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Airback Reviews 498

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their robust build and well-thought-out design. Many people find the items practical and efficient, particularly appreciating the space-saving features and organizational compartments. The customer service is frequently highlighted as excellent, with many consumers describing it as quick, friendly, and genuinely helpful, often resolving issues promptly and without fuss. However, some customers were dissatisfied with certain aspects of the product, mentioning issues like the vacuum compartment not holding air or the bag being too heavy when empty. A few other people also felt that the product did not meet their expectations regarding size or functionality, with some reporting that zippers broke or pumps stopped working. Conversely, a small portion of people felt that customer service was slow or unresponsive.

What people talk about most

Product

Users describe ambiguous interactions with product. Many consumers praise the product's quality, design, and... See more

Quality

Clients share positive opinions on quality, with many praising the high-quality materials, design, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the prompt, efficient, and... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the super fast... See more

Service

People report ambiguous experiences with service. Many customers express high satisfaction, praising the... See more

Based on these reviews

Rated 4 out of 5 stars

Had an issue with the vacuum compartment not holding up and inflate after a couple of hrs. Support helped me and after a couple of emails the offered to ship a new backpack free of charge (EU consumer... See more

Company replied

Rated 4 out of 5 stars

I have only just bought an air back carry on luggage and haven't received it yet but I was having a little trouble with the website (my fault entirely), so I decided to contact for assistance. They... See more

Company replied

Rated 5 out of 5 stars

Since I started using Airback, traveling has become so much easier. I save space, keep everything organized, and can pack more without stressing about carry-on limits. It’s quick, practical, and has s... See more

Company replied

Rated 5 out of 5 stars

I tested the Airback backpack with the built-in vacuum packing system and honestly… it’s a game changer. I can’t imagine traveling without it anymore. The quality is great and the layout is super... See more

Company replied


Company details

  1. Bags and Luggage Store
  2. Luggage Store

About Airback

Written by the company

Welcome to Airback

Airback is at the forefront of travel innovation with our unique built-in compression system. Our products are designed to maximize space and minimize hassle, allowing you to pack more efficiently without compromising on style or comfort. The integrated compression technology helps reduce bulk, making it easier to carry everything you need while keeping your belongings organized and secure.🚀

Why Choose Airback?

Airback is dedicated to providing innovative, stylish, and reliable travel solutions that enhance your travel experience. With a focus on comfort, convenience, and quality, Airback's products are designed to ensure smooth, stress-free journeys for all travelers. Crafted with durability and functionality in mind, their backpacks and accessories are built to meet high standards, making Airback a dependable partner for all your adventures.🔥

What Our Customers Say

"The Airback has changed how I pack—lightweight, efficient, and space-saving!" - John D. ⭐⭐⭐⭐⭐

"Best travel companion ever! The vacuum compression system is a game-changer." - Emily R. ⭐⭐⭐⭐⭐

Discover Airback Now

Travel smarter, lighter, and better with Airback.

Shop Now

Our promise

Written by the company

We are dedicated to our customer service.
At Airback, we promise fast, friendly, and professional customer service. We're dedicated to resolving your concerns quickly, ensuring your satisfaction with every interaction.

Contact info

Promotion box for Airback

Discover Airback

Travel smarter, lighter, and better with Airback. Bring more to life.

4.1

Great

TrustScore 4 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I bought 4 backpacks with build in scale on Kickstarter. Neither pumps or scales work

I bought 4 backpacks on Kickstarter. All 4 with scale build into handle.
All 4 pumps, to reduce pack size stopped working after a couple of times of use.
The build in scale is completely off and useless, just a stupid bulky handle. I have friends that also bought the same, but all has same miserable experience with the quality.
The idea about having a cool and multifunctional carry-on backpack is great, but unfortunately the Airback products are Temu low quality...

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Air back customer support is…

Air back customer support is nonexistent. After 2 email exchanges they completely ignored me for the subsequent 5 emails requesting to receive an intra eu VAT invoice.
Hope nothing on the bag breaks otherwise I will have no one to talk to for repairs.

