You guys at Airwallex are the goods. Sure things can get a little tricky, going through a new onboarding experience, but you never ran away. Offering me caring support ‘til the issues were resolved -... See more
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Review summary
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What people talk about most
Based on these reviews
My experience with the salesperson was great. He was knowledgeable, called me when he said he would and knew all the answers to my questions. Backing up what is a solid product. The only reason I've g... See more
Company replied
Attractive FX rates and low transfer fees as compared to traditional banks. Best of all, I can reach out to my account manager, Wan Ting, whenever I need help and I no longer need to dial into bank ho... See more
Company replied
I've been extremely happy with Airwallex and particularly my Customer Support lead Sarah. She has helped negotiated better payment processor terms, knows what needs we have as a business and is always... See more
Company replied
Company details
About Airwallex
Written by the company
Grow your business without borders
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Contact info
Level 7, 15 William Street, 3000, Melbourne, Australia
- support@airwallex.com
- airwallex.com
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very very bad scam service close…
Very very very bad scam service close the account 180 pay out and
Credit risk send me a mail dont solved this problem
No mail no answer dont take this company merchant you lose your money
8 April 2026
Unprompted review
Reply from Airwallex
Hi André, thank you for sharing your experience. We’re sorry for the frustration this situation has caused — this is not the experience we want for our customers.
In some cases, we’re required to review or close accounts and manage payouts in line with our regulatory and risk obligations. However, you should still receive clear communication and timely follow-up. We’d like to review your case and the status of your payout as a priority, please share your registered email address or ticket number via our Request for Information form so we can escalate this to the proper team and provide you with an update.
Airwallex is incredible & Sarah is a star!
I've been extremely happy with Airwallex and particularly my Customer Support lead Sarah. She has helped negotiated better payment processor terms, knows what needs we have as a business and is always on top of our account! Airwallex is my favorite neobank having tried them all at this point!
8 April 2026
Unprompted review
Reply from Airwallex
Hi Marco! Thank you for sharing this wonderful experience and for choosing Airwallex!
We’re delighted to hear that the platform has been working well for you and that Sarah has been able to support you so effectively — from understanding your business needs to helping secure more suitable payment processing terms and staying closely involved with your account.
We truly appreciate your trust in Airwallex and look forward to continuing to be a trusted partner as your business grows.
Do not use this bank! Transfers get lost/dont arrive
Do not use this bank. They lose your transfers; they state 0-1 days. They have LOST a transfer of salary to MYSELF. It's been over 8 days, and it's an automated response. You cannot speak to anyone except via support email, which is honestly AI responses FOR A FINANCIAL institute. This is unacceptable.
Use Revolut Business or your standard business bank accounts.
Context: something has CHANGED with Airwallex. I have been using this account successfully for 6 years - despite slower transfers than other bank accounts. They do usually take 1 full business day to arrive to regular contacts. NOT OVER A WEEK with no answer to where my money is
1 April 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share your experience with us, Claire. We sincerely apologise for this delay. After six years of partnership, we recognise that a week-long wait for a salary transfer is unacceptable and falls short of our standards.
While we use automation to route requests, our specialist teams are real people who personally investigate every delayed transfer. It is clear we haven't provided the human transparency you deserve in this instance and we want to get this back on track immediately.
Please share your registered email or ticket number via our Request for Information form so we can escalate this to our senior leads and provide a definitive update on your funds.
Wonderful team
Wonderful team . I like everything about this money team . Fastest transfer, fastest response team and they are a very good listener when there is a problem thanks a lots for been there for me
1 April 2026
Unprompted review
Reply from Airwallex
Hi Maxtommy, thank you so much for the wonderful feedback!
We are thrilled to hear that our team’s commitment and support has made such a positive impact on your experience. We pride ourselves on being an active partner for our clients, and knowing that we’ve been there for you when it matters most is incredibly rewarding for our entire team.
Thank you for choosing us and we look forward to supporting your continued success!
Fraud alert
This company is fraudulent. I never used their service because they did not verify my identity even though I submitted my information multiple times. I therefore did not complete the sign-up process. Despite that they have charged me for several months of plan fees for a service I have never been able to use. I have contacted them to close my account but they refuse to refund me and they will not close the account. They are still charging me for something I never used. Please be aware.
1 April 2026
Unprompted review
Reply from Airwallex
Hello Ramin, thank you for sharing your experience. We're sorry for the inconvenience you've experienced with Airwallex, and we appreciate you bringing this to our attention. We’d like to review your account in more detail so we can better understand what’s happened and see how we can assist.
Please get in touch with us directly at support@airwallex.com so that we can better understand your concerns and take appropriate action. Thank you.
