferred by ALDI to it but it also is showing as FAULTY when tested, and the SIMS have been tested in other phones and they also show "SOS Only" and "Sim Not Provisioned" in them. Yet when a valid working SIM is put in any of the phones to test they work - But ALDI service technicians still tell me must be the phone, or the phones too old (same thing happens in new model) turn phone on off, etc. etc. plus one consultant accused me of not having an ALDI SIM as the number was not one of theirs as ALL their SIM numbers end in N. Yet I have the letter from ALDI that the SIM came in that quotes its number and the SIM (it was the first SIM used) with the number printed on it, and there is no "N". I even spent hours on msg to Telstra to check and verify that the number had been closed and ported over to ALDI and to obtain the "Port-out" number just in case that would help ALDI check and trace what has happened at their end. But NO I cannot get anybody to start to test anything they all tell me its working. If they just tried to call the number they would find it says "The number you have called is not connected." The last but 1 message to me said "We can see usage on the account since the SIM swap can you tell us if there is still an issue." This of course has ignored ALL the msgs etc etc I have been sending to them using wifi and the several hours of wifi messaging trying to get info from Telstra. Like I have said you cannot talk to ANYONE who seems to comprehend the problem they them pass it on once again to the technical team and it goes round and round completely UNSOLVED. This type of service is a disgrace, it is not "service at all."

I've been with them for a year and that was not the best experience in my life. First of all, within this year they constantly shortened my billing period. Their internet is far from a good one and coverage is not sufficient enough for a city. Not talking about going further cause in that case you can just forget about your phone it won't work.
When I terminated my contract and wanted to take my number to another operator they constantly took the money I put on my phone for a number change and said that it's my payment for using mobile internet (I didn't even put their sim in my phone. When I did it to charge it I put phone on a Flight mode). I was trying to get some adequate reply from them for their actions. First, they sent me from one person to another, and at the end just hanged up on me. When our relationship was finally over, they overcharged me with more than 30 Euro.

26/12/2020, 8.40am at Aldi Wattle Grove. My mother, whom I am writing on behalf of, went to the store and which there was a queue crowd assuming that Aldi stated opening time 8:30am. I joined the queue and spoke with a few people there who said that it seems like without no announcement of the opening. I waited with the crowd and speaking to some of them and noticed that there were staff in the store. Approaching 9.03am, I looked in and someone in the crowd called out to me "press the bell", which I did. With no response, a minute later I pressed it again and a minute later the door opened. As I was joining the queue, a staff member, a tall blonde (20 plus) guy called out to me that I shouldn't be pressing the bell, because they open at 9. I replied "There is no indication that it was so". I went into the liquor section and the same staff member was there and he said to me "If you are looking for liquor, there is none for sale today" and my mother questioned why. He replied "Because you created a nuisance" and asked me to leave the store. My mother asked who he was and he replied "The manager. And I can ask anyone to leave and if not, I will call the police". He virtually escorted my mother to the exit. My mother is sure that your cctv cameras would have picked up the incident with witnesses around.

Possibly the worst customer service I've ever experienced. I submitted a change of ownership request asking for the number to be changed from my sister's to mine. It has somehow been processed and now neither of our names are on the account which means no access and no ability to recharge so I can't contact people unless connected to Wi-Fi. They keep saying they need to investigate and can't give us any information due to security reasons and refuse to escalate the matter. Frustrating that the customer is paying for the mistake of the company. No one in the call centre can give us an answer or timeline of when this issue will be fixed. Can't wait to switch provider.

Aldi wrote to say they have no explanation for the "blotches". I think I just might buy a pack of beans, keep them in the fridge for TWO days, take some photos and then post them to their head office for them to give to their laboratory (presumably they have one) and await a response or even an analysis ? ? ?
DREADFUL, INDIFFERENT CUSTOMER SERVICE.