Location: Fantastic in the very centre of Benalmadena Pueblo, only 2 min. from the Plaza de Espana with cafes and restaurants. Not suited for walking-impaired due to steep slope and lack of elevato... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicely located in a clam area. Day trips to Siena etc. Very clean apartment and well assorted - beds fine. Super service during stay. The pool helped us out in the warm days. The host arranged a Tusca... See more
Company replied
Ramon som konstant person levede helt op til mine forventninger.. super person
Company replied
A week-end mid October 2021 my wife and I together with friends of ours visited appartment of Montmari TI Penthouse. We arrived rather late, but was still received by very friendly Noemi. The appartme... See more
Company replied
4.3
Excellent
394 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ramon som konstant person levede helt…
Ramon som konstant person levede helt op til mine forventninger.. super person
6 October 2025
Reply from Holidu
Kære hr. Jørgensen,
mange tak for din positive anmeldelse.
Vi er glade for at høre, at du var tilfreds med ejeren og den service, du modtog, og vi håber, at du har haft en dejlig ferie.
Vi ser altid frem til at byde dig velkommen igen i en af vores ferieboliger.
Med venlig hilsen
Holidu-teamet
⚠️ Watch out – protect your time and your money! ⚠️
We spent a long time searching for the perfect getaway in the South of France and finally found it through Holidu.com. Excited, we booked the accommodation, received confirmation, and the full amount was immediately withdrawn from our account.
Then, just two weeks before our departure, we received a phone call from Holidu abruptly canceling our entire holiday with nothing more than a casual “We’re really sorry” and a blunt “We can’t help you find anything else – that’s just unfortunate.”
No real explanation. No help. No alternatives offered. We were left stranded with three flight tickets, transfers paid for, and no place to stay – and Holidu refused to compensate us in any way for the mess they’d created.
We then got an email simply confirming the cancellation, stating again they couldn’t help, but at least we’d get our money back. Well, guess what? Even that wasn’t done properly. They refunded less than the original amount charged.
This entire experience has been deeply frustrating and disappointing. The places we could afford before were now completely out of budget. Our holiday was ruined and Holidu took zero responsibility.
So beware!
If you value your peace of mind, your vacation time, and your wallet – we strongly recommend you book through a more reliable platform.
3 July 2025
Unprompted review
Reply from Holidu
Dear Mr. Jensen,
Thank you for sharing your experience with us.
We are truly sorry to hear about the difficulties you encountered. We understand how important your holiday plans are and deeply regret any distress caused by the unexpected cancellation of your host.
It is not the standard of service we strive to provide, and we assure you that your feedback will be taken very seriously. Regarding the discrepancy in the refund amount due to exchange rates, we would like to compensate you for the difference. Please contact our support team with your full name and booking ID, so we can review your case thoroughly and address this matter. Furthermore, we’d like to offer you a goodwill discount on a future booking.
We hope to have the opportunity to make things right and restore your faith in our platform. Thank you for bringing this to our attention.
Warm regards from Munich,
Your Holidu team
Det var fint at booke
27 May 2025
Reply from Holidu
Dear Steffen,
Thank you for your feedback!
We’re glad to hear that the booking process was smooth and easy for you.
If you have any questions or need assistance with anything else, feel free to reach out. Enjoy your trip!
A cordial greeting,
The Holidu team
Let at bestille
16 April 2025
Reply from Holidu
Hej Kaj,
tak fordi du tog dig tid til at give os en god anmeldelse.
Vi er glade for at høre, at det var nemt for dig at booke, og vi vil gerne på vegne af hele Holidu-teamet give dig vores bedste ønsker om, at dit ophold vil overgå dine forventninger.
De bedste hilsner,
Reply from Holidu
Kære Jytte Nielsen,
Mange tak for din positive anmeldelse!
Vi er glade for, at informationerne om beboelsen var nyttige for dig.
Vi håber at kunne byde dig velkommen igen i fremtiden.
Med venlig hilsen,
Karim-Holidu
Everything in the booking process went…
Everything in the booking process went smoothly.
15 January 2025
Reply from Holidu
Dear Gwenn,
thank you very much for leaving your feedback to us. We are very glad to know that the booking process went smoothly and you are satisfied with it.
If you have any other type of question, do not hesitate to reach out to us.
Best regards,
Your Holidu Team.
Haven og barbecueområde og pool helt i…
Haven og barbecueområde og pool helt i top.
