A worn-out old photo is the only thing i have left of my peace of mind before Vancelian took everything from me. They are outright criminals, thieves in business attire sitting there denying my withdr... See more
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I try to make an account without success. The kyc is a pain. Constantly sms to login in case you haven't completed the kyc. Camera keeps saying No document for my ID and the scan isn't manual. Recogn... See more
Company replied
It's rugpull and scam. Check the initial Roadmap and you will see they did almost nothing what was promised. They lie and post misleading information here and on Twitter. Answer (to Maeva): This is... See more
Company replied
Everything worked as expected. Creating an account was relatively quick and worked without much wait. Depositing money & buying crypto with that money was swift. Furthermore there are a lo... See more
Company details
Written by the company
Vancelian is a financial application that offers wealth management solutions based on blockchain technology. Based in the south of France, Vancelian was born from the expertise of Rayn, a French company combining traditional finance know-how with blockchain technology. As a Virtual Asset Service Provider (VASP), Vancelian has been regulated since 2023, ensuring compliance with current French and European regulations for its clients. At Vancelian, we believe that finance is undergoing a true revolution, driven by technology. Our mission is to make investing and saving accessible to everyone by offering high-performing and expertly designed solutions that redefine standards. Our ambition is to transform the way individuals can build and secure their financial future with transparency.
Contact info
240 rue Evariste Galois, 06410, BIOT, France
- support@vancelian.com
- akt.io
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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A worn-out old photo is the only thing…
A worn-out old photo is the only thing i have left of my peace of mind before Vancelian took everything from me. They are outright criminals, thieves in business attire sitting there denying my withdrawals and laughing at my suffering. i invested my entire life savings on their platform, and when i hit withdraw, they locked my account and said nothing—just silence, pure malice. They are the worst villain in my life story, destroying my family and leaving us with nothing. i know someone is going to screenshot this and share it everywhere, and i want the whole world to see how Vancelian robs innocent people. They thought they had gotten away with it, but thank God i found ironclad experts. They are the only ones who can actually get your money back from these scammers. If it were not for ironclad experts, i would be on the street right now. They pulled me back from rock bottom. Vancelian is a complete fraud and they deserve to burn. Goodbye to my hard-earned money if not for the real saviors. 👋
Could you please answer to my emails?
Could you please answer to my emails that I have sent you ? I just need some clarifications.
Thanks in advance.
Unclear company…
I am writing this review based on my personal experience with Vancelian. Recently, Vancelian appears to be discontinuing part of its activities in France. Since this change, clients like me are no longer able to withdraw money or access funds stored in the vaults (“coffres”).
The customer service does not answer any questions. Every time I contact them, I am only redirected to their FAQ page without receiving any specific response about my situation.
This morning, I discovered that the money I had invested has completely disappeared from my account.
I am extremely concerned about this situation and the lack of transparency from Vancelian.
I hope this company will provide clear explanations and resolve these issues quickly for all affected customers.

Reply from Vancelian
Rugpull 95% drop after IPO
Rugpull 95% drop after IPO. Thanks, but you are deceiving with free AI generated content and two rebrandings! You can flag the review, but that is the truth. This is my experience with you.

Reply from Vancelian
The company has been co-branded
Untrustable,unreliable.The account could be terminated anytime and your money could be confiscated any time.So risky to use their services!!The company has been co-branded, I had a guinea experience with them before. Their customer services are inadequate improper inefficient and troubled. They do like to apply restrictions on customers behaviors they try to threaten the customers with penalties.. They don't serve in customer friendly mode. ARROGONCY, PRIDE ,dictation have been their outstanding virtues in their services. THE COST FOR UTILIZATION OF THEIR SERVICES ARE TOO HIGH.. It feels like it s not a proper company. I faced so much troubles when I tried to use their services you can see here that their service score is not good. If you dont want to face troubles don't opt for this company.. It s risky for your money and assets..They remind me that their services operate within a defined framework, including applicable fees and compliance requirements.But they dont have to use those reminders to threaten the customers.I remend them they still didnt refund my money for so long:therefore I reserve the right to ask for compensation for my loss They force me to share my private accounts numbers through email which i will never do it due to security concern.I never exchange my confidentials through emails.You should understand this too..They should have offered opportunity to withdraw my remaing balance before they terminate the account. Therefore it is so clear to see that they dont serve with professionalism and expertecy.It is so clear that You wont get satisfying services from them!!My money is still confiscated for such long time..Finally after battling with them for so long i was able to withdraw my money just now but they still did refuse to cover my losses, they didnt pay compensation still,, tthey still owe me compensation.So STAY AWAY FROM THIS RISKY ORGANISATION, otherwise you may face the same treatment as mine!!!

