Albert Clothing Reviews 62

they screw me , don't buy nothing there

Order paid and confirmed. The items were not sent, and I have never been refunded. I have tried to contact multiple times by email and phone and they simply ignore my messages. Very disappointing and untrustworthy. Shame.

If I could give zero stars, I would. Albert Clothing Company is nothing more than a sham operation hiding behind slick marketing and influencer endorsements—who, by the way, should be ashamed of promoting such a dishonest business.

The website buries the fact that many of their products are supposedly "Custom Made" in the fine print. And guess what? These "custom" items magically ship out the next day, making cancellation impossible. When I immediately realised what had happened, I reached out via email, website claims, and even their so-called "Returns Centre" process. Silence. No response, no acknowledgement—just pure negligence. I called their listed headquarters in London multiple times, but shocker—they didn’t pick up.

This company is so lazy and careless that they can’t even be bothered to respond to PayPal, their own financial partner. Thankfully, PayPal stepped in and resolved the issue in my favour, proving yet again why it’s essential to use a trusted payment provider. To anyone dealing with the same mess: don’t waste your time waiting for them to respond. File a claim with your payment provider or take them to court. This kind of shady business practice needs to be called out.

Avoid this scam of a company at all costs.

I placed an order on January 16, 2025, and paid €250. The website indicated that shipping would be within a reasonable timeframe, but after more than two months, I still haven’t received my items.

The seller claimed to have shipped my order on February 28, 2025, but the tracking number doesn’t work. I requested a cancellation and refund multiple times, but they ignored my requests and are now refusing to issue a refund.

What’s even more frustrating is that they are now selling the same items at a much lower price. While I paid full price and have been waiting for months, new customers can apparently buy the same products for less. Whether they are actually receiving their orders or not is unclear, but this kind of pricing and customer treatment is completely unacceptable.

I have already filed a chargeback with my bank and reported this company to Citizens Advice UK and Econsumer.gov. I strongly advise others to stay away from this company.

Skeptical about ordering but received my order fast and I must say the quality is unmatched

Absolutely scam artists. Just keep delaying saying they will send the order..never ship it or send tracking.

Their photos are lies. Terrible quality, inconsistent fit. As you can read from the other reviews, they hide the claim that they are ‘made to order’ and therefore not returnable. Having said this, I once bought a nice pair of trousers from them, years ago. They seem to have changed into a scam.

Order an overcoat for winter. One month after order date garment has not shipped. I have sent serval emails asking for updates, no reply. I have requested the order be cancelled, no reply. I have requested my money be returned since they are outside their promised delivery window of 21 days, no reply. I will have to dispute this order with my credit card company if I want my money back. Don't waste your time with this social media scam brand.

Just horrible. Absolutely horrible. Worst customer service I have ever experienced. Dispatch time advertised was 14 days, ended up being 6 weeks. The seller agreed to a partial refund as compensation, however it has been over a month now and this is still not processed. They say they will process a refund within 4 days, however they do not do so. Then they falsely alter the PayPal dispute so I now have to send the entire order back in order to receive my partial refund - just a horrendous company that tries to take as much money off you as possible. AVOID AT ALL COSTS, read the other reviews!

Terrible customer service and very poor clothing quality. Their return policy is a complete joke, making it nearly impossible to get a refund.

Should’ve reviewed trust pilot before purchasing an item. Do not use this company as you will never get your order or your money back. Bad customer service and a poor way for a small business to be run. Shame on you!

this a fake company. item was packed in a trash bag. cost if item above 600eur. they dont retern money. no reply on emails, nothing.i will take legal steps against this ´company`.

I have placed an order and waiting for the past 30 days. Still not shipped and no update at all. This company is a scam, do not buy from them.

Tried these guys twice now and should have learned the first time.
Looks great in photos as you can see on their Instagram but the quality of fabrics is genuinely below primark. As well as poor finishing / construction on the items themselves.
The knit I have says it’s a cashmere blend but I’ve never known an itchy cashmere and poorly stitched. I’ve also got a pair of Ghurka trousers which are unwearably itchy.
Heavily reduced they may look okay but feel budget and will sit at the bottom of your closet due to discomfort compared to other suit trousers and knits

Delivery incredibly slow, not the 1-3 days to dispatch advertised - this has been the case on two occasions now

Nothing short of theft! I bought a pair of trousers due to be delivered in 4 days in AUGUST. Here we are mid October, still no delivery. And after countless emails requesting any information or a refund that went without replies, I’m now certain this brand is a scam.

Dubious return policy. Sent me two shirts in two different sizes and keep saying they were made to order so can’t return. Check your orders carefully as they sent me not what I ordered by 2 size larger. Awful experience, never ever shopping with them