I highly discourage any purchase from this company.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

A Traveler's Dream: The Airback Backpack is a Game-Changer!

I recently invested in the Airback backpack, and I can honestly say it has completely revolutionized the way I travel. From weekend getaways to longer adventures, this backpack has become my sole companion, and I couldn't be more satisfied with its performance.

What truly sets the Airback apart is its incredible capacity and intelligent design. I'm consistently amazed at how much I can fit into it, allowing me to travel light and avoid the hassle of check-in luggage. It's truly all you need.

The air compression feature is nothing short of brilliant. It works flawlessly, allowing me to significantly reduce the bulk of my packed items, creating extra space and keeping everything snug and secure. It's an absolute lifesaver for maximizing packing efficiency.

For anyone just starting out with the Airback, here's a quick tip that will save you a moment of confusion: to fully open and utilize the air compression bag, you need to initially align the airtight seal. Once you do that, it opens up easily, and you're ready to pack!

In summary, the Airback backpack is an outstanding product for any traveler. Its innovative features, especially the air compression, make packing and traveling incredibly efficient and enjoyable. I wholeheartedly recommend it!

12 August 2025
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Reply from Airback

Hi Dimitri,

Thank you for your amazing review! We’re so glad the Airback has become your go-to companion and that the design and compression feature make traveling easier. We appreciate you sharing a helpful tip for new users too. It’s great to know the backpack is making your trips lighter and more enjoyable!

Best regards,
Team Airback

Rated 3 out of 5 stars

The back is of great quality en the…

The back is of great quality en the service excellent. However you barely save extra room with the system. I think if you buy another back with same measurements you might be better off. It still seems to big when filled completely for an under seat bag.

29 August 2025
Unprompted review
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Reply from Airback

Hi Maxime,

Thank you for your feedback and for appreciating the quality and service! To make the most of the compression system, it helps to pack it with soft clothing like t-shirts, sweaters, and undergarments compress best, while heavier or rigid items are better kept outside the compression bag.

We always recommend checking with your airline for the exact dimensions allowed for an under-seat personal item, as these can differ. If you’re flying with budget airlines, it may be best to leave the extension unzipped, since their limits are often smaller. This way, you’ll maximize space while still keeping within airline requirements.

Kind regards,
Team Airback

Rated 5 out of 5 stars

The only item you need to have your back on your trip

The Airback is the ultime travel companion, you can fit an incredible amount of stuff in there without taking up too much physical space.

The material quality is high and has held up amazingly.

And don't get me started on how incredible and responsive the customer service is.

I'd recommend this product to anyone.

22 August 2025
Unprompted review
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Reply from Airback

Hi James,

Thank you for your wonderful review! We’re so happy to hear the Airback has become your ultimate travel companion and that the quality and durability have impressed you. Thanks for recommending us!

Best regards,
Team Airback

Rated 1 out of 5 stars

Barely fits anything

I bought the Airback after seeing all their flashy ads showing people packing tons of stuff into it. In reality, it barely fits the basics without feeling like it’s about to burst. The space is way more limited than the marketing makes it seem, and once you actually carry it, it’s really uncomfortable on the shoulders. For the price, I expected something practical and well-designed, but instead it feels cramped, awkward, and not worth it. Definitely not the “game-changing” bag they make it out to be.

19 August 2025
Unprompted review
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Reply from Airback

Hi Jon,

Thank you for sharing your experience. We’re sorry to hear the Airback didn’t meet your expectations in terms of space and comfort. To maximize capacity, we recommend packing softer clothing items in the compression bag and keeping bulkier pieces outside.

For extra support when carrying heavier loads, we also offer a hip belt that helps distribute the weight more comfortably. We appreciate your input and honest feedback!

Best regards,
Team Airback

Rated 1 out of 5 stars

Worst backpack ever

never had such an unpractical backpack.
The no-air pocket is shit and you don’t gain any space. The other pocket are not even para tical either.. so disappointed!! The mini pump is super noisy and inefficient…
Ranaway

10 August 2025
Unprompted review
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Reply from Airback

Hi Victor,

Thank you for your review, and we’re sorry the Airback didn’t meet your expectations. The compression system is most effective when used with softer clothing like shirts and sweaters, while bulkier items are best kept outside to maximize space.

