I’ve worked in the pensions industry since 1985. Sometimes as an adviser, sometimes as a technician and administrator. I’m close to retirement now. I chose AJ Bell for its robust, reputable,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently transferred a pension into AJ Bell from another provider as I wanted to access the 25% tax free element as a lump sum - something my current provider could not do. I was very pleased with t... See more
Company replied
I’d sent an email but hadn’t received a reply for 2 days so I decided to call. Surprisingly, I spoke to someone within 5 minutes, quite unheard of these days. More importantly, I was talking to a hu... See more
Company replied
Very new to investing and dreaded the worst when I got locked out of my account after forgetting details, but a simple call, utilising other more secure methods, made it easy to regain access. The per... See more
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Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Really helpful and practical…
Really helpful and practical advice...twice in an hour or so.
14 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased you found our advice helpful and practical, and that we could assist you so quickly.
Thank you for your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
The telephone operator guided me…
The telephone operator guided me through the online application form and it went straight through.
7 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased our telephone operator was able to guide you through the online application form and that it went through smoothly.
Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Great customer service
Answered the phone really quickly, efficient, professional help and advice. Would throughly recommend.
14 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased to hear your call was answered quickly and that you received efficient, professional help and advice.
Thank you for your thorough recommendation!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very simple and understandable process
13 July 2026
Reply from AJ Bell
Good afternoon,
Thank you for your feedback! We are so pleased to hear that you found our process straightforward and easy to understand.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
I had an account enquiry which was…
I had an account enquiry which was dealt with very quickly with zero fuss
Many thanks
Scott
14 July 2026
Reply from AJ Bell
Good afternoon Scott,
We're so glad to hear that your account enquiry was handled quickly and efficiently. We appreciate you taking the time to share your positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Excellent customer services
Raymond E was extremely charming, patient and very helpful. A credit to your company
14 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased to hear our team member was charming, patient, and very helpful.
We truly appreciate your kind words and are delighted to know they are a credit to our company!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Helpful and efficient
Tyrone was very patient and helpful in our call. Tyrone was understanding about what I wanted to achieve and helped me through the process.
14 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased to hear that our team member was patient and understanding, and helped you through the process to achieve what you wanted.
Thank you for your kind feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Tom answered my query quickly and…
Tom answered my query quickly and efficiently. I felt confident with the service received from A J. Bell.
14 July 2026
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to leave us a review! We're delighted to hear that your query was answered quickly and efficiently, and that you felt confident with the service received.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
We're so pleased you found our service advisor superb and very friendly.
Thank you for your kind words and for taking the time to share your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Michael,
We're so glad to hear that you found us approachable and easy to deal with.
Your kind words truly mean a lot to us, and we appreciate you sharing your positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Nice and easy I can get through to an…
Nice and easy I can get through to an agent when I want to. So much better than some places where it’s so automated and so difficult to speak to an actual person so it’s greatly appreciated thanks Mitchel
14 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased to hear that you find it easy to get through to an agent when you need to.
We appreciate your kind feedback and are glad we could assist you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
I’m having difficulty accessing my…
I’m having difficulty accessing my money when I want to drawdown funds. It used to be very straightforward but in the last year it has become very frustrating. I think they changed their system and it really doesn’t work and is hard to find your way through. On the phone they are charming and helpful but I have previously probably spent hours trying to find the way around the website. Often I have to shut it down without being able to log off because there is a message in the way. That doesn’t make me feel confident about security.
14 July 2026
Reply from AJ Bell
Good afternoon,
We appreciate you sharing your experience regarding the difficulties you've encountered when trying to access your funds and navigate our updated system. We understand how frustrating it can be when a process that was once straightforward becomes complicated, and we are concerned to hear about the challenges you've faced with our website.
Your feedback is very valuable as we continuously work to improve our services and ensure a seamless experience for all our users.
We are actively reviewing our system's usability and security protocols based on feedback like yours.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Helpful
Helpful, polite and could answer my questions. UK call centre. picked up promptly. No complaints.
14 July 2026
Reply from AJ Bell
Good afternoon,
We're delighted to hear that you found our team helpful and polite, and that we could promptly answer your questions.
It's great to know you had a positive experience with our UK offices.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Helpful and patient
I had a problem with a transfer, the representative was extremely helpful and stayed on the line throughout, talking me through the process. She was extremely patient. Thank you so much.
13 July 2026
Reply from AJ Bell
Good morning,
We're so pleased to hear our representative was extremely helpful and patient, guiding you through the process.
Thank you for your kind feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Really helpful and informative.
13 July 2026
Reply from AJ Bell
Good morning,
Thank you for your kind words! We are so pleased to hear that you found our assistance helpful and informative.
We truly appreciate you taking the time to leave us this wonderful review.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Patient and helpful administrator
The administrator in Customer Services was extremely patient and helpful after we had an issue (of our own making) after we had set up two small accounts.
A very reassuring introduction to AJ Bell.
13 July 2026
Reply from AJ Bell
Good morning,
We're so pleased to hear that our customer service team was patient and helpful, providing a reassuring introduction.
Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good morning,
We're so glad to hear that our response was efficient and knowledgeable. We really appreciate you taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Good elephone help
Very helpful on telephone to enable me to buy SK Hynix ADRs but a pity that it is not possible to buy online as can be done with certain other platforms.
13 July 2026
Reply from AJ Bell
Good morning,
We're glad our telephone support was helpful for your purchase. We understand your desire for online purchasing options and appreciate your feedback on this.
Thank you for taking the time to share your experiences with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good morning,
We're so happy to hear our instructions were helpful and concise for you!
Thank you for taking the time to leave us a review.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Efficient support service
Very efficient support service. Phone answered quickly and clear guidance and information provided.
13 July 2026
Reply from AJ Bell
Good morning,
We're delighted to hear that our support service was efficient and that you received clear guidance and information quickly.
Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
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