Ajet Reviews 1,732

Worst experience ever
I had prepaid for handbaggage and showed the ticket, but personal took extra 100 euro from me and told me that if I don't pay they will not allow me to board the plane.

A completely greedy airline that overbooked the flight with 50 additional passengers and left all 50 of us — including children — stranded at Istanbul Airport for seven hours during our 3-day Umrah trip, forcing us to stay 24 hours in a hotel before the next flight — please think before you book.

My baggage was initially reported as missing, and a report was officially filed with the airline. When I finally received the luggage, it arrived damaged with a broken foot, and I clearly documented this in the delivery receipt at the airport. Despite having records of both the missing baggage report and the damage noted upon collection, my compensation request was rejected due to the absence of a separate damage report. The process felt unfair and disappointing, as the issue was properly documented in their own system. I hope the company improves how it handles baggage claims and reviews cases more carefully.

I'm very upset because today, when we arrived to the UK airport Stansted Istanbul to Stansted airport when we were claiming the luggage we waited for soooo long and my luggage wasn't there! I have checked in my luggage but how come it is not there!? Why do I have to wait 5 days!? Worst. Airline. Ive. Ever. Experienced. 😡😡🤬

Flying from Istanbul to Stansted. Paid for checked in baggage but man at the gate said it was ok to keep it as cabin size. Paid just in case. Got to the gate. The staff were rude, threatening and picking only on certain people. Got told my case was too big and was charged again €50 even though I had already paid. Staff was rude, threatened I wasn’t allowed to fly. Even though I could proof I had paid. They then laughed at me while they checked my boarding pass. Will never fly with them again. Humiliated an upset is an understatement.

The worst flight experience I have had in my life. The staff were so rude. When I got on the plane I was met with the rudest flight attendant that grabbed my bag and said there's no space for it down in the plane and pointed to the front of the plane. I told her that I needed my bag as it was food for my babies for the long journey we had ahead of us. She didn't explain anymore and kept trying to take my bag. So then I asked where I could find it and she said 'I don't know'. She took my boarding pass and returned it 10 minutes later. No bag tag on it or anything. That was the last time I saw my bag and it still hasn't been recovered or compensated for. The rest of the flight was a horror show. She was so rude to me, kept telling me to sit down even when I went in the queue for the toilet, she said the toilets are occupied and I should go to my seat which resulted to many people going before me which wouldn't be so bad but I was taking my son that was desperate for the toilet. 0/10 experience. Never booking with Ajet again!!

Absolute Katastrophe – Finger weg von AJet!
"Ich habe noch nie eine so schlechte Erfahrung mit einer Fluggesellschaft gemacht. Sowohl unser Hin- als auch unser Rückflug wurden ohne Vorwarnung storniert, obwohl alles bereits bezahlt war und wir pünktlich zum Check-in am Flughafen erschienen sind.
Anstatt uns zu helfen, wurden wir von einem AJet-Büro zum nächsten geschickt. Die Aussagen waren widersprüchlich: Mal hieß es 'Gate geschlossen', mal 'technischer Fehler'. Niemand wollte Verantwortung übernehmen oder uns eine Alternative anbieten. Am Ende wurden wir gezwungen, auf eigene Kosten neue Tickets zu kaufen.
Ein absolut unprofessionelles Verhalten und mangelnder Kundenservice. Ich werde nie wieder mit dieser Airline fliegen und kann jedem nur dringend davon abraten!"

Worst Experience Ever - Total Lack of Professionalism!
"AJet is hands down the worst airline I have ever dealt with. Both our outbound and return flights were canceled without any valid reason, even though we had paid in full and arrived at the airport well before the check-in deadline.
When we asked for an explanation, we were bounced between different desks and offices. We received conflicting excuses ranging from 'gate closed' to 'technical issues,' and no one was willing to assist us. We were left stranded and forced to purchase new tickets at our own expense.
This is unacceptable and reflects a complete lack of respect for customers. I will never fly with AJet again. Save your money and your nerves – avoid this airline at all costs!"

We paid 638 euro for flight to iran from stockholm cause of the war the canceled the flight they cheated us and only refunded us 480€.

Flight Details:
Flight Attendant: Taner
Flight Number: VF1987
Route: Istanbul to London Stansted
Departure: 10:35am
Arrival: 11:45am

I am writing to formally raise a serious complaint regarding the conduct of a flight attendant named Taner on flight VF1987 from Istanbul to London Stansted.

