I have purchased a backpack and a pump in November 2025 after the advert appeared on my screen as Black Friday sale.

Unfortunately the zip of the backpack is broken and the pump doesn’t work. I followed the guidance of the instructional video, charged the pump but the battery seems to be completely flat, hence useless.

I contacted the company who offered me another backpack and a pump ONLY IF I PAY AN EXTRA £75.
I did not accept their ridiculous offer.

Still waiting for the company to offer me a full refund or a new backpack and pump without extra cost.

I was not aware that this product has no warranty.

I wrote a review in August and updated in November. I mentioned I’d backed their Kickstarter campaign for their next backpack, the Flex.

It’s arrived, and it’s lovely! The perfect size for a short hop away and just what I needed when the original Airback was just a little too big. The fact it converts into a wheelable trolley too is awesome. I can’t wait to use it next month and I’ve just booked a trip where I’ve deliberately not paid for anything extra than the free underwear back.

I did a trial pack and got 3 t shirts, 3 sets of underwear/socks, jeans, jumper and a pair of shorts in there - before using the expansion or shoe compartments. I probably could have fitted more in!

I love the colours choices, having had the blue original i opted for the black this time - and I think it being all black makes it look even more premium.

A big shout out to Rowena and the team for sorting the processing of the orders etc so quickly.

I would not normally participate in this sort of thing however in this case I feel I should share a very positive incident with this company
Unfortunately my shipment was lost so we was unable to use the product when necessary so I immediately got in touch with them regarding this expecting a very long and tedious process however I was extremely impressed by the way the company responded.The case was dealt with by the head of logistics who I would live to name but apparently cannot on this platform.To say he went above and beyond would be a injustice to the man his customer service was excellent and he his a real credit to this company.I can honestly say i would highly recommend them and will certainly use them in the future
Thank you so much I really appreciated your help

I Love my Airback!
It's stylish and functional.
I travel A LOT and I take my Airback where ever I go. It's perfect for my carry-on needs.

The customer support, provided by Fedde, was outstanding. I had an issue with my delivery and Fedde replied promptly and solved the matter in the most uncomplicated manner.
It is reassuring that you stay valuable as a customer even after the product has left Airback’s warehouse.

I haven't yet received the bag itself, but Airback have been very responsive all the way through the process. There were a couple of niggles with kickstarter and pledge box in terms of not working, but the minute I let Airback know they resolved them incredibly speedily and without fuss

Always expect things like this to be a gimmick but absolutely not in this case! Genuinely does exactly the job it claims to do and saves so much space in the backpack for more clothes. Love it!

I’m an travel influencer and to record content I travel about 6 months every year. For the past year I’ve been using the Airback GO backpack and I couldn’t be any happier with it. It’s exactly perfect. The size for example. It’s larger than a school bag, but smaller than those real travel rucksacks. This one you can actually fit in those airport baggage size control things at the gate. I’m really surprised how much I’m able to fit in the bag, and the vacuum makes it even more efficient. Amazing backpack! Never choosing any other brand than Airback.

I have the airback tote, I absolutely love it as my day bag. I bring it everywhere and it fits many school binders and laptop plus water and other necessities. I recommend this as a personal bag but also is a great travel bag too!

I bought my Airback without great expectations and it revealed to be the best travel product! I would suggest this backpack to anyone used to travel a lot like me.

I have the airback tote and I love it so much! It’s very spacious for travelling and I even run errands in it! Obsessed

I love the product and the customer service even more!

Amazing quality, fast shipment. I’ll use this bag for years!!!!

I got the Airback Original and thought the vacuum feature was interesting, since I had been using vacuum bags that lasted only a few trips before this. Now I have it integrated with my bag, which made it more convenient.

My experience was good! The bags are so confortable for traveling

I tested the Airback backpack with the built-in vacuum packing system and honestly… it’s a game changer. I can’t imagine traveling without it anymore. The quality is great and the layout is super practical. All the compartments actually make sense and help keep everything organized instead of creating chaos.

Everything Airback makes feels high-standard and well thought-out. Their customer service is also fantastic. Quick, friendly, and genuinely helpful.

If you travel a lot or just like smart gear, this backpack is worth every bit of hype.

I’ve always wanted to try out such backpack ! Since I got mine it has never disappoint and so far is still part of my travelling essentials!!! A must have!

good quality and the service was amazing

The AIRBAG bag is extremely spacious and practical. Despite its compact look, it holds so much and keeps everything well-organized. The quality feels great and it’s perfect for everyday use or travel. Highly recommend!

I have the Airback Tote in Matte black. It is a very sleek design and the matte finish wears so well! I thought it may get scuffed but it actually wipes and wears amazingly well. Inside the compartments are easy to organize my belongings, and the top zipper is smooth and almost disappears leaving it look very sleek when closed.
It fits perfectly on my suitcase with the luggage strap, has a long strap to carry easily and the compression cube is a cool touch! I added my jacket and some summer clothes for when I arrived in destination and it saved room.

I also loved the little transparent bag that came with it. It fit all my liquids well (which was easy to pull out for TSA).
I love this bag and have taken it on 3 trips so far this year (all over Europe, Alaska and to the Caribbean)!

I would definitely recommend Airback products for the space-saving compression and for the quality of materials!