My account is blocked
My account is blocked. Couldn’t pay salaries. Escalated to assigned RM. She mentioned support will help you. Also mentioned we are too small a startup for her time and directed customer support to help me. Escalated. No response from escalation as well. 16 hours later my funds are still in pending status. Old accounts suddenly do not work and I cannot receive money and i’m losing credibility in front of my staff. If you’re a startup founder while it is easy to open an account with them NEVER be tempted. You’ll be stuck with them. Go for a traditional bank or aspire. stay away from this atrocious business. As they say in Texas, “they are all hat and no cattle”. Just like Arsenal they’ll start well and fumble later when they really need to step up. No wonder it is a match made in heaven.
FOUNDERS: stay away unless you’ve raised millions. But if you have raised millions then also stay away since their yield products are limited. So yea, much ado about nothing.
1 April 2026
Unprompted review
Reply from Airwallex
Hi Vinay, thank you for taking the time to share your experience, and we’re sorry for the inconvenience this situation has caused.
The checks that our teams make are part of our obligations as a financial services provider, and they help us meet the regulatory and security standards we’re required to follow. While these reviews are important, we understand they can be disruptive, and we’re sorry for any impact this has had on you and your business.
We can see that your case is already with our internal teams for review, and they’ll be in touch with you directly as soon as there are updates. In the meantime, if you have any additional information to share, please contact us at support@airwallex.com using the email linked to your Airwallex account and, if possible, include your case or reference number.
Easy to use and faster
26 March 2026
Unprompted review
Reply from Airwallex
Hi Seyed, thank you for the 5-star review!
We are thrilled to hear that you’re finding Airwallex easy to use and faster for your business. Providing a seamless, high-speed experience for global finance is our top priority.
If you ever have further suggestions, please feel free to reach out to our support team at support@airwallex.com. We appreciate your support!
Very bad support
10 February 2026
Unprompted review
Reply from Airwallex
Thank you for your review, Shreya. We are sorry that your experience with our support team has been so disappointing. This isn’t the level of service we aim to provide.
We’d like to understand what happened and see how we can make things right. Please provide the relevant details of your case through our Request for Information so that we can address your concerns.
We are ready to assist you.
Great support
31 March 2026
Unprompted review
Reply from Airwallex
Hi Olivia, thank you for your review and for taking the time to share your experience. We’re really glad to hear that you’ve found our support helpful. Feel free to send us a message if you need further assistance.
Refused without any reason.
Refused without any reason.
I had a legitimate business. I already successfully created a business bank account in UK and 2 bank account with Wise and Revolut.
I needed another bank account because of moving residence and asked with them.
They refused without providind any reason with a cold mail who just say that they could not provide the reason and the reason is unchangable.
Ii successfully found that many people online had the same issue. Refused without even giving a reason, often from AI.
Don't waste your time with them, there are more famous and better alternatives.
28 March 2026
Unprompted review
Reply from Airwallex
Hi Massimo, we’re sorry that we weren’t able to open an account for you at this time, and we understand how disappointing and frustrating that experience can be.
The checks our teams carry out are part of our obligations as a regulated financial services provider. These reviews help us meet strict compliance, risk, and regulatory requirements, and in some cases this means we’re not able to proceed with onboarding, even where other institutions may have reached a different outcome. You can find more information in our Acceptable Use Policy and related terms here: https://www.airwallex.com/terms/acceptable-use-policy and https://www.airwallex.com/terms/sign-up-terms.
We don’t take these decisions lightly, and as we grow we intend to broaden the scope of businesses we’re able to support.
If you have any other questions or if there’s anything else we can help clarify, please feel free to contact us at support@airwallex.com.
I set up Airwallex account for my…
I set up Airwallex account for my jewelry company riyanikajewels and initially I faced some issues, but Bianca and Sarah both were really helpful and I could reach out to them anytime of the day. Their support has been great and. I would recommend any new entrepreneurs who are looking for a payment gateway for their e-commerce startups to get an Airwallex account. It has so many features and is amazing for accepting payments world wide with a lot of ease
30 March 2026
Unprompted review
Reply from Airwallex
Hi Priyanka! Thank you for taking the time to share your experience with Airwallex and for trusting us to support riyanikajewels.
We’re glad to hear that Bianca and Sarah were able to support you and be available when you needed them. We’ll make sure your kind words are passed on to them and the wider team.
It’s great to know that our features and global payment capabilities are helping you accept payments worldwide with ease. We really appreciate your recommendation to other entrepreneurs and look forward to continuing to support you as your business grows.
Reply from Airwallex
Hello Willem, thank you for your review and for your kind words about our customer service. We’re really pleased to hear that you found the team very helpful.
Accelerated clearance when it matters
Accelerated clearance when it mattered, with a simple message to the account manager.