I have been a frequent and experienced traveler for many years, and I can confidently say that I have never encountered such unprofessional, aggressive, and unacceptable behavior from a member of cabin crew. Throughout the entire flight, this flight attendant repeatedly shouted at passengers in an aggressive and demeaning manner. There was no courtesy, no professionalism, and no basic respect shown toward customers. There were no polite interactions — no “please” or “thank you” — only raised voices and confrontational behaviour.

During the flight, I was woken up abruptly by Taner physically poking me in the head with his fingers and aggressively demanding that I return to my assigned seat. Earlier in the flight, another passenger had taken my seat, and I had already informed members of the cabin crew about this situation, which is why I had relocated. Despite explaining this calmly, I was treated in an extremely hostile manner.

When I told him that he had no right to speak to me in such a disrespectful way and attempted to record the interaction for my own protection, he escalated the situation further by shouting and physically blocking my phone to prevent me from filming.

I was not the only passenger subjected to this treatment. Multiple passengers experienced similar hostility — whether they were attempting to use the restroom or simply moving within the cabin. The manner in which he addressed customers was consistently aggressive and intimidating.

What was equally concerning was that when I raised the issue with other members of the crew, they defended his behavior, stating that he was “just doing his job,” despite not having directly witnessed the interaction, as they were positioned at the opposite end of the aircraft at the time.

This level of conduct is entirely unacceptable in any customer service environment, particularly within the aviation industry, where professionalism, passenger safety, and respectful communication are paramount. No passenger should feel intimidated, disrespected, or physically touched in an aggressive manner by cabin crew.

I expect this matter to be taken seriously and thoroughly investigated. Such behavior does not reflect the standards expected of airline staff and should not be tolerated.

I look forward to receiving a response outlining the outcome of your investigation.

Sadly it’s not possible to give a zero star.

AJet “located” my luggage… then left it sitting in Istanbul for 3 days. 10 days without my bag and zero accountability.

I landed in Belgium 10 days ago. My luggage didn’t arrive.

What followed has been a case study in how not to run baggage operations.

Initially, my bag was “missing.” My case was apparently dropped because of an internal reporting error and instead of contacting me, they just closed it. I only found out because I kept calling.

My father in Tehran -yes, Tehran- managed to sweet-talk someone into actually checking properly in the international database of lost luggage and found a suitcase in Istanbul highly similar to mine. He got a reference number. I went in person to Brussels Airport and stood at the desk while they marked the request as URGENT and sent it to Istanbul.

The next day, AJet emailed me:

“We have located your luggage and will send it.”

Relief? Not really.

Today is February 11.

The request was received on February 8. Because of my daily call to Brussel airport, again on February 9, 10 and 11.

I called Brussels Airport this morning. They told me the bag hasn’t even been sent from Istanbul yet.

I call AJet. First they say they didn’t receive the request. Then they say they’ll check and call me back. They don’t. I call again. Suddenly: yes, they received it on the 8th and “will send it tomorrow.”

So my luggage was located, marked urgent and request received on the 8th.

And it has just been… sitting there.

No explanation, no proactive updates, no call backs.

Contradictory information depending on who you speak to.

I just immigrated. My medication was in that suitcase. I’ve been functioning out of the same few items for 10 days. The emotional toll of constant uncertainty is real and the complete lack of accountability makes it worse.

If your baggage is delayed with AJet, prepare to call repeatedly, get conflicting answers, chase your own case, do their coordination for them.

I don’t even want compensation at this point. I want basic operational competence.

If you’re considering booking with AJet, know that when something goes wrong, you may be on your own.

I noticed that their marketing strategy involves low ticket prices to attract passengers, but I believe this is misleading. Upon checking in, I was shocked to find that I was asked to pay extra fees that made my overall travel costs more expensive than with other airlines.

It was brought to my attention by one of your staff members that a high percentage of your workforce is dedicated to ensuring that passengers pay these hidden fees. This practice feels very exploitative, as travelers are left with no choice but to pay these additional costs to board the plane.

Moreover, I found the attitude of the staff to be quite unsatisfactory. They were unhelpful and seemed disinterested in addressing my concerns, further adding to the frustration of the situation.

I would strongly advise potential travelers not to be deceived by the low ticket prices, as the overall experience may not meet expectations.

My suitcase arrived opened and damaged after flying with AJet. Personal items were stolen from inside.

The airline responded with an unbelievable excuse, claiming the police confiscated the items, but they provided no proof, no report, and no official document.

This is completely unacceptable and unprofessional. Customer service only gives automated replies and avoids responsibility.

