Global Secures - The #1 in Ajax Alarm Systems Reviews 85

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Top Sellers, fast shipping, great Ajax products, and safe site for purchasing Ajax products. Quick and efficient support and communication. I will definitely be back to buy from them.

Rated 5 out of 5 stars

Great alarm system! Easy to install, easy setup and easy to use. User friendly app (IOS experience). Great and fast support. Even for end users! Full recommendation from me.

Rated 5 out of 5 stars

I want to thank info@ajaxsecure for answering my questions and responding quickly when I have any questions. I have bought an Ajax alarm center. I recommend it 100x100.

Company details

  1. Electronics Store
  2. Burglar Alarm Store

Written by the company

We are an market leader in Ajax Alarm Systems solutions, which means that we can guarantee you the best service and the best prices. Our team is specialized in selling alarm systems. We supply to: - Distribution for DIY - Distribution Electronics retail - Webshop resellers - Private individuals throughout Europe - Installers What do we offer? We can offer you the service that you do not get at other webshops / stores. We always strive to answer your question within one day. We do everything we can to satisfy the customer and provide optimal safety. We want you to feel safe in your environment. You also opt for quality, don't you? So Ajax.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85 reviews

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Rated 5 out of 5 stars

Great alarm system!

Great alarm system!
Easy to install, easy setup and easy to use.
User friendly app (IOS experience).
Great and fast support. Even for end users!

Full recommendation from me.

12 October 2021
Unprompted review
Rated 5 out of 5 stars

Good after-sale service

Good after-sale service. Reply my email within hours, even after midnight, to help me solve the problem. Really happy with the service and the alarm system.

2 October 2021
Unprompted review
Rated 5 out of 5 stars

Easy to install, easy to use

Easy to install, easy to use, easy to configure. The interface is user-friendly. Only with door sensor was not totally clear how to install and it also has 2 magnets. Not clear what to do with the second one.

26 July 2021
Rated 1 out of 5 stars

Still no response to resolve keypad

This was the reply from AJAX.......
Please contact the store where you purchased our system with this question. They can make a replacement.
Best regards, Ajax Team
Technical Support Department

They can make a replacement ,So this is what i did,Your response was that the keypad in question was not compatible to PD6662 A British standard ,after contacting the manufacturer they advised me this keypad requires firmware upgrade,
Now surely you as a product supplier knowing full well this keypad was on its way to be used in the Uk would have checked the firmware?not only does the keypad not work but you never sent out a external sounder with the kit i purchased. ,you as a company have not made any effort to resolve or as advised by the manufacturer AJAX to replace the keypad.What a shame your motivated by a sale instead of customer satisfaction and recommendation,

13 May 2021
Rated 1 out of 5 stars

I never got my parcel

I never got my parcel. I contacted multiple time both Ajax Secure and the delivery partner. No one want to help me

5 May 2021
Global Secures - The #1 in Ajax Alarm Systems logo

Reply from Global Secures - The #1 in Ajax Alarm Systems

Hi Romain,

The order has been delayed, we have emailed you about this and we have chatted with you about this.

It is not true that we do nothing for customers. The customer is always number 1.

In France courier company ( colis prive ) has to deal with a DDOS attack. This can also be followed in the news. We cannot do anything about this.

It is annoying that your order has been delayed, it is best to wait. If nothing changes within 1 week, we will resend the package.

You have never lost your money. You are insured for that. But we are also insured for this.

With kinds regards,

Joost van den Bruggen
Customer Care

Rated 1 out of 5 stars

I had ordered the DoorProtect

I had ordered the DoorProtect, but after 2hours i still didnt receive help. I couldnt add the device to the app, because the QR code that was on the packaging was too short, so the app couldnt register the device, which meant i couldnt use the device. I want to return it

17 April 2021
Global Secures - The #1 in Ajax Alarm Systems logo

Reply from Global Secures - The #1 in Ajax Alarm Systems

Thank you for your review. We have never heard this from a customer before. Unfortunately we have not received an email / telephone or chat from you about this problem. Please contact our customer service and we will help you. The fastest thing you can do is call our support line.

Kind regards,

Timo van Beek
Customer Service

Rated 5 out of 5 stars

Top Sellers

Top Sellers, fast shipping, great Ajax products, and safe site for purchasing Ajax products. Quick and efficient support and communication. I will definitely be back to buy from them.

16 April 2021
Rated 1 out of 5 stars

Very slow shipping

Very slow shipping, order confirmed on the 26th of March. It is not operational to have to wait so long. Today its 6th of April 12:00 pm and still waiting.

6 April 2021
Global Secures - The #1 in Ajax Alarm Systems logo

Reply from Global Secures - The #1 in Ajax Alarm Systems

We see that the package is being delivered today. Due to extreme pressure from DHL, there has been a delay. This can of course happen once.

We are happy to have you as a customer!

Kind regards,

Timo

Rated 5 out of 5 stars

Great products and support

Bought from this store, had some problems with installing. The support was very good. They helped me through it. Quality of the products is Amazing. And btw.. the products are real! I gave the serial number to Ajax to make sure. They told me its real.

I would definitely buy again from the store.

19 March 2021
Unprompted review

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