31 March 2026
Unprompted review
Reply from Airwallex
Hello, thank you for taking the time to share your positive experience with Airwallex. Your feedback is invaluable to us, and we look forward to continuing serving you in the future.
Great experience overall
Great experience overall I have my business running through Airwallex and nothing but good reports.
31 March 2026
Unprompted review
Reply from Airwallex
Thank you for your positive feedback. We're delighted to hear that Airwallex played a positive role in your global business expansion. We extend our best wishes for your continued success.
Airwallex is a great alternative to traditional banking and payment collection
Great product that allows our company to send / collect payments at a lower cost and faster speed. Also have a chance to get contact with their customer success team and received customised solution and offerings.
23 March 2026
Unprompted review
Reply from Airwallex
Thank you for sharing your positive feedback! We're thrilled to hear that you've had a great experience with Airwallex. If you have any further comments or suggestions, feel free to reach out to us by email.
Extremely disappointing experience with…
Extremely disappointing experience with Airwallex.
My account was suddenly terminated without any clear or specific explanation. Despite operating a legitimate business with zero disputes or chargebacks, I was treated as if I had done something wrong, without any transparency or support.
What is even more concerning is that my funds have been withheld for 180 days, again without proper justification. For a financial institution, this lack of communication and accountability is simply unacceptable.
Customer support has been unhelpful and unable to provide any meaningful answers. As a business owner, this kind of situation can seriously impact operations and cash flow.
I strongly advise other businesses to be cautious when relying on Airwallex. A payment provider should support its clients, not put them in difficult situations without explanation.
Very disappointing and stressful experience.
SP NKS
31 March 2026
Unprompted review
Reply from Airwallex
Thank you for sharing your feedback, Spiros. We understand the impact these situations have on business operations and regret the stress this has caused.
As a regulated financial institution, we must ensure all accounts align with our compliance and regulatory requirements. For security and privacy reasons, we are unable to disclose the specific details of our internal reviews.
You can find more details regarding this in your termination notice and our Acceptable Use Policy: https://bit.ly/4s3fQtC
Our support team remains available to assist with any further questions regarding the return of your funds once the holding period is complete.
great customer service team
great customer service team. solved my issue in a timely manner and was really helpful!
30 March 2026
Unprompted review
Reply from Airwallex
Thank you for the fantastic feedback, Stephanie! We’re glad we could get your issue sorted out in a timely manner. Our team is always here to help you scale your business with ease. Thanks for choosing Airwallex!
Stunning growing business - Impressive intent
You guys at Airwallex are the goods. Sure things can get a little tricky, going through a new onboarding experience, but you never ran away. Offering me caring support ‘til the issues were resolved - even with the assistance of AI! Great job. Glad we got there. Would love to contribute to team practice to help iron-out those pesky issues.
27 March 2026
Unprompted review
Reply from Airwallex
Thank you for the wonderful review, Alan! We know onboarding into a new financial system can have its 'tricky' moments, so we are thrilled to hear you felt well-supported by both our people and our technology.
We would love to take you up on your offer to help us improve the experience. If you have specific feedback to share, please feel free to reach out via our in-app Help section or submit a note through our Help Centre: https://bit.ly/3QhFkDs. Our product and support teams review these insights regularly to ensure we keep improving the process for everyone.
We’re glad to have you with us, and we look forward to continuing to provide you with excellent service!
Great local support from the Airwallex…
Great local support from the Airwallex team. The platform has a really effective AI Assistant that helped me self-service through an API problem (operator error). Regardless the human support team was onto my ticket and were ready to assist. Early days but the Banking as a Service platform looks full featured and well documented.
28 March 2026
Unprompted review
Reply from Airwallex
Thank you for the fantastic feedback, Patrick! We’re so glad the AI Assistant could help you navigate that API setup quickly—we designed it to get you moving without the wait, so it’s great to see it in action.
It’s also a pleasure to know our local team was right there and ready to step in the moment you needed them. We’ve put a lot of work into making our Banking as a Service infrastructure and documentation as clear and capable as possible, so hearing that it’s hitting the mark for you is the best feedback we could ask for.
We’re excited to support your growth as you continue to build on the platform!
Banks are zeroes
All documents provided for my completely white-hat ecommerce brand, account opening refused and no reason given. The sooner banks are forced to compete with stables the better
27 March 2026
Unprompted review
Reply from Airwallex
Hi James. We're sorry to hear that your application was declined and that you didn’t receive the clarity you were looking for.
When we assess new applications, we’re required to follow strict internal policies and regulatory obligations, which means there are times we’re not able to support every business, even when all documents are provided. Also, unfortunately our regulatory obligations prohibit us from sharing information regarding our onboarding decisions.
Please feel free to refer to this link for more information on our acceptable use policy: bit.ly/4cQ3vST.
Thank you for your understanding, and we wish you all the best.
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