Airbnb Reviews 818

I am a host in Italy, renting out a house.

For almost 3 months I have not recieved payouts from Airbnb.

In January they all of a sudden claimed that there was a problem with my payout method. Same payout method had been working flawlessly for 2 years by then, until all of a sudden it stopped working.

My bank has insured me, that there are no problems with any of my accounts, and they are working fine. I have no trouble receiving payouts from others neither.

All the same, Airbnb have failed to pay out what I'm due since january. In the proces they have repeated claims that there are problems with my payout methods, e.g. my bank accounts, only to state that there is not, and then back to claiming that there is.

They have repeated the same failed proces over and over again, It's moronic.

I have asked to be put in touch with senior management over and over again, which is being rejected or ignored.

I have a sense that my dialogue is with an AI-agent with limited capacity for solving the problem, hence going around in the same failed circle again and again.

Let this be a warning to all who are thinking of renting out via Airbnb.

And please leave a comment if you have similar experinces as a host with tham. Thanks!

I bought Airbnb gift vouchers via Amazon. a matter of an hour later I realised I was scammed. My efforts to cancel the transaction have failed with Airbnb & Amazon both passing responsibility to the other. The Gift vouchers via email are just a tool for scammers

All their policies favour guests. They do what they can to protect the guests and make you only make a loss.
Unregistered guests and the number of guests was doubled, things spoilt in the house and completely no refund all I have experienced is to see how they protect the guest.

Awful, trying to solve a mistake I made in the booking process I was 20mins late on the 24 hour period given to change things.
Now weeks later it still hasn't been resolved as air bnb can't communicate with the host.
The host is Sykes Cottages who air bnb's sister company's yet they cant communicate with each other.
Despite me having no problem contacting the host "Sykes Cottages".
I would expect air bnb to have good communication with someone they're in partnership with and hosting for.
Instead asking me to contact the owners of the property instead. Surley air bnb's only role is to communicate between the customer and the host.
I feel air bnb are happy to sell a holiday which quite simply would of been alot easier if I would of gone stright to the owners or Skyes Cottages.
Air bnb have messaged me at 1am 3am 4am and 5am in the morning disturbing my sleep and advising me they are going to close the unresolved case because Ive not responded in these early hours of the morning. Air b&b have replied with messages displaying only a ? Symbol when I've been unavailable to reply in these early hours of the morning which Ive found unprofessional and rude and even more disrespectful at 5am.
I will never use air bnb again, me and my partner have worked in the travel industry for 41 years combined and have never experienced such a unprofessional, inadequate, sub standard and unacceptable service we will never recommend air bnb as a booking platform to any of the 600 travaling customers we interact with on a daily basis.

I booked our stay via airbnb 8 times. Every time it was according to the description. Provides good option for booking ferie houses away from bigger cities.

Airbnb is a data collection company. They will purposely screw you over, so you need to contact them. They record all data including tone of voice and let AI analyze your persona so they can make a psychological profile of you and sell it to the highest bidder including Iran, North Korea, Taliban, ISIS, and al Qaida.

Find that hard to believe? Good for you, ignorance is bliss. Unfortunately, it is sad but true.

We booked a house through Airbnb that was described as a clean “entire home” — in reality, it was filthy and disgusting.
Sticky floors, strong damp smell, spiders and huge webs in every room, dirty bedding with pet hair, and broken fixtures like a spraying toilet cistern, loose curtain rods, and a door handle that fell off.
The owner lived upstairs (which was not disclosed), and we could hear him walking and playing music all evening.

We arrived with our two small children, looking forward to a wonderful summer holiday, but had to leave the next morning. Our kids were heartbroken.

We asked for fair compensation but were only offered half of what we paid — completely unacceptable. This has left us deeply disappointed in Airbnb. Hosts like this should never be allowed on the platform, and Airbnb needs to take more responsibility for inspecting properties.

