When I joined Airtime rewards, many years ago, I purchased gift cards. If I purchased so many per month then I would accumulate a bonus. Now gift cards do not count towards that bonus, which is very... See more
Company replied
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Review summary
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I use Hotels twice a month however this week am unable to use Hotels.com (or other hotel sites) offer? The blue get offer bar is obstructed, is there a glitch, have I done something wrong, or is the... See more
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This a great way to save money on your mobile bill by being rewarded for everyday purchases. One thing to bare in mind is how quickly you rack up reward points is dependant on how often you make purch... See more
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A good idea but Scotland seems to be lacking in local retailers that give rewards. Also I notice that retailers disappear regularly especially ones I use often. Gift vouchers also aren’t consistent f... See more
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Company details
Written by the company
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Contact info
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, United Kingdom
- support@airtime.co.uk
- airtimerewards.co.uk
3.5
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Not for me
I very rarely use the advertised outlets. Those that I have used no longer belong to the scheme. It takes years to get to the required £10 minimum reward to redeem.
I’m not keen on connecting my bank account to join their other scheme.
I wouldn’t have signed up had I known how limited the cash back was.
11 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Diane, thanks for your feedback, we’re really sorry to hear about your experience. We understand how frustrating it can be when retailers you’ve used are no longer part of the scheme, and when it feels like rewards take a while to build up. Our offers change from time to time as retailers join and leave, but we’re always working to bring in a wider range of retailers to give you more choice and better earning opportunities.
We also appreciate your concerns about linking your bank account, it’s always optional, and we aim to be transparent about how it works so you can decide what feels right for you.
Your feedback is really valuable, and we’ll be sure to pass it on to the team as we continue improving the app.
Little benefit, poor responses.
Does not pay enough to make it worthwhile, and you can only withdraw minimum £10 at a time. It takes me 18 months to rack up that much trough normal spending so the whole thing is almost pointless. I think it is a poor deal considering the financial benefit the company is likely to be getting from having access to my transaction data. I tried to close my account and have my data deleted for these reasons but I’m now on the second time of asking and they have completely ignored me.
11 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Andrew, thank you for taking the time to provide your feedback and we're sorry to hear you have not enjoyed your experience.
We appreciate you providing some details for us to look into this. We found we have only received one email from you regarding your request, that was recently. However, I can confirm your request has been actioned and you will have received a confirmation of this from our team.
Airtime is very unreliable!!
Very disappointed with Airtime & how unreliable it is!!
Recently made 3 transactions through the link, as advised & no sign of them on the app at all!
Also, a £2 bonus, which there is no sign of either!!
Rakuten is far more reliable & will choose them from now, instead of Airtime!
Update: Still waiting for April's transactions & bonus to appear on Airtime!!
1 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Lara, thank you for your review. We're very sorry to hear about this. We have requested some account details through Trust Pilot, as soon as we have these, we can look into your missed transactions and ensure you receive all eligible rewards.
Shocking Fraud Handling – No Protection, No Support
was scammed today for £200 through the Bits app, with the transaction going to Airtime Rewards Ltd. I did not authorise this payment at any point.
What is most concerning is that I actually spotted the transaction while it was still pending and blocked it immediately within the app, yet the payment was still processed and the money was taken anyway. This raises serious concerns about how secure this platform really is and whether user controls actually work.
I have absolutely no idea how this scam was carried out. I did not knowingly approve anything, and I have received no goods or services in return. This makes it clear that this was an unauthorised and fraudulent transaction.
Under the Payment Services Regulations 2017 UK, customers are entitled to an immediate refund for unauthorised transactions, provided they have not acted fraudulently or negligently. I acted quickly, responsibly, and took steps to stop the payment , yet it still went through.
What makes this even worse is the complete lack of customer support. Neither Bits nor Airtime Rewards provide a direct contact number. You are forced to rely on email support, which can take days or even weeks to get a response. That is completely unacceptable when dealing with fraud, where time is critical.
This experience has been extremely stressful and has also pushed my credit utilisation to 100%, which will now negatively impact my credit score.
Overall, this situation highlights:
1. Poor fraud prevention systems
2. Ineffective transaction blocking controls
3. Lack of urgent customer support
4. Failure to meet basic expectations
under Financial Conduct Authority (FCA) principles
I would strongly advise others to be cautious when using these services. Until this is resolved properly, I have no confidence in either company’s ability to protect its customers.
9 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Danny, thank you for your feedback. So sorry to hear what has happened. Unfortunately, we're unable to locate any contact or details from the information provided here. However, we have reached out via Trust Pilot to get some details. As soon as we have these, we'll look into this immediately.
Okay, could be better
Been using Airtime for about two years now. When I first joined I earned quite a lot of cashback but this has slowed down with cutback after cutback and removal of retailers. Very frustrating some cashback takes 3 months to clear. However, it does feel nice when you're able to cash out and you see your mobile phone bill slashed. And nice to know you are talking to humans than bots/AI!
