You guys at Airwallex are the goods. Sure things can get a little tricky, going through a new onboarding experience, but you never ran away. Offering me caring support ‘til the issues were resolved -... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My experience with the salesperson was great. He was knowledgeable, called me when he said he would and knew all the answers to my questions. Backing up what is a solid product. The only reason I've g... See more
Company replied
Attractive FX rates and low transfer fees as compared to traditional banks. Best of all, I can reach out to my account manager, Wan Ting, whenever I need help and I no longer need to dial into bank ho... See more
Company replied
I've been extremely happy with Airwallex and particularly my Customer Support lead Sarah. She has helped negotiated better payment processor terms, knows what needs we have as a business and is always... See more
Company replied
Company details
About Airwallex
Written by the company
Grow your business without borders
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Contact info
Level 7, 15 William Street, 3000, Melbourne, Australia
- support@airwallex.com
- airwallex.com
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Airwallex is the best tool when TT to our suppliers
Airwallex is very easy to use when making transaction. Compare to traditional bank it's much better as transaction fee is much lower. Also payee got payment very fast.
One thing which needs improvement is that it's not easy to locate monthly credit card statement. And it'll be better if credit card repayent date can be extended beyond first day of each month so that it's more flexible for us.
27 March 2026
Unprompted review
Reply from Airwallex
Thank you for your positive review and for choosing Airwallex! We’re glad to hear you find our platform easy to use and helpful for transactions.
We also appreciate your feedback on the credit card experience, we’ve passed your comments to our product teams for consideration as we continue to improve the card experience. In the meantime, if you need help accessing your statements, please don’t hesitate to reach out to us at support@airwallex.com.
Thank you again for helping us make Airwallex better!
Smooth onboarding and helpful support
Absolutely amazing experience with Airwallex so far. The entire onboarding process was smooth, fast, and incredibly well handled. Everything is designed in a very intuitive way, which makes managing things seamless right from the start.
Huge shoutout to Sarah from the customer success team — she went above and beyond to assist me. Super responsive, extremely patient, and genuinely helpful at every step. It’s rare to come across this level of support these days.
Really excited to continue using Airwallex for our business — this has been one of the best experiences I’ve had with a financial platform.
— Rohan Chainani
(Impressions Marketing Limited)
27 March 2026
Unprompted review
Reply from Airwallex
Hi Rohan, thank you for taking the time to share such a detailed and positive review! We’re very pleased to hear that your onboarding experience was smooth, and that you’ve found the platform intuitive to use from the start.
We’re especially glad to hear about your experience with Sarah from our customer success team. It’s great to know that her responsiveness, patience, and support have made a meaningful difference.
We truly appreciate your trust in Airwallex and are excited to continue supporting you and your business as you grow.
Came over from a traditional bank - Airwallex does its job
Came over from a traditional bank. Airwallex has great speed and sense of urgency to tackle our business needs. It is very dependent and the response from customer service team is really good unlike the other banks we had! Keep it up.
26 March 2026
Unprompted review
Reply from Airwallex
Hi Rav, thank you so much for taking the time to share this feedback with us. We’re really glad to hear that Airwallex has made a positive difference for your business, especially in terms of speed, and support from our customer service team!
We know how important it is to have a dependable partner who can move quickly with you, and it means a lot that you’ve chosen to trust us with your business needs. Your kind words inspire and motivate us to continue providing excellent service.
Scammers
Scammers. After 3 months with “account suspended” they “can’t close the account and send money back for their policies.
SCAM !!
I understand that a serious financial platform can suspend an account but after 3 months without requising further document from us, it becomes a scam!
I opened a formal complaint and just yesterday you wrote that “the account is suspended”.
It’s a scam, serious company in 10 days decide to close the account and send back the funds .. 3 months is a scam!
26 March 2026
Unprompted review
Reply from Airwallex
Hi Claudio,
We’re really sorry to read about your experience and understand how frustrating it is to have your account suspended and funds unavailable for an extended period.
Airwallex is a regulated financial services provider, and we’re required to follow strict legal and compliance obligations in how we manage accounts and customer funds. That does mean there are situations where we’re limited in what we can do with an account or when and how funds can be released.
We’d like to review what has happened in your specific case and ensure you have a clear explanation of the current status and next steps. Please share more details via our Request for Information.