After over 40 stays with Airbnb, we have never experienced anything like this. Sadly, trust is now broken.
Never using Airbnb again.

I had a totally fantastic experience at this Airbnb! The house was exactly as stated, spotless, modern, and absolutely comfortable. The hsot was helpful, friendly, and attended to every detail.
The place was ideal and near [list any nearby points of interest or areas, such as restaurants, transport, landmarks], but quiet and calm at night. Check-in was hassle-free, and the services offered (from fresh towels and toiletries to quick wiFi and kitchen essentials) were more than expected.

I was shocked and dismayed to the point that my level of confidence in Air bnb's has plummeted due to it's failure to properly safeguard my private personal and provide a fully named person, rank and role within what should be their digital security section.
1) It is distressing to learn that Air bnb will allows certain hosts to demand guest photo ID (passport/ driving licence) prior to check-In
2) It is alarming that Air bnb will allow that host to set up their own platform - away from the Air bnb website - where the guest is expected to upload their photo iD absent of any GPDR protocols/commitments stated by said host.
3) It is deplorable Air bnb can see nothing wrong with this flagrant disregard for the safeguarding of the personal data of guests - now heading off platform to an unregulated host's platform.

Repeated messages sent to Air BNB via email asking for a fully named person to respond by email declaring their rank and role - in what you hope would be in the Air bnb digital safety/safeguarding department - have been blatantly declined by responses from the likes of "Oscar in Air bnb Community Support".
Such responses inspire no confidence at all that Air bnb, at pains to misdirect by saying 'they never share guests data with anyone - it's safe", can see the real issue that giving hosts such licence is INHERENTLY UNSAFE FOR GUESTS.
If you are a guest, I urge you to take this up with Air bnb... all hosts (private and commercial) should be prevented from seeking or obtaining guest photo ID prior to check -in

If you are a host I urge you to question Air bnb - "Why does Air bnb allow certain hosts, but not all, to ask and obtain guest photo ID, off-platform before checking in?"

My personal experience of this issue relates to Haymarket Hostel in Edinburgh who asked for my photo ID to be uploaded prior to my arrival to a site, off the Air bnb platform . Strangely, on arrival the person at the desk never asked to see any ID of any sort - even though supposedly they had already deleted my ID prior to my arrival when I complained to Air bnb about the threat to the security of my personal ID

I am a host. It's over 2 months that they hold the payments of 3 bookings. The assistance is inefficient, inadequate, frustrating: they ask for a document that I sent them several times, and every time they ask for the same thing as if I didn't send it. I think this service is managed by A.I. But beyond them there is an Artificial Insanity. I say this because don't want to think to a worse reason: holding the money you manage on behalf of someone else in my country is a crime

Worst costumer service EVER! What a horrible experience! Been in touch with them for 5 days in a row!!! 5-6 times per day. 30 min per call. They try to wear you out! Transferring me from
One useless supervisor to another that say he will research my case and call me back and they never do ! Never.

Will never use them
Again

the booking process was fine - all went through ok - I happened to see the place we had booked and realised it would not be suitable (it was a dump)

I cancelled our booking on 16.11.2024 and received an auto response that our full refund had been processed and would be received within 10 days.

This refund never appeared - we have since spoken to Air BNB numerous times and each time they say they have re processed this refund

WE STILL HAVE NOT RECEIVED THIS.!!!!!

i had a trip to antalya and wrote my honest review about the house but the host couldnt take negative opinions so he called airbnb support and they removed my review on his place, no one gave me the exact reason why my review was deleted and this disopponited me that negative reviews can be deleted with no specific explanation so i can not trust to rent a house on Airbnb anymore.

The apartment we rented had bed bugs. We sent evidence of bed bugs and bites to AirBNB and they refused to help, and denied pictures as evidence, even though the host acknowledged. We had to find a new rental home ourselves, and buy now clothes. AirBNB agreed to refund only the unused days, which means we paid 3 nights to have hour holiday ruined.

