Aldi Talk Reviews 

I would like to thank Mandy at the Ewell Epsom Store.On Thursday 30th of December 2023. For helping me pack my bag. This might sound not unusual but it was.because I had just picked up my Christmas tree and she put my items aound it's trunk so I could pull all my goodies home ! As I have mobility issues couldn't have done it without her. Merry Christmas 🤶

Had a family plan with auto recharge. Auto recharge didn't happen, I got no notification of a failure. Mobile service cut off. Aldi mobile support said "we are not obliged to send you a message... it is handled by another processor". As I activated my daughters sim 1st, her phone became the owner on the family plan and apparently it can't be changed without breaking up the family plan and repurchasing it. Support is hopeless. Run a mile! It was good to compare but I'll go back to Telstra at double the price (and that's saying something!)

Worst operator I've ever had. I was supposed to have international messages and they never worked. The assistance doesn't pick up the calls and doesn't reply my emails. They don't have any physical store to assist you, if you have a problem you're screwed up.
Internet always works super slow.

Great service in Australia but do not try to use overseas.
Aldi advertise 300 minutes of international calls but you then also need to prepay for the calls. The carrier they use in USA does not even connect. So my prepay credit cannot be used.

They stole my 6 months of my 12 month plan when I tried to top up data and I phoned customer service to fix the issue and they have made me wait for 4 days and this is still not fixed! I can’t make calls or text. This is terrible service and very upsetting. Customer service has given me the run around and has not helped at all. The problem is unresolved.

Absolutely awful company, non-existent customer service.
They stole 450gb of roll over data from my family members account because they turned off auto recharge and have refused to reinstate because the auto recharge was turned off even though they did that. They have just done this with another family member’s account. I have been repeatedly ignored by customer service. Terrible coverage, slow download speeds. Absolutely horrendous company.

They keep taking money from my account, and cant give me answers why they are debiting money from me.

Aldi mobile customer service is the worst ever, no matter when you call they do not pick up, cop out on them, take your money and that's them done, advise on line to contact them through supersupport, mmmm !!! really
Really disappointed, be aware no customer service.

Absolutely appalling customer service. Would never come back or use this service again.

Should be illegal to sell this is as being on the Telstra network. Whilst it does use the Telstra Network it's a highly limited and often completely restricted service. Coverage in regional areas is virtually non-existent. Side by side with a native Telstra phone and a another 3rd party provider which uses the Telstra network Aldi Mobile has no signal in 8/10 regional locations while the other phones have 3 or 4g. In some towns my friends Telstra phones have 5g while I have 3g, but even 3g doesn't work for internet with iMessage and whatsapp messages failing to send. It also has network blackouts outs in the city where it says I have signal but the internet just doesn't work, I thought it was my phone but testing with other hand sets and against native Telsta in the same location shows it's just incredibly poor service on the Aldi-Telstra Network. Presumably they don't pay for full Telstra coverage but I don't believe this is communicated during the purchase of a sim from Aldi, therefore I'll be reporting them to the ombudsman TIO and trying to get some money back while changing to another provider ASAP.

Look forward to a lot of these

Mail Delivery Subsystem ailer-daemongooglemail.com>
10:27 AM (3 hours ago)
to me

Error Icon
Message blocked
Your message to provisionaldimobile.com.au has been blocked. See technical details below for more information.
The response from the remote server was:
Do not waste time till they get rid of the phillipines just use another company.

ZERO for sure. It took me over two months to port out my number yet it failed. Have called several times and have always been told: Will reach you later to solve it. Of course, they never did. Very, very disappointed.

If there would be a minus I would give a - 10 review. They always tell you you will receive an email or call back in 2 business days. Of course never received an email so called back for the third time and got told : you will receive an email or call back. I fell sorry for the people in India who work in the call centres and get told how to handle the aldi customers. Wear them out until they stop calling and live with the problem which the „ specialist team“ was supposed to solve but never responded.

The WORST !!!
Customer service is a joke, do not use this provider, seriously!

Joined when they advertised first 6 recharges with 25 gigs bonus data; first recharge with bonus data went thru OK but then they retracted offer.

Then my bonus data was reinstated when one of their top managers MICHAEL reinstated my internet access.

Then they retracted bonus data again by simply cutting me off from all data.

Yesterday they flat out refused to let me speak with any managers. Complaint for false advertising and fraudulent activity filed with telecoms Ombudsman.

Atrocious customer service, slow and faulty functionality of customer web services finally data is throttled and expensive.

I had been using aldi mobile for several years without a problem until aldi required me to update my credit card details, which I did. When the next auto-renewal was due, aldi did not renew, so I lost not only my ability to make calls but also the significant data allowance that had accumulated. I called aldi's call centre in India and was told that it was all my own fault because I did not have a "valid account" to roll over the data or to renew the subscription. Never mind that the indian operator was able to manually renew my subscription from the credit card data already attached to my account and never mind that I could see on my computer screen several years of automatic renewals for my "not valid account". The indian operator took no notice of anything that I said, refused to accept the clear lack of logic in what he was saying, and just kept repeating lines from his script. He also refused to connect me to a supervisor or anyone further up the chain, so I was forced to make a formal complaint and was told that I would receive a call within the next two days. No call was ever received but I did receive an email somewhat later, offering me, as compensation, a small fraction of the data allowance that had been forfeited. Like the telephone call, that "compensation" was never received. This morning, I transferred my phone to another supplier.

Before Aldi we used Telstra which was almost comedic. Every month I would spend 2 hours of my life wrangling with Telstra over billing errors, service failures, misrepresentation etc. I tried Vodafone which was good if I didn't want any calls, like ever. So I thought I'd give Aldi a go. It just works. I pay once a year. No hassles, no contact needed because it just works. I was in the middle of Wilpena Pound and my phone rang. Try that with Vodafone or Optus. I was in Lady Elliot lagoon using the internet on Aldi. Unbeatable.

I moved to Aldi because I travel to France and need international roaming for my banking. I enabled roaming three weeks before my journey to france. I received a message on arrival telling me that roaming was enabled and informing me of possible expnse. However roaming was not working. I contacted ALDI informing them that I had checked all my phone settings and ensured that my account was in credit and that I had tried the SIM card in my wife's phone (she is with Telstra and her phone had international roaming without a problem). I received a message telling me to check my acount and phone settings - clearly my message had not been read or understood. For the incovenience and expense this has caused me I would give ALDI a negative number of stars.

Used $5 Sim which stopped working. Simple solution was to buy another Sim and add it to my account. Customer service was rude and not much help. They could have told me to do above.
Normally Philipinos are not rude but with Aldi they were bad. One even disconnected me. Had to talk to supervisor who could not help me either. ALDI get you act together.