Køkken trænger til renovering
21 September 2024
Don't use Holidu
I booked a property in France through Holidu, the pictures of the property looked great, but when we arrived it was totally different, to get to the property we had to walk up an alleyway that was never mentioned in the property description. The property had a terrible odor, it really wasn't nice. We went into the shower room and you would not believe the mess, the toilet was BROWN it hadn't been cleaned in months, OMG it was awful, the shower area was horrible, the grouting was black, the silicone was black, I wouldn't have showered in it. I contacted the point of contact and told her, she came to the property and agreed with the condition. She turned out to be the housemaid, she said she could clean it again if I wanted. I told her that I couldn't stay in a house like this. She then called her manager and explained the situation and sent him pictures. He spoke to me and said I should contact Hoildu direct and inform them that the property was not as advertised and totally unacceptable, we booked into a hotel that afternoon at our cost. Holidu asked for a copy of the hotel invoice, nothing else was offered to help. I sent several emails explaining everything but I didn't have any pictures of proof of how bad it was, so they couldn't do anything, they told me they will contact the owner and he wouldn't give us a refund or an offer of any kind. Holidu then offered me 10% refund as an act of good will. Which was totally unacceptable. I informed them that I was considering taking legal action against Holidu and the owner and that I required the owners full contact details so my solicitor can communicate with him. Holidu would only give me a concierge email and phone number. This would not be acceptable. I requested this several times, but that was all they would give me. Holidu kept informing me that they are just a booking service, I have a contract with Holidu. I will be taking legal action against Holidu. Please, please don't use Holidu, I won't.
Date of experience: September 12, 2024
12 September 2024
Unprompted review
Reply from Holidu
Dear Bjarne,
Thank you very much for your positive review.
We are happy to hear that everything worked as you intended.
We hope to see you back at Holidu soon!
With kind regards,
Your Holidu Team
This little apartment is very cosy and…
This little apartment is very cosy and there are some steps up the mountain, but when you reach the place...it is worth it all. The view is absolutely amazing, the bay of Napples, Vesuvio and a beautiful sunset every evening. It´s nice in the evening to watch all the lights in the bay. We would have no issues staying here for a longer period. All what you see on the pictures are private only for you. The rooms are romantic decorated with nice paintings etc so it felt like a small palace. A very unique experience and we surely recommend it.
15 July 2024
Reply from Holidu
Dear Danny,
Thank you very much for your nice review! The Holidu team would be very happy to welcome you again!
Reply from Holidu
Dear Andreas,
We are very pleased to welcome you with us!
We are happy to hear that you had a pleasant stay.
You have now left your review on the Trustpilot page of Holidu, where you can rate Holidu as a booking platform for holiday homes.
You will receive a separate automated e-mail in which we invite you to leave a review on the Holidu website regarding the holiday home you have booked. By leaving your review, future guests will know what to expect.
We hope to see you back at Holidu soon!
With kind regards,
Your Holidu Team
Reply from Holidu
Dear Guest,
Thank you very much for your review.
Best Regards
Sibel - Holidu
Reply from Holidu
Dear Mia,
Thank you very much for your nice review! The Holidu team would be very happy to welcome you again!
Everything worked smoothly and the…
Everything worked smoothly and the apartment was perfect.
14 July 2024
Reply from Holidu
Dear Guest,
Thank you very much for your review.
Best Regards
Sibel - Holidu
Reply from Holidu
Dear Dorte,
Thank you for your feedback.
We appreciate you taking your time to leave this beautiful review on our site.
Have a lovey day!
Sincerely,
Kaltrina Holidu
yeasy to book
10 February 2024
Reply from Holidu
Dear Jesper,
Thank you very much for your positive review!
We are glad that you found your way to Holidu and that you are satisfied with our search engine.
If you have any questions about your booking, please do not hesitate to contact our customer service at service@holidu.com.
We wish you a very pleasant stay with your loved ones!
Best regards,
easy booking
22 December 2023
Reply from Holidu
Dear Brian,
Thank you for taking the time to leave a 4-star review! We are delighted to hear that you found the booking process easy. Don't hesitate to reach out to us if there is anything we can do to improve and assist you with to earn that fifth star and make your next experience even better.
Wishing you an amazing day and Happy Holiday's.
Best Regards,
William - Holidu Customer Service Team
Holidu does not return deposit
We rented a house in Mallorca in May and the day before arrival we received a request to pay EUR 300 in deposit. We did - but the amount is still not returned to us Mid-september despite several requests. Holidu doesn’t answer our emails…
17 September 2023
Unprompted review
Reply from Holidu
Hello Morten,
Thank you for taking the time to write a review.
Firstly, we are sorry to read that you have experienced problems with your security deposit.
Our team would be happy to assist you with this issue.
You can write to service@holidu.com with your booking number. Our team will be happy to assist you as soon as possible.
Best regards,
Your Holidu team.
Reply from Holidu
Dear Jan,
Thank you for sharing your thoughts regarding your stay.
We are so glad that you liked the property that you booked and you had a pleasant stay.
Best regards from Holidu team,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.