Air Dolomiti Reviews 

Nice staff but unreliable, in particular flights in/out Frankfurt often delayed and cancelled on short notice, even 2 cancellations in a row not unusual. Poor help/information. Very frustrating recently!!

Air Dolomites has given a great service for my children and grandchildren and me because our flight to Frankfurt was delayed. We know that we couldn’t get our baggage with us because of the delay. We were going on a Cruise without clothes so the captain and his crew held the plane back until the baggage was onboard. We waited 1/2 hour. Thank for helping us 🙏.

A cancelled flight meant that I missed my connection. It took 22 hours to get home to the UK from Italy and cost me over £100 in out-of-pocket expenses for unexpected travel costs. It has now been 6 weeks and I haven't received a response to my claim for a refund. I would never fly with this airline again.

Air Dolomiti is the worst airline company we’ve ever experienced. Please avoid Air Dolomiti or Lufthansa or Condor at all costs.
We booked five round tickets thru Condor. Our departure flight DE2093 left San Francisco on June 2nd 2023 and arrived at Frankfurt on Jun 3rd. Then our connecting flight Air Dolomiti EN8860 was supposed to get us to Florence at 22:40 on Jun 3rd.
We got an email at 2AM from Lufthansa on Jun 2nd, the same day we were leaving SF. It told us that our connecting flight to Florence was canceled, without giving any explanation. Later we found out that being late or being cancelled is quite common for Air Dolomiti. Just google it. Lufthansa booked us a flight to Florence THREE days later, at which day we had booked an early morning tour at Colosseum in Rome. Condor’s customer service told us they couldn’t do anything for us and just hang up on us. Lufthansa couldn’t provide any other solutions. We had prepaid for our hotels and tours before our trip. After searched for all flights and train schedules, we ended up driving 10 to 12 hours the whole night of Jun 3rd in pouring rain from Frankfurt to Florence with five people, including one 80 years old woman. Not mention we ended up paying USD1333.20 for this overnight car rental, including almost USD500 for dropping off the rental car in another country. And not mention that we completely missed our already-paid first night hotel at Florence on Jun 3rd, 2023.
We filed refund request both thru Condor and thru Air Dolomiti on Jul 3rd, 2023 when we were back from Italy. Despite of EU 261 Law, we were going in circles. Condor rejected us and pointed to the operating airline. We filed refund request online to Air Dolomiti on Jul 3rd. Haven't heard anything since. Submitted a review on Travel Advisor and got a general reply that ask us to wait patiently. We've sent reminder email to customer service and got back same email that ask us to wait patiently. They use whatever way to avoid EU261 compensation.

Really helpful airline, responded and refunded in less than 24 hours. I unfortunately had to cancel a flight due to my mum suddenly passing away. Have flown a few times and never any issues. A few delays but not the Airlines fault.

Worst airline experience in the past 20 years. Flight was canceled two times, worst communication, they do not want to pay the compensation and I have to involve a lawyer - again! Super annoying that they violate EU law! Incompetent, ignorant, and flights are 3x more expensive than other airlines! I rather walk next time!

Air Dolomiti cancelled my flight from Turin to Munich. No phone call - just a text as I arrived at the airport to say it had been cancelled. I had already checked out of the hotel so I had to wait at check in for a full day as I had my suitcases. Tried to claim compensation for the additional cost of food and taxi's but the company make it impossible to complete the form as it won't accept answers but doesn't give a drop down box therefore you can't submit the form. Shocking company - would not fly with them again.

The flight EN8701 from Dresden to Frankfurt on 02/08/2023 had a delay of 3 hours and I lost my connection flight to Madrid and had to spend the night in Frankfurt.

The page for compensation claims is out of order; It is impossible to fill in my personal dates. No serious company. Won't fly with it again.

Cancelled flight, no refund

I made a travel with 2 flight by Lufthansa group, the last one was on an Air Dolomiti ariplane.
During these trips my baggage was damaged.
At the arrival, I went at the baggage assistance office at the airport and I noticed the damage.
they gave to me the references of Air dolomiti. I phone to the assistance center of air dolomiti. and they explain me the procedure.
Very kind and clear
In one week (really!) I received a new brand baggage, also better than mine.
very simple procedure, very nice assistants, and very good service.
Good!!!