Airbeas Travel UK  Reviews 

To improve is to become insolvent. Took my money, didn't purchase my ticket. They tried to call me to up sell me, I didn't realise I had a long flight to a Chinese airline when no food or luggage, lol. Can you believe that. I tried calling the airline to see how much luggage would be, but I wasn't in their system, because my ticket had not been purchased.
I didn't answer the call from them because I didn't recognise the number, but after 4 days i called and asked where is my ticket, they took my money but didn't purchase one, they were going to double the price for a new ticket with luggage, and also quoted 200 pounds for the luggage add-on. At this point I just wanted me money back, which they gladly have back, otherwise they would have lost all thier profit from not securing my ticket when they took my money and would have had to purchase it at a much higher price. Which is why they were upset I didn't answer the cake right away. Don't use them, they kept telling me lies about luggage, and not being able to leave the airport during me layover to they got very desperate. Whatever they say as a rebuttal to this, what, will be just lies...
. Forwarned is forearmed

Quick and affordable

Zara Lopez was very helpful from start to finish. She patiently answered all my questions, and was patient even when I wasn't sure of the flight I wanted to use.

She was detailed, courteous and very professional and provided a solution that saved me well over £250.

They will get repeat business...

My Self Aman Singh. 5 stars from me. Zara is very good and Helpful. 24 Hours service. Even I requested her to changes about the dates. She's done it in 5 minutes in good price. Zara providing very good customer services. Thank you AIRBEAS.

I was dealt with by Jeff Hamilton and the experience was great and dealt with quickly . Very professional and will definitely go back to Jeff in the future

I just spoke to Jeff & I must say he helped me so much explaining how to check in online and through the different time zones as I was getting confused he was very patient and understanding and has put my mind at rest
Thank you Jeff

Do not use this company..
I booked a ticket, at a fair price. An emergency arose meaning I had to cancel. I was told the ticket is non refundable and not able to cancel. In the next sentence, was told I can make ticket void, (CANCEL) But it would cost me £250.
What they didn't realise, is that my bank payment wasn't approved. So tried to scam me out of money.
NEVER USE AIRBEAS TRAVEL.
SHITBAGS.

Airbeas are consisantly offering and advertising flights at prices they are totally unable to fulfil. I have had four consecutive experiences over the space of 14 days booking flights to Boston. They advertise flights, take payment, verify credit card payment and issue a confirmation. The next day they cancel the flights. This is tantamount to fraud. They were even at one point advertising flights on the Skyscanner page.

I wish I had looked at ‘the real genuine’ reviews before purchasing!
As per many a genuine experience, this company operates under misleading information on it's 'overall' costings, so be very aware of this.
I bought tickets from London to Thailand, on 22/04 at a very good price, or what I thought, & yes, it’s so true what they say, & yes, I was a mug for believing their deals!
I thought I purchase 2 flights, but apparently my payment never went through at first, when I contacted them, they said someone tried to call me the day after to say that my payment had not gone through, let’s put it this way, no one from there called me, hence why it was not on my missed call log, as you would expect. There’s the first red flag.
When I spoke to them & they used this excuse, which could be valid, in that the payment had not gone through, they sent me a link to follow & complete the payment, this was done as they was on the call to me, which literally took 1 minute to complete, yes, 1 minute, to take £1,201 out of my account. I thought everything was now ok on the payment side. I was told I would be sent confirmation of my booking, which I got showing the flight & the price. When I enquired about the seats & luggage, Neo, who was dealing with this, said he would come back to me after checking with the airline, to upgrade, there’s the second red flag! Neo came back to me & said that it would cost another £195 PP to get a seat & hold luggage, talk about taking the p***, so the pattern is forming here, I’ve paid for 2 flights, with very clarity on what I’m getting for my ‘good deal’ & the price has now jumped up to almost £400 extra. As you can imagine, I was not happy, as everyone else who appears to have experienced this with them. I requested a refund & even though they said the booking with the airline had not been confirmed, & no tickets have been bought at this point, I was told that to get a refund would take 2-3 weeks, again who would not be infuriated off with this reply. How can you take the money out in 1 minute, then say a refund would take 2-3 weeks.
Update….exactly 3 weeks to the day, I finally got my refund, but not without several emails chasing it, & being quoted the refund usually takes 3-4 weeks, but I was quoted as mentioned 2-3 weeks, either way this period of time for a refund is totally unjustified.
Summing everything up, I think the moral of the story, is definitely the ‘too good to be true’ quote, please avoid this company at all costs unless you really enjoy the hassle that will 100%, guaranteed come with it, the hidden, confusing information on overall costs. If in doubt call them first to check.
Take this review as not being a BOT, but a genuine person who wishes they had avoided Air BeasTravel. The only positive, is that I did finally get my refund, but I can honestly say that I was being scammed & did cause a lot of stress knowing that £1,201 had gone out of my account, & I was unsure of whether I would get it back, this could & did add to the problems of trying to book the remainder of our holiday, with £1,201 short, it’s not a good position to be in. Hopefully a lesson learnt & hopefully more guidance to anyone considering using this travel business. There are a lot of business that probably use this cost strategy, but unfortunately, this is one of them.

