Ground transfers were very professional . They arrived on time and were there to pick us on are return. The driver was vey smart and helpful. The car was very comfortable and also spotless inside and... See more
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Easy to book, communication great both by email and WhatsApp. Driver was very professional and friendly. Vehicle was perfect for our family. Would definitely recommend. Thank you
We used your service to travel to the airport and it was wonderful. Our driver was a courteous, safe, and friendly . The vehicle was comfortable and clean. We will continue to use your service as our... See more
Company replied
Ground Transfers made our pick-up easy and stress-free, especially since we had an unexpected flight diversion/delay which caused a last minute change in our pick-up day/time. They worked with us to... See more
Company replied
Company details
Written by the company
Ground Transfers is an unsurpassed chauffeur-driving experience, with the unique reach and scale to deliver world-class travel, capable of meeting the most demanding individual or business requirements in crucial time and place. With an extensive, fully executive fleet, you will be able to pre-book us up to even one year in advance or get in touch on the day; we deliver local taxi services, airport transfers, business and corporate travel, we know that being on time is not negotiable, so you can count on us to get you to the destination safe, relaxed and with time to spare. Quote or book with us now your next ground transfer; our agents are always treat the customer with respect and in a professional manner, the chauffeurs are trained and uniformed, ready to go above and beyond for our customers. We Are OPEN 24 Hours!
Contact info
Arena Business Centre, Langstone Gate, 1 Solent Road, PO9 1TR, Havant, United Kingdom
- +442393552932
- office@groundtransfers.co.uk
- airportexpert.co.uk
5.0
Excellent
344 reviews
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Excellent service for my Airport Trip
My first time with this company and I couldn’t feel more delighted with the service I received.
Both Alex and Aurel were punctual, very helpful and polite and friendly drivers.
I would certainly recommend Ground Transfers.
29 September 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
us at the…
Very helpful driver who met us at the agreed pick up point. A smooth drive to the airport in the immaculately maintained car. Highly recommend ground transfers for a stress free trip to the airport.
25 September 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Seating configuration
I have been in a similar vehicle where the middle row of seats was rearward facing and this was far more sociable for the group. This would have deserved 5 stars.
17 September 2024
Reply from Ground Transfers
Good morning, Mr. McGennity.
We appreciate your feedback regarding the seating configuration in our vehicle and understand your concerns, while we are disappointed to see your rating affects our overall score.
We provided a Mercedes V-Class, which arrived on time for your 40-minute journey.
The seating arrangement is designed to comply with local council regulations. While we regret that this did not meet your expectations, we must prioritise adherence to the law in these matters. If you encountered other taxi vehicles with different seating arrangements, please note that they may not have been compliant with local authority regulations and could have operated at their own risk.
While we understand our customers needs, we must follow the law and not put our drivers and company at risk. Thank you for taking the time to share your thoughts with us.
A wonderful experience
Alex was wonderful about keeping us informed as to where to meet him. He was entertaining and knowledgeable about our destination and gave us some recommendations about sites of which we were previously unaware. A great experience overall!
11 September 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Perfect transfers for our wedding day
Perfect transfers for our wedding day, the woman that drove us was amazingly nice!
21 September 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again on board.
Fantastic service
12 September 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again on board.
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
We booked a return trip to Stevenage…
We booked a return trip to Stevenage yesterday for a family funeral both of our drivers Peter and Vasy were very professional and very friendly and very helpful
9 August 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
No issues and polite driver
26 July 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Perfect service
Perfect service. On time pick up, immaculate vehicle and our driver Pete was super professional! Will definitely use again when heading back to the UK. Thank you for making the transfer so easy from booking to airport.
31 July 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
On time and very comfortable
On time and very comfortable, driver very helpful and great driver.
26 July 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Fantastic communication from start to…
Fantastic communication from start to finish so no stress . Friendly driver and comfortable car . Would definitely recommend
5 July 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
A very efficient service
A very efficient service, good communication, timely service, comfortable car and very professional driver. Nothing not to like.
3 July 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
A Five Star Plus ExperienceHelpful information
Helpful information
Comfortable car
Expert driver
Office phone calls very helpful
6 June 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again.
Charged for parking on top of $216.00
Charged for parking on top of $216.00. Not satisfactory
17 June 2024
Reply from Ground Transfers
Hello, we were disappointed to see that you rated us poorly for an issue that should have been directed towards your travel agent who booked this taxi service for you.
Your booking was made through a travel agent called Jayride, to whom you paid £200. We charged £118 for your journey from LHR to Portsmouth. The instructions to enter the terminal at your landing time and to apply an additional charge for parking if it exceeded the allowed time were provided by your travel agent. Typically, we enter the terminal 30 minutes after landing to give customers time to collect their luggage and to prevent any extra charges. However, your travel agent insisted that we enter the terminal as per your landing time. We adhered to their instructions and seems we are the one penalised,
So, this unfavourable review should be directed towards your travel agent, Ground Transfers simply followed their directives.
Great company and experience as always
Great company, great experience as always, we have used them many times and will continue to do so! 5 stars from us!
10 June 2024
Reply from Ground Transfers
Thank you for your feedback, we are looking forward to seeing you again soon.
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