Ground Transfers Reviews 329

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's friendly and efficient service, highlighting the speed and clarity of communication via email and WhatsApp. People appreciate being kept informed throughout the transfer process, with timely updates about drivers and vehicle details, which provides peace of mind. Consumers frequently mention the punctuality and professionalism of the drivers, describing them as courteous, helpful, and safe. Reviewers also value the comfort and cleanliness of the cars, noting that the drivers are considerate and make the journey stress-free. Many customers express their intention to use the service again, recommending it for reliable and comfortable airport transfers.

Based on these reviews

Rated 5 out of 5 stars

We booked the transfer from Australia. The process was very friendly and efficient with speedy responses via email and WhatsApp. The information sent was clear and concise making it easy to understa... See more

Company replied

Rated 5 out of 5 stars

Excellent comms using email and wattsapp. Competitive price. Prompt pickup. Good drivers in nice cars. Estate car as advertised with enough space for all our luggage. Would definitely use again.

Company replied

Rated 5 out of 5 stars

Our driver Aurel was great! Punctual, friendly, helpful and a great driver! Also the person that answered my panicked telephone call the day before to double check my 4:30am pick up was still going t... See more

Company replied

Rated 5 out of 5 stars

On both the outbound and inbound transfers to/from Heathrow airport we were kept informed at all times.Both the drivers Marios on the outbound and Constantine on the inboond were pleasant,informative,... See more

Company replied


Company details

  1. Taxi Service
  2. Limousine Service
  3. Transportation Service

Written by the company

Ground Transfers is an unsurpassed chauffeur-driving experience, with the unique reach and scale to deliver world-class travel, capable of meeting the most demanding individual or business requirements in crucial time and place. With an extensive, fully executive fleet, you will be able to pre-book us up to even one year in advance or get in touch on the day; we deliver local taxi services, airport transfers, business and corporate travel, we know that being on time is not negotiable, so you can count on us to get you to the destination safe, relaxed and with time to spare. Quote or book with us now your next ground transfer; our agents are always treat the customer with respect and in a professional manner, the chauffeurs are trained and uniformed, ready to go above and beyond for our customers. We Are OPEN 24 Hours!


Contact info

4.9

Excellent

TrustScore 5 out of 5

329 reviews

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Rated 5 out of 5 stars

Very reliable

Very reliable, courteous drivers, and safe

3 April 2026
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

I had a last minute booking for a taxi…

I had a last minute booking for a taxi to Heathrow and back. Ground Transfers had me all sorted in 30 minutes of receiving my email. Both drivers were really friendly and professional. The flight was delayed 3 hours on the way back, Ground Transfers were tracking everything and the driver was waiting for me with a smile on his face. After all the delays and an 11 hour trip from India, this was really welcome.

12 March 2026
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was great. Such a positive experience. Communication was excellent, drivers early and friendly yet professional.
Will definitely be using these guys again for upcoming trips

23 February 2026
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Very good communication

Very good communication, giving driver's name and number on the day preceding
Car turned up on time on each occasion
Drivers polite, helped with luggage

28 February 2026
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

On bExcellent service and communication. oth the outbound and inbound…

On both the outbound and inbound transfers to/from Heathrow airport we were kept informed at all times.Both the drivers Marios on the outbound and Constantine on the inboond were pleasant,informative,helpful and efficient. I have used this company previously and have no hesitation in recommending them .Very pleased with the service and communication.

15 January 2026
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Great comms using multiple channels

Great comms using multiple channels. Both drivers were professional, friendly and I felt safe throughout

27 November 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Trusted company

You are made aware the day before of who will be picking you up, which gives great peace of mind. The drivers are always courteous and on time and I wouldn’t choose anyone else for airport transfers.

21 November 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Crystina was a great driver

Crystina was a great driver.
Not just great driving, great car and great conversation
Thank you!

28 October 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Excellent service

Excellent service, perfect timekeeping, we were kept updated by txt and email. Driver was careful and considerate and an excellent driver. Very happy.

20 October 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

GT, a great way to start your holiday.

We always use GT for the commencment of our holidays. They are professional and have never let us down. Always a comfortable transfer, it makes for a stress free start to the vacation. Highly recommend them to anyone

6 October 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

On time

Courteous, helpful and on time

1 October 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Nick

Aurel drove us to the airport at 4:30 in the morning friendly, helpful and a safe, stress-free drive. Then George was waiting when arrived back in the country to collect us and take us home, again safe, stress-free drive. Key point for me was that they both took our heavy cases which I can no longer manage!

21 September 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Excellent service

Excellent service. The driver was on time. Helpful and very polite. We would use him again. Top job

13 September 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

Rated 5 out of 5 stars

Excellent Service

Excellent service, I booked for family traveling back from an event.
There was great communication throughout with regular emails to let us know who the drivers were, vehicle registration numbers etc and when they arrived and dropped off.
I will be using this service again when I need a reliable service.

7 September 2025
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Reply from Ground Transfers

Thank you for your feedback, we are looking forward to seeing you again.

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