Thank you for taking the time to share this feedback — we take concerns like this seriously and want to make sure it’s properly addressed.
Held a 7k payment to a sub contractor…
Held a 7k payment to a sub contractor we use for no reason at all.
Sent proof that we have paid before 100’s of times,
Still held the money . Scam company.
Avoid.
23 March 2026
Unprompted review
Reply from Airwallex
Hi Michael, we’re sorry for the inconvenience this has caused, especially when you’re trying to pay a subcontractor.
To keep our platform secure and compliant, we sometimes need to place temporary reviews on transfers. This can happen for a few common reasons, such as:
- The account being newly established or recently activated
- A higher‑than‑usual amount or a new beneficiary
- Information we’re required to verify under financial regulations
These checks are a standard part of how we operate, particularly for newer accounts, and are not a reflection on you or your business. They’re designed to protect all customers and ensure we meet our regulatory obligations.
If your funds have still not arrived, or if you’re unsure about the status of this payment, please contact us directly via in‑app support or through our Help Centre at https://www.airwallex.com/help so our team can review your case and help bring this to a resolution as quickly as possible.
Scam
Scam! It's over 4 days now I made withdrawal request to my Bank. Usually it use to take 1/2 hours but now 4 days are passed but yet I didn't receive my money. They have one of the worst support system, never attend calls. Reply to email after a day with just generic reply. No live chat support!!
Still in tension of about how would I receive my money... Really disappointed..
23 March 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share this with us. We are sorry for the inconvenience this delay has caused.
We’d like to urgently review what happened with your specific transaction and help you get clarity on this matter. We’ve requested additional information from you so we can identify your account and closely review what’s happening with this withdrawal. Please respond to our message on Trustpilot, or contact us at support@airwallex.com using the email linked to your Airwallex account and include any relevant transaction details (date, amount, currency, and destination bank). This will help us quickly locate the transaction and work towards a resolution as soon as possible.
We appreciate your feedback so we can continue improving our support experience.
Totally dissatisfactory experience with Airwallex
We've experienced first-hand how untrustworthy and deceitful this organization is. After entering into an Agreement with Airwallex to become their Affiliate and to facilitate bringing new customers to them, we started investing into this activity -- and several prospective customers filled out the application for a new account on the landing page they assigned to us. However, we soon noticed that they are advertising on that same landing page an invitation (banner) to click-through to their own main page -- diverting our customers in an apparent aim to avoid paying the due commissions.
Additionally, they don't permit any accounts for individuals (only companies). And cash withdrawals from a debit card are not possible. And they reject perfectly normal companies (do not approve new accounts, without specifying any reason). And they are not answering some of our emails. In other words, an all-around dissatisfactory experience -- we've wasted time and money on Airwallex and will absorb those losses and move on.
11 March 2026
Unprompted review
Reply from Airwallex
Hi Mike, thank you for taking the time to share this detailed feedback, and we're sorry to hear about your experience with our affiliate program and onboarding process.
Our partner tracking and commission payments are based on our program terms, and referrals you send should be credited in line with those terms. Because we can’t access your account details here, we’re not able to review your specific setup in this public space, but if you contact our team using the details below, we can look into your case directly.
Also, Airwallex is designed primarily for business customers, which is why we don’t currently support accounts for individuals in many regions. We also have to follow strict regulatory and risk requirements, which can mean we’re unable to approve some businesses or provide detailed reasons in every case. Similarly, our cards are built for business spending and may have restrictions on cash withdrawals or ATM usage, as outlined in our terms and product information here: https://bit.ly/4e6KjBC and https://bit.ly/4sKQMZT.
We’re concerned to hear that some of your emails haven’t received a response. Please contact us at support@airwallex.com (or via the Help section of your account or our website) with the subject line “Affiliate review follow-up” and include your company name and any relevant screenshots. Our team will review your case in detail and come back to you as quickly as possible.
We appreciate the time and resources you’ve invested and would like the chance to look into this properly and restore your confidence in us if we can.
Complete waste of time and a total lack…
Complete waste of time and a total lack of professionalism. We had a client transfer payment, and Airwallex blocked it despite us providing every single piece of documentation and transaction confirmation they requested.