8 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! Thanks so much for sticking with Airtime Rewards for the past two years, we really appreciate your loyalty and honest feedback. We completely understand your frustration around the changes to offer rates and retailer availability, as well as the time it can take for some rewards to clear. These factors can vary depending on our retail partners, but we know it can be disappointing when things aren’t as quick or rewarding as they once were. It’s great to hear that cashing out still feels worthwhile and that saving on your mobile bill makes a difference, that’s exactly what we aim for. And we’re especially glad you’ve had a positive experience with our support team, we pride ourselves on keeping things human 😊
We’ll be sure to pass your feedback on, as we’re always looking for ways to improve the experience for our members. Thanks again for sharing your thoughts!
Great discounts and savings
Great discounts and savings. Customer service is very responsive and answers the questions raised. Staffed by humans not robots.
2 January 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Stuart! Thank you so much for your kind words! We’re really pleased to hear that you’re enjoying earning rewards with us, and that our member experience team has been helpful and responsive.
Providing real, human support is something we truly value, so it means a lot that you noticed. We really appreciate your support 😊
Time consuming and inaccurate
I have to keep a list of retailers used as every month as there are lots missing - particularly Ebay. Bonuses get missed, but I think this is because so many retailers don’t get registered automatically and then I do a ‘missed transaction’ and when it does get tracked it is registered as a bonus and not just a purchase and so it doesn’t get registered for the monthly bonus. If it wasn’t that it keeps my EE mobile bill reduced I wouldn’t bother with the system as it is very time consuming chasing and checking if transactions have been registered
3 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Sally, thanks for taking the time to share your feedback, we’re really sorry to hear about your experience.
We understand how frustrating it is to have to keep track of transactions and chase missing ones, especially when things like bonuses don’t apply as expected. Retailer tracking (including with retailers like eBay) can sometimes vary depending on how the purchase is made, but we appreciate that this doesn’t make it any less time consuming for you.
If you haven’t already, please get in touch with us directly so we can take a closer look at your account and help where we can, we’d really like to improve this experience for you.
Airtime
An easy and free way to make money on o produces . The points soon make up pounds.
4 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Irene, thank you so much for your feedback! We’re really glad you’re enjoying an easy, free way to earn, those points really do add up to pounds 😊 If there’s ever anything we can help with, feel free to get in touch!
Easy way to accumulate points on phone bill…
Easy way to accumulate points that can be converted into money towards your monthly payment on mobile phone.
3 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Margaret! Thanks for your review! Great to hear you’re finding it an easy way to build up points and put them towards your mobile bill 😊 Let us know if there is anything at all we can help with.
Very useful tool
Very useful tool. Only small amounts each time, but it adds up! Quite time consuming to maximise the various benefits.
3 April 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey John, thanks for your feedback! We’re glad you’re finding it useful and seeing those small amounts add up 😊 We appreciate your point about it taking a bit of time to maximise all the benefits, and we’re always looking at ways to make that easier.
Better than nothing
Takes a long time for purchases to reach reward stage. I only use a few retailers eg Boots Argos, Grape Tree as most retailers are " high end ". Sometimes when a retailer is highlighted I get the message that there is no branch in my area even though there is a shop nearby.
31 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Sylvia, thanks for sharing your feedback with us, we really appreciate you taking the time to highlight your experience.
We understand that the time it takes for rewards to become available can feel quite long, and we can see how that might be frustrating. We also appreciate your comments about retailer variety, it’s helpful to know which brands you regularly use and where you’d like to see more options.
Regarding the message about no nearby branches, we’re sorry for any confusion this may have caused. This can sometimes vary depending on how offers are set up, but we’ll be sure to pass this on for review.
Thanks again for your honest feedback, it’s really valuable in helping us improve the experience.
The amount of time I've wasted
The amount of time I've wasted, contacting airtime, to bring us everyday retailers that we can earn from, rather than those that we rarely use, or have heard of.
Also, having to wait 90 days, in most cases, for the airtime bonus, is ridiculous.
As usual though, you grt palmed off with excuses.
P.s. I recently sent over £350 in one transaction and now haven't wait 90 days to claim £7.37...
31 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! Thanks for taking the time to share your feedback, we’re really sorry to hear how frustrating this has been for you.
We understand your concerns around the retailers available and the time it takes for rewards to become available. To provide some clarity, reward values, retailer offers, and pending periods are all set by the retailers themselves, and we’re only able to pass on what is made available to us. That said, we know this doesn’t always align with expectations, especially when it comes to how long rewards can take to clear.
We do genuinely value feedback like yours, particularly around the types of retailers you’d like to see on the platform, and this is something we continue to review as we work with our partners.
We appreciate you sticking with us and sharing your experience, it helps us continue to improve.
It's OK
It's OK. I fond it doesn't calculate all the shopping. have several times bought items and not added to account.
30 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Mary, thank you for your review, very sorry to hear of the missed transactions on your account. If you could please contact the team, we can look into this further and ensure you receive your eligible rewards.