The pump can seem a bit noisy, but that’s because of the strong suction—it compresses the bag in just a few seconds, making packing more efficient. We truly value your input and honest feedback.

Kind regards,
Team Airback

Rated 5 out of 5 stars

I've been really happy with my Airback

I've been really happy with my Airback. it's not just stylish but also super functional and well thought out. Great for everyday use and travel. What stood out even more was the amazing customer support: quick, helpful, and genuinely friendly. It's rare to see that level of service these days. Big thanks to the team for making both the product and the experience top-notch!

25 July 2025
Unprompted review
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Reply from Airback

Hi Michael,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Airback and that it’s been such a great companion both for daily use and travel. It means a lot to us that you found our customer support outstanding.

Kind regards,
Team Airback

Rated 5 out of 5 stars

Never seen such a quick answer from…

Never seen such a quick answer from customer support. Everything was good, the backpack is pretty high quality (expensive, I know) but worth the price in my opinion. Got the airback go, I’ll get the classic airback soon

24 July 2025
Unprompted review
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Reply from Airback

Hi Nicolo,

Thanks a lot for your great review! We're happy to hear you were impressed with our customer support and that you're enjoying the quality of your Airback GO. We’re excited that you're already considering another Airback, we think you’ll love it just as much!

Kind regards,
Team Airback

Rated 1 out of 5 stars

3 year’s warranty is fake

Hello, I ordered Airback Matt Max and after my first using I noticed that threads are going out of surface. The warranty is 3 years, so I was calm and thought that it is good company, and the company will change the bag to better quality bag, but I was shocked than I got an answer to buy new one for the smaller price or 40€ discount. Are airback really good company??? It looks like that 3 year’s warranty is fake.

21 July 2025
Unprompted review
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Reply from Airback

Hi Rita,

Thank you for sharing your feedback, and we’re sorry to hear that you experienced an issue with your Airback.

We want to reassure you that our 3-year warranty is genuine, and we stand behind the quality of our products. In your case, the concern involved a minor cosmetic detail that did not affect the bag’s performance or durability. That’s why our team offered a goodwill gesture to resolve the situation.

If you ever experience a functional issue or a defect that affects the use of your Airback, we absolutely encourage you to contact us, we’re always here to help.

Warm regards,
Team Airback

Rated 5 out of 5 stars

I really love the products

I really love the products
I have bought for my family 🎒 backpacks and luggage 🧳 and totally worth it
Love the products… love the materials … love the brand
Expensive but totally worth it !
And also a 100% trustable company I was not sure to buy online so I came to Amsterdam to buy it personally and wooow 🤩 all the brand it’s so good 💯

16 July 2025
Unprompted review
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Reply from Airback

Hi Anacaro,

Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family are enjoying the backpacks and luggage. It means a lot to us that you find our products, materials, and brand worth it. Even more so that you made the trip to Amsterdam to see it all in person. We're honored by your trust and kind words.

Kind regards,
Team Airback

Rated 5 out of 5 stars

Amazing compression, amazing storage easy to carry back pack.

I really wanted something portable with a good amount of storage for short trips away. As someone who travels all over the world for work, I often have a base and do short trips from there and frankly a lot of back packs are really badly designed.

This is where AirBack comes in, I really struggle to find any issues with it. I have none. Everything you see in the videos online is true the compression inside is really good, the laptop/iPad compartments are spacious enough to probably fit two laptops and an iPad realistically. I found that actually the straps really help to make the bag feel lighter than it is, I don’t know if that’s to do with the padding that comes on the straps, but it’s really good. I also felt like it breaths well around the back when in hot environments.
I’d recommend this to anyone who needs a backpack for a short trip away and only wants to carry one bag or want’s to do a short flight abroad with only carry on. 

Excellent.

4 July 2025
Unprompted review
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Reply from Airback

Hi Philip,

Thank you for your detailed and thoughtful review! We're really happy to hear that the Airback meets your expectations, especially as someone who travels frequently and knows the value of a well-designed backpack.
Your recommendation means a lot to us, and we’re proud to be part of your travel essentials.

