Airtime | Power Your Mobile Life Reviews 

Excellent service, easy to use & beneficial to customers

Easy to use and very reliable. I've had between £5-£10 off my EE mobile bill nearly every month in the past 9 months I've been using it.
I've even managed to combine it with other cashback rewards from other sites, saving even more money.

UPDATE: The response below is misleading. I provided the exact same image twice - it was not unreadable the second time because it was not unreadable the first time. They even sent the "unreadable" screenshot back to me, proving it was crystal clear. I don't know why they dig their heels in with this 'the customer is always wrong' approach, it's so juvenile.

They have gone from trying to avoid paying out owed bonuses and lying about it at length, to refusing to pay out for qualifying purchases altogether.

Some retailers never track so you have to submit missing transactions that require a screenshot of proof of purchase (you can't send anything else). I sent the screenshot as per usual and they claim it's not clear - it's crystal clear, there's no blur, it contains the full receipt info as usual.

I'm not sure what the point of this company is any more, as they seem determined to drive their users away.

I switched from o2 to sky which this programme doesn’t support so I had to get credit to my card. It worked fine at first but then all declined. I added another card, also declined. Their only solution is via PayPal. I do not have a PayPal account and don’t see why I should set one up. Appalling customer service, no solution, a programme not fit for purpose. All my money I have earned is now stuck. Now what Airtime rewards?? How do I get my money?

Loved Airtime rewards initially - I regularly bought giftcards to use on grocery shopping which counted towards the monthly challenges, getting an additional reward for a certain number of £5 or £10 purchases. But Airtime has changed this and not only have the supermarket rewards been reduced to about 1%, but giftcard purchases no longer count towards monthly spend challenges. So I have stopped doing this.
I have also recently changed mobile provider to Lebara (as O2 were about to hike their tariff by 33% mid contract!) and Airtime does not support this provider in terms of money off mobile bills, and charge a fee to withdraw rewards onto a card. It is also now taking me a long time to ‘earn’ enough to reach the withdrawal threshold.
So while I found Airtime Rewards great initially, I now don’t find it as ‘rewarding’ - am on a tight budget and don’t spend money at most of the retailers listed. The grocery ‘cashback’ was the most valuable reward for me (as it was money I was spending anyway) and represented a real saving on my mobile bill.

Overall this is a good concept and bonus to take some money off your phone bill.
Unfortunately I have had a few instances where cashback was rejected and it is next to impossible to resolve and understand the reason for rejection. This has led to a considerable amount of cashback being missed.

Excellent idea and easy to use. I would just say there's a lot of companies I've never heard of but I do use some of them. It's easy to earn money off your bill and easy to navigate the app. Personally I've had no trouble so far and would highly recommend them.

Brilliant service and offers exclusive and your saving money all the time when buying

Fraud Warning - Having never had any dealings with this company, I was surprised to see two transactions debited from my account totalling £50 on the 30/01. After sending the company an email, I now have a further two charges pending for another £50 on the 02/02.

This is the second time I have had to come and write a review. I have been chasing my December airtime rewards for over a month now. These equate to lost rewards of over twenty pounds. I have now sent twelve plus emails asking for it to be sorted but they keep doing the bare minimum and fobbing me off. I still have no transactions for December and they can see from past transactions my spending pattern. I have sent statements to prove but they don’t want to know. I cannot be the only person who this has happened to?? I will now prepare a report to Martin Lewis!

Absolutely rubbish!

It started off really well but now they charge almost 20% of your airtime rewards when you want to withdraw money and only let you withdraw £10 a month in cash (around £8.50 after their charges)!

Stay away if you can!

Before I changed my network provider from O2 to immobile, everything worked really well. Unfortunately since changing, I cannot get the app to pay my current network supplier the rewards I have built up

Just had message from Airtime - iD mobile is not supported so they will pay reward to my bank MINUS bank fee. For as £10 reward I have to pay £1.30. Seems excessive to me

Passing feedback to your team doesn’t help me. I want to see action about the exhortation of £1.30 to come off the £10 I have earned

Great way to save money and paid without delay

I left a review previously for Airtime exactly 2 years ago and it was interesting reading it back. I gave 5 stars at that time and had accumulated £65 in cashback. Fast forward to today and a couple of things to note.

I use to purchase gift cards for my food shopping from the Supermarkets for which the cashback use to be at 4%, but for a very long time now, this dropped to only 1% so I stopped using Airtime as other companies like TopCashback's rate is much better. Plus hardly any of the retailers listed on Airtime are who I use.

However during the sales I recently spent a bit at a dept store on a few separate purchases and these logged with something like a 90 day wait time. I have since returned a couple of items, and immediately the return logged in Airtime and put my account into a minus amount. Why are you debiting my account, when I haven't even received the credit yet? Surely if I have to wait 90 days for the cashback, then once that's received, only then you should debit it, because now, if I did shop elsewhere, I will not benefit until this debit amount is all cleared. This process needs looking at. Shouldn't take out what hasn't been put in yet. I won't be using for the foreseeable future!

My transactions used to track really quickly now since the New Year they are taking ages, so a bit disappointed. Also when trying to report a transaction the from to fill in does not appear anymore on the app. So why is that ?

I got Airtime through my O2 contract. Works really well. VeEry easy to add cards to it so you earn cashback on spending (automatically) and can get money off your phone bill. It's like free money and the app is very easy to use.

I contacted Airtime support all the way back on November 16th 2025 and I am still waiting for a response and for the assistance I was seeking.

I submitted a Contact Form request in the Help section of their app but have had no answer after what has now been well over 2 months.

In my experience at least, Airtime performs unreliably. Both in the tracking functionality of purchases and also it seems in how their customer communications are attended to.

A 2+ month (and ongoing) waiting time for an email response is an unreasonable wait time and is far in excess of what one should expect and accept.

I would have previously given a 5 star review for Airtime Rewards, but the recent changes to the programme has left me an unhappy ‘customer’.

It should be easy. You spend money with a retailer and get cashback. No doubt Airtime are receiving a cut too, but ultimately we are getting something back.

I have also signed up to provide my financial data through their UP programme for an extra financial boost. Data has a worth in the world as we all know and this is again going to benefit Airtime if we supply this important information.

I cannot use my earnings toward my phone bill as there are only a small number of networks given as a payout option out of the many available in the UK.

So the next choice would be to take the ‘Pay into my bank account’ route. This now is only available in £10 increments and has a £1.30 (13%) charge for each £10 withdrawal. This is annoying when I know that Airtime have already likely profited from directing sales to retailers and from the use of my data.

I was also under the impression that, in the UK, companies are generally prohibited from charging extra fees for payments made by standard bank transfer (Faster Payments) or debit/credit cards, under the Consumer Rights (Payment Surcharges) Regulations 2012.

It looks to me like Airtime join the long list of businesses damaging their reputation, citing ‘exciting changes’ to their rules and more transparency, while obviously making the changes for the benefit of nobody but themselves.

These days, people are not as slow to question when they feel they’re being taken advantage of.

Great way to get money back to use on your airtime bill. Plenty of stores to use