Honestly
Honestly, I’m really disappointed.
When I first started with this company, I was able to withdraw £30 a month with no fees, which felt fair and straightforward. However, I’ve now discovered that withdrawals have been reduced to just £10 per monthand on top of that, there are fees. That’s honestly ridiculous.
With such a low limit, it now takes several months just to withdraw my own money. It feels like my funds are being unnecessarily held, and I have no idea who thought introducing this change was a good idea.
What makes this even more frustrating is that I’ve been a loyal customer. I’ve recommended this platform to several people, and to now be treated like this is really disappointing.
At this point, I’d like to withdraw all of my money and remove the app entirely- if that’s even possible.
Overall, this experience has been very poor, and unfortunately, I have to give it one star.
Customers who earned their cash way before these rules were introduced of fees should have been given an opportunity to withdraw without being penalised - and I would love a follow up to be able to do this.
30 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! Thank you for taking the time to share your feedback, we’re really sorry to hear how disappointed and frustrated you’re feeling.
We completely understand how important it is to have clear, fair, and accessible withdrawal options, especially as a long-standing and supportive customer who has recommended us to others. Your experience and loyalty genuinely mean a lot, so it’s tough to hear that this has left you feeling let down.
We appreciate you highlighting your concerns around withdrawal limits, fees, and the overall process. Please be assured that your feedback has been heard and will be shared with the relevant team as we continue to work on making improvements across the platform.
Okay company
Good company who reward you when you make some purchases. The money they give you however is not a lot and you have to wait around a month for it to hit your wallet then you have to wait another few days before you receive it into your bank. Easy to sign up too
30 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Joshua, thanks you for your review! We’re really glad to hear you found Airtime easy to sign up for and that you’re enjoying earning rewards from your everyday purchases, that’s exactly what we aim for 😊
We also appreciate your feedback about the reward amounts and timing. We’re always working behind the scenes to improve both the value of offers and how quickly rewards are processed, so it’s great to hear your perspective on this.
Thanks again for sharing your experience, and we hope you continue to enjoy earning.
Great way to make savings!
Airtime has been great for me so far. I have managed to make enough money through my normal shopping routines to get a few top-ups for my phone. Based on my experience, I would definitely recommend.
29 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Mark, thank you so much for your fantastic review! We’re absolutely thrilled to hear how well Airtime has been working for you.
It’s great to know you’ve been able to turn your everyday shopping into real savings on your phone bill, that’s exactly what we love to see!
Your recommendation means a lot to us, and we’re so glad you’re enjoying the experience. Here’s to many more top-ups from your regular spending! 🚀
Iv been using the app for a while
Iv been using the app for a while. And whilst a lot of the retailers are not of interest to me there's definitely enough to make it worthwhile. And the new enhancement to reduce how much I need before withdrawing to my phone account is definitely an improvement. Just wish some retailers didn't have such long delays on funds clearing. But overall I'm happy with it.
28 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Richard, thank you for taking the time to share your feedback!
We’re really pleased to hear that you’re finding value in the app and that the recent enhancement to lower the withdrawal threshold has made a positive difference for you. It’s great to know it’s helping make your rewards more accessible.
We appreciate your comments about retailer choice and pending times too. We understand that waiting for funds to clear can be frustrating, and we’re always working closely with our partners to improve this experience wherever possible.
Thanks again for your support, and we’re glad to hear you’re enjoying using the app overall!
Reply from Airtime | Power Your Mobile Life
Hey Alison, thank you so much for your positive review! Delighted to hear you've found the app easy to use. If there is anything at all we can help with, please let us know 😊
Poor customer service
This is my third review of this company in less than six months. Unfortunately, after all this time, the issues I raised still have not been resolved.
I initially contacted customer support when a new “withdrawal fee” was introduced without warning. This meant that I (along with many other members) would have to pay a fee to withdraw money that had already been earned before the fee was introduced. Customers should have been given prior notice to allow time to withdraw funds without being penalised.
After multiple back-and-forth emails with Airtime Rewards, they eventually agreed to pay out the money I had earned without charging the fee. I provided my bank details so this could be processed by their finance team. However, one month later, I am still no closer to receiving the funds.
If you had asked me this time last year, I would have recommended Airtime Rewards to anyone. It was easy to use, had reasonable terms and conditions, and was a great way to save a small amount here and there. However, my experience over the past few months has completely changed my view. It has been nothing but trouble, and the way new terms and conditions were introduced leaves a very bitter impression.
There are other cashback services offering better value and a smoother experience, which I would recommend instead.
25 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Zoe, thank you for taking the time to provide your feedback. We're very sorry to hear of the poor experience you have encountered. We've requested some details through Trust Pilot, as soon as we have those we'll ensure this issue is resolved immediately.
Such a good way of saving money on your…
Such a good way of saving money on your phone bills
24 March 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! Thank you so much for your 5* review! We're delighted to hear you're enjoying using the app and reducing your mobile bill. Please contact us if there is anything we can help with 😊
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