Now, they are making it nearly impossible to even get a refund. For over 2 monthsthey have been holding our money and circling back with endless requests for "more details" just to return the funds to the sender. They are effectively holding our capital hostage. If you are a serious business owner, stay away from this platform. They do not care about your time or your reputation with your clients. Absolute nightmare to deal with.
UPDATE: Stop excusing your unprofessionalism with compliance guidelines. You received a payment, you did not approve it due to "compliance regulations", now you keep it and do not want to refund it to the customer. We are a software company, not a gun manufacturer, and all products, services, documents, and communications can easily be verified! I will make sure there are 100+ reviews like this online!
17 March 2026
Unprompted review
Reply from Airwallex
Thank you for sharing your experience, Veselin. We're sorry for the stress this situation has caused your business. We have passed your comments along to our support team to ensure they are across the details of your refund request. While we must adhere to strict compliance guidelines regarding capital transfers, we want to help resolve this for you as quickly as possible.
Easy registration, comfortable working
Easy registration: unlike traditional banks with heavy paperwork, the Airwalles onboarding is quick and easy. The "Local" Banking Feel: A standout experience is being able to spin up local bank account details in minutes for markets in overseas. This allows us to receive payments from overseas client. Also, very easy and very fast payments system for local payments. Our company manager Ms. Sarah very helpful and her recommendation are in time and very professional.
16 March 2026
Unprompted review
Reply from Airwallex
Thanks so much for your positive review and for sharing your experience!
It's fantastic to know that our services are meeting your expectations, and it’s wonderful to hear that Sarah has been so helpful and professional in supporting you.
Your kind words inspire and motivate us to continue providing excellent service!
Reply from Airwallex
We are very sorry to see this feedback, Ula. We would like to understand what went wrong. To help us look into this for you immediately, please reach out to our support team at https://help.airwallex.com/hc/en-gb/requests/new with your account details. We’re committed to resolving any issues and hope to hear from you soon.
Airwallex has really disappointed me
Airwallex has really disappointed me, it was once a really good bank that i used for my business......However now all payments get stuck in review loops. Its almost impossible to pay salaries, moving money in or out the account freezes it. Its really sad to see this happen as i loved it at one point but its impossible to use! I am now putting volume through my other accounts mainly.
15 March 2026
Unprompted review
Reply from Airwallex
Thank you for leaving a review for Airwallex, Shamer. We’re sorry to hear about the difficulties you’ve faced with payments and account reviews, especially when this affects important things like salaries and day‑to‑day operations.
We’d like to understand what’s been happening in more detail so we can look into it and see how we can improve things for you. The checks that our teams make on payments and accounts are part of our obligations as a financial service provider, and we’re required to follow industry regulations and compliance standards when we review activity.
Our customer support team is ready to assist — please reach out to us at support@airwallex.com using the email linked to your account so we can review your recent transactions and work towards a resolution.
Good support
13 March 2026
Unprompted review
Reply from Airwallex
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continuing serving you in the future.
Scam. Stay away.
Stay a million miles away from this scam. As soon as your account starts receiving money, they will freeze and block your funds under the garb of "compliance" and "regulations." We sell toys for little kids. Compliance on $300 of sales? Really? Shameful money grab.
10 March 2026
Unprompted review
Reply from Airwallex
Hi Nick,
We're sorry to hear about your experience. As a regulated financial service provider, we must conduct specific checks to remain compliant with industry standards. You can find more details in our Acceptable Use Policy here: https://bit.ly/4a844ag
Due to legal and regulatory constraints, there are limits to the specific information we can disclose regarding these reviews. However, we would like to look into this for you—please share your registered email or ticket number so our team can investigate further.
Great support and helpful communication
I had a very positive experience with Airwallex customer support. Sarah from the Customer Success Team was friendly, professional, and quick to respond. She explained things clearly and was very helpful throughout our communication. It made the process feel much easier and more reassuring. I really appreciated the support and the attentive follow-up. Thank you for the great service.
11 March 2026
Unprompted review
Reply from Airwallex
We're glad to hear about your positive experience, B! Our team works hard to make sure every interaction is as seamless as possible, so hearing that you felt well-supported really means a lot to us. Thank you for being part of the Airwallex community!
Your team/staff have done great work.