Reply from Vancelian
I STILL HAVE NOT BEEN RESPONDED TO…
I STILL HAVE NOT BEEN RESPONDED TO ABOUT MY CRYPTO IVE CONSTANTLY SENT MY DOCUMENTS THAT WERE REQUESTED AND NO WORD BACK It’s ALMOST 2 MONTHS NOW THAT MY FUNDS HAVE BEEN HELD THIS IS FLIPPING RIDICULOUS VERY BAD COMPANY WOULDNT RECOMMEND THEY JUST REPLY HERE THEN NEVER RESPOND AGAIN

Reply from Vancelian
No communication
I’ve made a withdrawal on my account a week ago and there has been no response from the kyc team. No transaction hash has been given to myself either. I’ve contacted your support numerous times in order to get better clarification on the matter but to no avail. The app is starting to look more and more like a scam by the second as no major crypto organisation would allow this to happen for this long without transparent communication. And please do not respond to this email with your regular bot response. 1. I have sent over the documents needed. 2 I sent them to your kyc team. 3. It doesn’t take a week to verify documents. I’d advise no one to use this app unless you want your money stolen.
Edit: I have responded to you guys over 8 days ago now with proof of account and details of which you asked for. Which I already stated in my first attempt to reach you guys. If your customer service team was not just a bot and an actual human being this situation would’ve been sorted already. Either way I have done what has been asked of me and your lying instead of checking the emails from customer service. It’s laughable really.

Reply from Vancelian
my wife sent me internal transfer
my wife sent me internal transfer, they droped me a letter, asking to explain .
"Could you please provide further information regarding the nature and purpose of the transaction coming from"
it's several euros and they now holding my transfer.

Reply from Vancelian
Thieves
I loaded my account with card where they took 12e fee on 500e amount. I tried to wire those 500e to my boyfriend for a rent because they had instant payments and he needed money that moment. They closed my account and stole money.

Reply from Vancelian
Been with them for a number of years
Been with them for a number of years. Had a small issue due to an update on my phone. Account was blocked. Emailed them and was advised to ring. All sorted within a half hour so don't really understand others giving out about customer service. Very interesting project. If they were to offer staking rewards on other coins I would probably invest in more as it's a very user friendly app and has a lot of potential.

Reply from Vancelian
Good app, good yields, easy savings management
Good app, easy access to saving plans and crypto market. I am using their debit card all around the world with 0% fees since i have got the elite status.

Reply from Vancelian
Scam platform!
I sent money from my bank account and they stole my money.
Firstly they asked proof of funds. I sent them my payslips and employment contract. I was calling them every day they said will do their best to speed up review process. And now after almost 1 month I can’t login to my vancelian account anymore. They said they are fixing something and never pick up my calls anymore.

Reply from Vancelian
New version - Vancelian
This new version is a real improvement. We get in hand here a tool for the new web3 finance.
I can't access to my account
I can't access to my account . It shows:Your Account is not available",I think my account was blocked
Then I write to support,got reply"We apologize for any inconvenience caused by this technical interruption. Our technical team is working hard to resolve the issue as soon as possible."
Everytime they reply me same email that it's only technical issue when I ask them,I called support got same answer and they said it affect all users, there's no any technical news update in their website.I think they made a big lie to steal people money
I invested 5500 euros in various…
I invested 5500 euros in various cryptocurrencies. I was getting my earnings I was happy with the upgrade, I was on level 2 and I didn't need 3 because there was no way I would reach the amounts for the unlimited features. suddenly 6 days ago I enter the application happily and see that the account has been blocked. I start and send what they asked me again and again with constant rejections. my lawyer sent a letter to support that if the account is not opened we will take legal action and the answer was that for security reasons they could not talk to him but to the customer. please anyone who had a similar experience to inform if they had any positive result or if their account was deactivated permanently.
I don't recommend at all.
I don't recommend at all.. Without any reason they want me proof of funds and now my assets are blocked. I worked with very small amounts in my account... It's absolutely ridiculous , also the team rejected all of my documents. It's absolutely absurd. I can call them a thieves.

Reply from Vancelian
Do not serving eu residents.
They do not opening accounts to eu residents, which means they don't follow policies, but using their ones.

Reply from Vancelian
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
I cannot recommend Rayn and their Aktio token highly enough! This app is an absolute game-changer when it comes to staying compliant with regulations in the industry.
I am an early investor and although the token price has gone down, this has been an amazing opportunity to acquire more😁
Best of Luck to the team and its investors! I believe a growth such as Revolut had its coming up..🔥

Reply from Vancelian
Great saving plan
The Blockchain vault is what conviced me. Great product.

Reply from Vancelian
I'm an early funder
I'm an early funder, bought aktio back in the days. Since they update the app, i cannot enter the app with my credentials, i need to manually call the customer service. I reached out to support through my email adres so they know it's me. But nothing helps. Since they want to make people with money, money, they shouldn't forget that time is money, nobody wants to do a stupid call for your f-up. last time i used this and will not recommend to others.

Reply from Vancelian
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