I was a customer of Airbnb for many years, but after the last incident I will not be anymore, I will say goodbye to the scam company, we rented a house for which we paid about 5500 kr, there were a few days left before arrival, I canceled my order, I asked. the host to return the money, he assured me that airbnb has to return it, I wrote to airbnb to return it, but they didn't return it, while I explained for three days, it was time to move in, which we didn't do. No one stole the money. Damn that owner with all our money, karma will arrange everything.

I am not surprised by the low rate Airbnb has on Trustpilot.
I was using platform for 10 years, always a perfect guest, always perfect reviews.
Last host I had had some problems, not sure but after my last stay that I needed to end earlier, also the flat was smelly and not comfortable (but still I payed for it!)
they left me a negative review and swears and ugly text in private messages.
Airbnb did nothing with this situation.
Nk refund, no reaction to review.
I am stopping using this platform. It doesn't make sense.

airbnb sucks. u need to give them your social security number or u cant book a room

VERY BAD EXPERIENCE!!!

We - 2 adults and 2 kids, arrived at a filthy house full of stains, dirt, dust, spiderwebs, spiders - and plenty of it.

In the bedroom bees were flying around, and several were laying dead on the floor.

The pool area was dirty, bees swarmed around, and the pool itself was disgusting. We could not clean the pool ourselves, since the net was broken. In the pool, dirt was piled up. Full of gue, the filter was completely blocked and our boys found a GIGANT spider on the button.

We didn't want to be neither inside or outside, and we contacted the owner. She called us liars, and wouldn't give any refund, when we told her, we wanted to leave the place and expected our money back - after all, we didn't get what we expected and paid a lot of money - at the very least, you expect it to be clean.

After this we contacted Airbnb, but they didn’t do much to find a solution. They talk a lot, told us that NOW we could breathe a sigh of relief, because they are here to help. After that we gave them a lot of information and they said they would call back... We went through this procedure at least 10 times and either they closed the mail correspondence we had, or they simply didn't reply - and then even allowed themselves to say: "you are welcome" after a conversation where we called them AGAIN - and each time had to start over with a new employee - and had to go through the same procedure each time. Thanks for what???

We were left in a limbo not knowing what to do.
At 22.00 we had to look for a new place to sleep for the night and find something to eat. The rental property is far away from town/restaurants, etc., so we had to make a long drive - not optimal with two children!!

Airbnb was exclusively on the landlord's side - and definitely not on the guest's. They said based on our pictures of the filthy house that it was what we could expect... what??? Isn't a clean house the minimum you can expect? It isn’t cheap - it’s a place where 2 nights costs DKK 5,500. I don't understand why Airbnb wants to associate their name with this place - nor that they're not interested in helping their customers.

A frustrating situation full of conflicts which, in addition to a lot of lost money, has wasted a lot of our holiday time. A completely crappy experience, which results in us never again using Airbnb. This was the first and only time.

If you buy a deficient product elsewhere, the seller is so decent that you are offered a refund or a compensation - surely this should also apply when you rent something??? Incomprehensible to treat customers like this!

Are you the nature type - Do you like animals, primarily insects and spiders, and would you like to live in a disgusting place, then this is the place for you.

Customer service continues to suck. I still don’t know how I violated community standards. They can’t even tell me. I got a link to go to on my app and it still says I’m suspended. This business is the definition of insanity. I feel sorry for the actual people who use this to promote their business as it is very unfair to them

Booked an apartment near Frankfurt for Euro 2024, but the evening before (9 pm) it got cancelled. AirBnB support offered help to find other place which was impossible unless we wanted to stay far from Frankfurt. They also offered great compensation of 173kr if I booked a new place to same or higher price, I was blown away of happiness 🤔
Then I requested to get my money back ASAP since I had to find another place to stay. They could not do that it can take up to 15 business days, because they had already released the money for the host. Not sure why they released the money before check in and why that is my problem… Awesome customer support, because they did apologize, but could not do anything.