12 March 2026
Unprompted review
Reply from Airwallex
Thank you for leaving a positive review! We’re thrilled to hear that you’re having a great experience with our team. If there is anything else we can assist you with, please don’t hesitate to reach out to us at support@airwallex.com.
WARNING: Airwallex is Seizing Business Capital and Ghosting Customers
Update 23rd of March, on the 6th of March they informed me they are closing my account, and still till this moment didn't allow me to take my money out, they are theives a 100%, stay away!!!
DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS LIQUIDITY. Airwallex has held over EUR 10000 and 900USD of my operating capital hostage for over a week with zero transparency.
They terminated our first account (Hurghada Trips LLC) without cause and have completely ignored all payout instructions for the 10,000 EUR balance. Simultaneously, they have frozen our second company (A2Z LEADS LLC) in an "indefinite review" with no requests for information, causing us a realized loss of over $300 just in exchange rate fluctuations.
The most predatory part: Their social media team reached out and asked me to delete my previous public concerns as a gesture of "good faith" to expedite the process. I acted in good faith and deleted the posts—and then they completely stopped responding to my emails.
This is not a financial service; it is an administrative "black hole." They are destroying small businesses by cutting off their ability to pay suppliers. I have filed formal complaints with the Wyoming Division of Banking and the CFPB (Case 260304-29578188).
If you are a Wyoming LLC or an international business, stay away. They will take your deposits and then "ghost" you once they have your money.
You can see in their reply how reckless they are, they steal my money and thank me for my review, what a joke!
6 March 2026
Unprompted review
Reply from Airwallex
Thanks for your honest review, Essam. We are sad to hear about your disappointing experience with Airwallex.
Rest assured your feedback is essential, and we take it very seriously to improve our service.
Once again, thanks for taking the time to explain what you went through.
the best bank for businnes
11 March 2026
Unprompted review
Reply from Airwallex
Thank you for sharing your positive feedback! We're thrilled to hear that you consider us as the best bank. If you have any further comments or suggestions, feel free to reach out to us by email.
I only rated Airwallex 5 * because of…
I only rated Airwallex 5 * because of my account manager Paco. It’s rare to have a human point of touch in banking these days but he’s always on hand to help with any issues immediately. Highly recommend!
12 March 2026
Unprompted review
Reply from Airwallex
Thanks for the positive review, Elliott! We're really glad to hear Airwallex is working well for you. If you ever have questions or just want to share a thought on how we can improve, feel free to drop us a note at support@airwallex.com anytime. We're always happy to help!
Bad service
Bad service, long waits, non-communicative.
I would put more effort into this review, but I don't see the point in doing so when they're not willing to put in the effort into their own service. Avoid.
10 March 2026
Unprompted review
Reply from Airwallex
Hi Emad, thank you for leaving a review for Airwallex. We’re sorry to hear about your experience with our service, especially the delays and lack of communication you’ve described.
We’ve requested more information from you directly so we can identify your account and understand what happened in more detail. Our customer support team is ready to assist — if you’re able to, please also contact us at support@airwallex.com using the email linked to your account so we can look into this and work towards a resolution.
I am writing this as a final warning to…
I am writing this as a final warning to other businesses. Airwallex has been withholding $4,704 USD of my corporate capital since March 6, 2026, with no valid technical or legal explanation.
Despite a successful $1.00 test return on March 9 proving their system is functional, they continue to "manual-hold" the remaining balance. Their own partner bank, CFSB, confirmed in writing today that they are simply awaiting Airwallex’s direction to release the funds.
I have been forced to file formal litigation with the BC Civil Resolution Tribunal (Claims #SC-2026-003044 & #SC-2026-003045) and have notified the Bank of Canada regarding this safeguarding breach. If you value your cash flow and reliable access to your own funds, stay away.
6 March 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share such a detailed review, Khalil. We’re very sorry to hear about the experience you’ve had and the impact this situation has had on your business and access to funds — we understand how serious and stressful this is.
We can see that our support team has recently been in touch on your case and continues to liaise with the relevant internal teams and partners. As a regulated financial institution, we’re required to follow strict safeguards and review processes around funds, but this should always be balanced with clear communication and timely updates, and we’re sorry this hasn’t been your experience so far.
Our support team will continue to follow up with you on your existing ticket to keep you updated and work towards a resolution as quickly as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.