AirfareNetwork.com Reviews 

147
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I would 100% avoid this company. It is a scam company and they cancelled your flight reservation with no email correspondence. Spoke to their agent and they try to charge you double your initial booki... See more

Rated 4 out of 5 stars

I apparently made a major error with my initial booking through Airfare. I contacted them via email and received a quick email response. By the following day I was panicking so I called their customer... See more

Rated 1 out of 5 stars

Awful experience. They don’t tell you about the hidden fees when you book. And then try and negotiate different prices for luggage and connection flights over the phone. They refuse to cancel booking... See more

Rated 5 out of 5 stars

I would like to thank Airfarenetwork and especially Samuel - the ticketing agent from QTeam who really worked hard day and night to change my ticket from Saudia to Emirates in the times of sudden canc... See more

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2.7

Poor

TrustScore 2.5 out of 5

147 reviews

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2.7

All reviews

(147)

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Rated 1 out of 5 stars

After booking, called and tried to double my fare. Scam. Avoid.

I booked a £300 flight to New York and the process seemed fine, I got a confirmation email and was able to check it with American Airlines.

However, after booking the flight, they called up and asked me to pay an extra £380 because it was 'required' that I paid for another luggage with my booking.

They cancelled the booking and didn't charge me, but calling and asking for double my original airfare for 'baggage' seemed highly suspicious.

I would highly recommend booking with someone else.

14 September 2018
Unprompted review
Rated 5 out of 5 stars

Samuel was really helpful in…

Samuel was really helpful in rescheduling my travel after my previous airline cancelled all their flights due to diplomatic reasons. I got new tickets for the same date in a different airline and Samuel's team was really helpful during the entire process.

28 August 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

AirfareNetwork representative Samuel was very responsive to the issues we faced due to the disruption in Saudi Air flights. He called back and e-mailed us promptly, keeping us up to date on the progress of our reservation. He dealt with the matter quickly with minimal effort from our end. Fantastic customer service!

27 August 2018
Unprompted review
Rated 4 out of 5 stars

Easy and simple

I booked my tickets through air fare and somehow my tickets for cancelled due to Canada Saudia relationship but this team(Samuel) went above and beyond and offered me another flight. On the top,they were continuously updating me with the booking status
Cheers

21 August 2018
Unprompted review
Rated 5 out of 5 stars

YES definitely

YES definitely . 5 star***** I want to recommend this company to everyone. This company's team is doing excellent job in regards to customer care an satisfaction. Due to the issues btwn Saudi and Canada all the flights were suspended but the airfare network company did all their best effort to provide an alternate tickets to their passengers. All the team is very good especlly their supervisor Samuel who stepped forward and helped us on priority basis. I would like to convey my thanks to Samuel and his team for putting extra efforts to help their customers. We will always be booking flights from this website now onwards.

20 August 2018
Unprompted review
Rated 5 out of 5 stars

Thank you so much Samuel and Kim

Thank you so much Samuel and Kim - For changing my ticket from Saudia to Emirates in the times of sudden cancellation of flights by saudia from Toronto. Thank you guys. You made my plans stay as they were. I really appreciate that. Big help. I will definitely recommend my friends.

20 August 2018
Unprompted review
Rated 5 out of 5 stars

Great Experience!!

Great Experience!!

Samuel was very helpful and went through a lot of trouble to get my flight moved from Saudi to Emirates due to the sudden cancellations. He had great customer service and very easy to reach/communicate with when I had questions. I am very thankful and would highly recommend!!

20 August 2018
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

I am an International student and I was going back home after 1.5 years but my flight was cancelled from Canada and the only option I was getting a refund, but AirfareNetwork team fought with airlines for flight transfer and finally, they transferred me to Emirates. Their team was very supportive and very fast. Especially Samuel and Kim.

Thanks alot

20 August 2018
Unprompted review
Rated 5 out of 5 stars

I would like to thank Airfarenetwork…

I would like to thank Airfarenetwork and especially Samuel - the ticketing agent from QTeam who really worked hard day and night to change my ticket from Saudia to Emirates in the times of sudden cancellation of flights by saudia from Toronto. I would definitely opt to book my tickets in future from your website Airfarenetwork. Thank you guys. You made my plans stay as they were.

20 August 2018
Unprompted review
Rated 5 out of 5 stars

Samuel has been a great help for us

Samuel has been a great help for us. He showed the skills of good customer service. We were in such a difficult situation and went beyond his call of duty to solve our problem. Samuel should be and example for others to follow.
Our special thank go out to him for all he has done for us. Thank you Samuel
Tariq khan

13 August 2018
Unprompted review
Rated 1 out of 5 stars

They charge too much for cancellation

They charge too much for cancellation, i paid $1300 for a ticket and when i cancelled it they took $615 for cancellation and returned only $685. It is a total ripoff.
When i aksed they said it is taxes and 315 cancellation charge. That is a total waste of money.. i would never suggest anyone or travel with airfarenetwork ever. Its really garbage.

15 April 2018
Unprompted review
Rated 4 out of 5 stars

Good Customer Service from AFN

I want to thank Samuel for taking on my case to have my trip schedule changed when the airline company canceled my flight. I definitely felt he was making it a my needs a priority and having him on my side to have the airline grant my request. I appreciate the effort.

7 March 2018
Unprompted review
Rated 3 out of 5 stars

TOO MANY CONFUSING EMAILS AND MY PURCHASE (CHECKED BAGGAGE) WAS CHANGED IN THE PROCESS.

I CHOSE A SERIES OF FLIGHTS BECAUSE ONE CHECKED BAG WAS INCLUDED IN THE AIRFARE. I GOT MY FIRST ELECTRONIC TICKET. ALL GOOD. I ENDED UP GETTING THREE ELECTRONIC VERSIONS OF MY TICKET - AND THE FINAL ONE SHOWED NO CHECKED BAGS INCLUDED. THE DISCREPANCY WAS CORRECTED BUT IF I HAD NOT NOTICED THE CHANGE IN WORDING FROM ONE VERSION TO ANOTHER, I WOULD HAVE FOUND MYSELF PAYING FOR CHECKED BAGS AT THE AIRPORTS. WATCH THE DETAILS!!!!!

2 February 2017
Unprompted review

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