Kind regards,
Team Airback

Rated 3 out of 5 stars

Terrible service

I received my delivery of an airbag which was a packet of clips. No bag. I have chased repeatedly and yet no reply. No customer service, no satisfaction, no bag !
Have now found it it was a scam euro site not the actual company. Still think the actual company could have done more to shut it own as it did state Airbag. How was I to know.
Have raised it to 3 star could have done more

3 July 2025
Unprompted review
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Reply from Airback

Hi John,

I'm sorry to hear about your experience. However, we cannot find any order or email under the information you provided. Please be aware of scammers. Our only official website is Airback.store. You can contact our customer service team at hello@airback.store. Please get in touch if you think we have made a mistake.

Kind regards,
Team Airback

Rated 5 out of 5 stars

We ordered these bags with me and my…

We ordered these bags with me and my boyfriend and we used a couple of times but then there was a problem with the bags but perfect customer service such a good brand. They took care of us immediately they said they’re really sorry for it and they sent us replacement bags and we are actually really loving to use those bags because when we are going to somewhere we can actually bring a lot of things inside of those bags without actually showing it And we actually love it like amount of clothes that you can fit in it’s amazing and I really love this brand, especially after how customer service was really nice to us thanks to everybody who’s taking care of it us we really appreciated it and for sure we’re gonna have our luggage from them as well

6 July 2025
Unprompted review
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Reply from Airback

Hi Tijmen and Cigdem,

Thank you so much for your kind words and detailed feedback! We're sorry you had an issue with your first bags, but we're very happy to hear our customer service could resolve it quickly for you. We appreciate your support and look forward to being part of your future travels too.

Warm regards,
Team Airback

Rated 5 out of 5 stars

The Best backpack and service!

Super backpack, both GO and Backpack variants. Excellent customer service. Shipping to Poland is fast and without problems. Quick email contact, compliments of Karen for super advice!
The backpack saved a lot of space and was perfect for my 3-day trip to Prague. Life becomes easier, and travelling becomes more comfortable.

26 June 2025
Unprompted review
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Reply from Airback

Hi Lukasz,

Thank you for the great review! We're glad both the GO and Original models worked well for you, and that Karen's advice and the fast shipping to Poland made things even easier. Enjoy your travels, we're happy to be part of them!

Kind regards,
Team Airback

Rated 2 out of 5 stars

The Airback is robust but....

The Airback is very robust but: its way too heavy, it weights 4,5 kg empty!! The many and different compartments are very usefull. But the underpressure compartment will not let the mass and volume of the cloths disappear. And finally the size of the Airback, when its empty it suits the cabin size, otherwise, forget to take it on board. Many other bags in reasonable price are availabe and much more suitable for travelling.

25 June 2025
Unprompted review
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Reply from Airback

Hi Marcin,

Thank you for your feedback. We’re happy to hear that you’re enjoying your Airback and its many practical compartments.

We noticed that you purchased the Airback MAX, our versatile model that seamlessly converts from a backpack into a trolley. Weighing just 3.5 kg when empty, it’s designed for maximum convenience, comfortable to wear on your back and effortless to roll through airports.
The Airback MAX has been thoughtfully designed to fit within the carry-on requirements of most airlines. We always recommend double-checking specific size and weight restrictions with your airline before traveling.


Kind regards,
Team Airback

Rated 5 out of 5 stars

Perfect for travel

Ordered the underseat rucksack, arrived quick not used it yet for a trip but have loaded it with items and vacuumed the bag . I will use this bag as an additional to my wheeled carry on .
I’ve seen comments about creasing clothes , but depends on what you put it in for a trip there’s always an iron. It’s great just what I needed

4 June 2025
Unprompted review
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Reply from Airback

Dear H Johnston,

Thank you for your review! We're glad to hear your Airback GO arrived quickly and that you're happy with it so far. You're absolutely right, creasing depends on what you pack, and an iron is usually provided in hotels. We hope it works perfectly as your extra travel bag!

Warm regards,
Team Airback

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