They have cheap price on their website because its a scam don't buy from this website all the review here are bots review so after buying the ticket they call you after 24h to tell you there is no seat available then to pay extra and when you ask to cancel the ticket that doesn't event exist they tell you that the ticket you buy is non refundable but the ticket doesn't even exist how is it possible?how you can pay a ticket such low price like this and then they say there is no seat available.

Hi Jeff was a great help as he went beyond call of duty to, make sure that everything was satisfactory ,
very please with the service and especially Jeff who made things easy to process

Subject: Disappointing Experience and Lack of Resolution
My dissatisfaction with the recent service I received regarding my airline ticket booking from Heathrow to Bali. I booked a round-trip ticket scheduled for departure on June 17, 2025, and return on June 24, 2025. Despite completing the booking, I did not receive my e-ticket the following day as expected.
Upon contacting customer support, I was informed of an additional charge of £200-£300 because the originally booked ticket was allegedly unavailable. I find it unacceptable that a confirmed purchase would result in either a demand for additional payment or refusal to issue a refund.

I will escalate this matter to the Financial Conduct Authority to seek a resolution. I hope this feedback prompts other customers aware what sort of service you get this company
This company is not ABTA registered hence complain has to escalate with CAA. Dear colleagues when you book this about these as well.

Sincerely,
Dr Surendra Kanankege

Warning:
Scam!. Don’t book.

Booked the flight ticket for £449.18. Received a call from Airbeas Travel the very next day and said that the airline increased the ticket price and I have to pay the difference of £340.82 (flight price increased from £449.18 to £790). I was extremely disappointed. I explained to them that I was initially going to use Sky scanner. The price for the ticket was reasonable there. But unfortunately I booked through Airbeas and now calling to say the price has doubled.

Spoke to customer service and requested for a refund. I was told that I would receive it in 6 - 7 weeks’ time which made me angry and frustrated. I then spoke to customer service manager Neo who stated that the refund will be in my account within 10-12 days. He said that he would send an email confirmation about the refund in few minutes after disconnecting the call. I was waiting for a day but didn’t receive any email from him. Called them the very next day and had to request again for an email to be sent. No apologies made. I received an email after few hours but without how much and how long it takes. I had to ask them to reply to my email again. They are not customer friendly and have lack of training.

Received a call from Jeff (payment department) who was rude asking me why was I sending email while the refund is already being processed. I explained to him that I was waiting for them to send me how much and how long it takes. I also said that they all need proper customer training. Whilst talking he got annoyed and disconnected the phone.

I called my bank many times and was on this case for the past 21 days. I am not joking. I have been booking flight tickets for the past 23 years from different Websites. But never had a problem. This is purely scam and cheating. Why? Their system should automatically update when the price increases by the airlines not calling the next day to say that the price has increased to double. They know some customers will agree to pay the difference to avoid any problems instead of cancelling.

Truly awful! A complete rip off! Ovoid like the plague!

Bad agency and bad service. Don't book with this agency as the fares you see do not reflect what you'll actually pay. We booked and paid what we thought was a good deal, only to find out 2 1/2 days later that the seats didn't exist as they had been overbooked. As we were unable to cancel or rearrange our dates we ended up paying through the nose - £700 more than the original price; in addition to this, Qatar Airways charged £800 on top for selecting extra legroom for 2 people. Will not be using this agency or airline again. Should have gone to British Airways.

I have just booked a flight with Mark Smith at airbeus and the process could not have been easier and quicker with every question answered with ease and attentiveness great service from Mark will book again on my next trip

Unreliable agent I ever booked with
Got cheaper price first and they increased the price with new story after 48 hours
Won’t book with them again

I want to give Neo Airbeas Travel UK an enormous shout out who worked beyond their working hours to listen to my nightmare scenario: A separate agency (booking.com) and airline (China Eastern Airlines) who I'd booked with 4 months ago to travel from London to Brisbane cancelled 8 days before flying with no alternative options of travel and had to chase and chase to provide a refund which I've still not received.

Neo explained who they are and how they could help by having live and direct updates and fare prices from the airline (Cathay Pacific). Neo was extremely patient and understanding to my criteria and needs whilst offering assurance to the guarantee and safety of my travel.

In future I will never go with random travel agencies like booking.com or Expedia who are poorly reviewed for air travel for good reason!

Please note I am still yet to board the plane so I hope this isn't preemptive but for assurance, quality of service and my flight tickets which are viewable on the Cathay Pacific app, 10/10! Thank you so much Neo, extremely calm, collective and informative individual.

Zara was patient and explained everything to me and managed to change my flight.

Jeff served me very well, and found me an airline ticket that met my needs and was affordable.