I do not recommend this airline at all.

I had a flight with AJet on February 6 from Berlin to Istanbul, and it was one of the worst travel experiences I have ever had.

I arrived at the airport on time, only to wait five hours before being told the flight was canceled. There was no proper communication, no clear updates, and no professional handling of the situation. Three hours later, they finally arranged a hotel — but with no transportation provided. Passengers were left to figure it out themselves.

The next day, I returned to the airport again at my own expense. After waiting another five hours, the rescheduled flight, which was supposed to depart at 1:00 p.m., was delayed again until 3:00 p.m.

The management was chaotic, disorganized, and completely disrespectful of passengers’ time. There was no transparency, no accountability, and no sense of responsibility.

If you value your time, peace of mind, and basic customer service, do not book with AJet. There are many other airlines that operate professionally and treat their passengers with respect. This airline clearly does not

Extremely disappointing and unacceptable experience.
My checked baggage has been missing for over 30 days, which legally means it is lost under the Montreal Convention, yet AJet has shown no accountability, no proactive communication, and no clear compensation process.
Customer support is unhelpful and unresponsive, hiding behind generic replies and internal “tracking” with no real action. Passengers are left to chase updates themselves, with no transparency and no respect for international passenger rights.
If you value your belongings, your time, and basic customer service, think very carefully before flying with AJet. Losing a bag is bad enough, being ignored for weeks afterward is unacceptable ...

I don't understand the negativity. I flew from Amsterdam to Sabiah Gokcen and back on January 28th. In a word, perfect! Everything from start to finish. I even got a free sweet snack with coffee or tea on the return flight. Very pleasant and cheerful service. I've experienced worse with other airlines, but I found the Turkish people to be incredibly friendly and sociable. A solid 5 stars!!!

One of the worst experience I have joy in Ajet flight. We have flied from Istanbul to navsehir airport. It’s a round trip. We flied back on 30th Jan 2026. Unfortunately, our experience with two male flight attendants was very disappointing. They were rude and treated us poorly throughout the flight. Communication was also difficult, as they did not understand English well. This made the situation uncomfortable and frustrating.

I had one of the worst travel experiences of my life with AJet. My checked baggage was lost and the entire process since then has been chaos. Their tracking system (WorldTracer) doesn’t work properly, the website and app are buggy, and customers are left completely in the dark.

I keep receiving generic emails asking me to resubmit the same information I already provided, with no real updates and no clear answers about where my bag is or when (or if) I’ll get it back. There is no proper customer support, no accountability, and no sense of urgency when they lose your belongings.

After a long, exhausting journey, the last thing you want is to deal with an airline that can’t even manage basic baggage handling or communication. This experience has completely destroyed my trust in AJet.

I would strongly advise anyone considering this airline to think twice. If you value your time, your belongings, and your sanity, avoid AJet.

Terrible service, I've never experienced worse. The flight was delayed for almost a day. We spent five hours at the airport, chaos, no one knew anything, and one bus picked up passengers every 90 minutes all night. No water, no meal vouchers. Even though Pegasus, in the same situation, immediately took all the passengers to their hotels and brought water. If you want to ruin your trip, this is the place to go!

When I booked my ticket, I had an allowance of 4 kg and 8 kg baggage. On my flight from Istanbul there were no issues at all. However, when returning from Düsseldorf, the staff member (Sevinç Salcı) acted in a very unprofessional and arrogant manner.

She refused to listen to me and did not even check my ticket or baggage allowance. Without giving me the opportunity to explain, she demanded that I pay an extra fee. When I stated that I did not agree, she started shouting and speaking rudely.

At first, one of her colleagues told me that I was allowed to proceed, but she suddenly changed her mind. Because I disagreed with her behavior and decision, she became aggressive and absolutely refused to let me board the flight. I was not allowed to fly at all.

She also told her colleagues not to speak with me or listen to me. Instead of having a normal conversation, she was only shouting that I was not allowed to board.

The same treatment was given to other passengers as well. Another male passenger, who only had 8 kg of luggage, was also called back and was shouted at without his ticket being checked. An elderly man simply asked if the extra fee was not too high, and she responded by shouting, “Then you will not fly.”

Due to this unacceptable and disrespectful behavior, I would like to file a formal complaint.

terrible customer support and a terrible airways overall, they make false promises, flight cancelled twice and we were stranded in turkey for 2 days switching airports and hotels and our trip was only for 2 days in the destination country and they failed to book us a flight back home even though they said they would.