A worn-out old photo is the only thing i have left of my peace of mind before Vancelian took everything from me. They are outright criminals, thieves in business attire sitting there denying my withdr... See more
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I try to make an account without success. The kyc is a pain. Constantly sms to login in case you haven't completed the kyc. Camera keeps saying No document for my ID and the scan isn't manual. Recogn... See more
Company replied
It's rugpull and scam. Check the initial Roadmap and you will see they did almost nothing what was promised. They lie and post misleading information here and on Twitter. Answer (to Maeva): This is... See more
Company replied
Everything worked as expected. Creating an account was relatively quick and worked without much wait. Depositing money & buying crypto with that money was swift. Furthermore there are a lo... See more
Company details
Written by the company
Vancelian is a financial application that offers wealth management solutions based on blockchain technology. Based in the south of France, Vancelian was born from the expertise of Rayn, a French company combining traditional finance know-how with blockchain technology. As a Virtual Asset Service Provider (VASP), Vancelian has been regulated since 2023, ensuring compliance with current French and European regulations for its clients. At Vancelian, we believe that finance is undergoing a true revolution, driven by technology. Our mission is to make investing and saving accessible to everyone by offering high-performing and expertly designed solutions that redefine standards. Our ambition is to transform the way individuals can build and secure their financial future with transparency.
Contact info
240 rue Evariste Galois, 06410, BIOT, France
- support@vancelian.com
- akt.io
You should know
1.8
Poor
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Safari ride is really great to…
Safari ride is really great to experience in dubai muzakir ullah safari guide is well trained and professional driver nice music super excellent great
Very thanks muzakir seeyou soon
16 February 2024
Unprompted review
Superb App
Superb App, really easy to use, seems very secure. So fast to buy and sell crypto from Euros. Bot trading available, visa card and high rate investment til 18% !!
So far so good !!!
Only one negative point, AKTIO token is really low. But I really hope it will explode during this year.
27 January 2024
Unprompted review
Reply from Vancelian
Hi David,
Thank you for your positive feedback! We're delighted that you find our application easy to use and that our services meet your needs. Your satisfaction is our priority.
Cataline - Rayn Team
Cannot recover account
i had an account for over a year, i changed device and they asked me to call them in order to verify it was myself, i gave all the info about me and i know the most recent transactions name and purposes (not actual dates) but they had that information, they they would review my access to the account and they later responded that could not be possible "i apologize sir" i had 2 refferals worth of aktio on it, maybe 30/40 aktio lost, they dont reply to my emails anymore, this is pitiful from a enterprise that i usted to lay my trust on ... do not keep money on it because if you change devices you are not able to access it
30 July 2023
Unprompted review
Reply from Vancelian
Hello Ricardo,
I get how frustrating this situation is for you. Sadly, despite our best efforts, we couldn't verify your identity because of multiple logins from different phones. Plus, we needed more details about certain transactions that you couldn't provide.
If you're able to share the required documents and answers, it'd help us restore your account together. Feel free to reach out if you have more questions. We're here to assist you.
Best regards,
Rayn Team
App full of features
Lot of nice features, easy to use... Best banking app so far
23 December 2023
Unprompted review
Reply from Vancelian
Thank you for your support and trust - Cataline - Rayn Team
What else do we need
What else do we need ? To get our money to work for us
That is the perfect place and the perfect time to be involve in the futur of our wealth don’t wait !! Be a part of the futur
9 December 2023
Unprompted review
Reply from Vancelian
Glad to read that our app is the ideal platform for your financial future.
Thank you for taking the time to share your experience. And above all, thank you for your support and trust.
Cataline - Rayn Team
Tue future of online banking
Rayn has all of your everyday bank services, a top notch customer service and great saving rates.
All of that in an easy to use app, constantly evolving according to the roadmap.
31 October 2023
Unprompted review
Reply from Vancelian
We're delighted that you appreciate Rayn's services, including responsive customer service and attractive savings opportunities. Your support is greatly appreciated!
Reply from Vancelian
Thank you for your feedback, we're delighted you like the app
Cataline - Rayn Team
Reply from Vancelian
Thanks
Cataline - Rayn Team
This is the future of banking.
This is the future of banking.
The app gets better and better and functionalities are added in a timely manner according to the roadmap. Just test it to be convinced!
8 October 2023
Unprompted review
Reply from Vancelian
Thank you for this feedback, our teams are working tirelessly to provide you with impeccable service
Cataline - Rayn Team
I have been with them since the…
I have been with them since the beginning and there have never been any problems
they do a good job
6 October 2023
Unprompted review
Reply from Vancelian
Thank you for being part of our adventure from the very beginning. We're delighted that you like our service.
Cataline - Rayn Team
One of the best app to buy crypto!
7 October 2023
Unprompted review
Reply from Vancelian
Thanks for the feedback! Glad you like it for buying crypto!
Cataline - Rayn Team
An easy surfing app with great…
An easy surfing app with great products. I’ve never seen a way to invest so easily and surely.
7 October 2023
Unprompted review
Reply from Vancelian
We thank you for your positive feedback! We're delighted that our application provides you with easy navigation and high-quality products. Your trust is crucial, and we're committed to maintaining this ease and reliability for your investments. Thank you for your support!
Cataline - Rayn Team
Putting main stream banks to shame
It'd be great if main stream Banks provided a fraction on the services Aktio does...but they don't
GREAT platform. Great services. Great team that works hard to keep delivering new features
1 September 2023
Unprompted review
Reply from Vancelian
Thank you for your kind words! We're delighted that our platform and services meet your expectations. Our team remains committed to consistently delivering new features to provide you with the best possible experience
Cataline - Rayn Team
Reply from Vancelian
Thanks
Cataline - Rayn Team
Great banking app definitely the way…
Great banking app definitely the way forward , also very happy with my AKT cards 👍
6 October 2023
Unprompted review
Reply from Vancelian
Thank you so much for your encouraging words! We're delighted that our application meets your expectations. Thank you again for your trust!
Cataline - Rayn Team
Super
Super, simple et efficace tout ce qu'on attend d'une application "bancaire"
Un compte, une carte, des placements avec un bon rendement Top
6 October 2023
Unprompted review
Reply from Vancelian
Merci pour votre retour positif ! Nous sommes ravis que notre application réponde à vos attentes en matière de simplicité et d'efficacité. Offrir un compte, une carte et des placements avec un bon rendement est au cœur de notre mission.
Cataline - Rayn Team
Reply from Vancelian
Thanks
Cataline - Rayns Team
So far the best app for banking
So far the best app for banking , crypto futures are coming slowly and surely and the token will do very well !
16 September 2023
Unprompted review
It's rugpull
It's rugpull and scam. Check the initial Roadmap and you will see they did almost nothing what was promised. They lie and post misleading information here and on Twitter.
Answer (to Maeva): This is further proof of a scam based on her response. She has worked for Aktio for at least two years and yet cannot accurately read Aktio's roadmap and compare it to reality. She is clearly out of touch.
27 August 2023
Unprompted review
Reply from Vancelian
Dear Teo,
Thank you for taking the time to write this feedback. Could please detail the features from the initial roadmap that you were expecting and that haven't been delivered yet?
Maeva - Akt.io Team
Edit: the fact that you cannot clearly tell us what features you were expecting and were not delivered to your appreciation just shows that your comment is based on absolutely nothing. So, what's missing? Vaults? Cards? Bot? Pay with crypto? USDT deposit (withdraw is on the way)? Ambassador status? Come on. Tell us :)
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