AGS Déménagement Reviews 

Very professional, top-quality service !
Very good in France, and perfect in Séoul (South Korea).

The personal are professional and efficient!

Prompt responses to emails. Delivery crew are efficient and with good service

Just appalling. This company collected my personal possessions in Normandy, France to ship to Austin, US in June 2022. It is now April 2023 and my possessions still have not arrived. They price gouged me during the process, continually rising costs. I have incurred over $6k customs examination fees which I was not prepared for, or warned about by AGS. My shipment was flagged both in France and the US due to shoddy paperwork. I was not charged any duties, just thousands of dollars for customs to examine the shipment. AGS did not help me with this process, just told me to pay up and it was my responsibility. They market themselves as a stress free one stop shop. They are anything but, they took no responsibility or offered any help. Their staff are incommunicative and rude, and clearly contemptuous of their clients. I would leave zero stars. They have been a nightmare form start to finish.

This company is not to be trusted. Before I signed the contract for moving from the south of France to Vienna, I was asked to present strange or inappropriate certificates, such as Certificat de Changement de Résidence, Certificat de non gageen cours de validité.
Demande de détaxe, Photocopie des visas.
And I was assured that all men working with the removal were employed with AGS. The day of packing a team appeared with no knowledge of french or german. Only one man talked some english. It appeared that the team belonged to a czech company. I had to help the team to charge the battery of their lorry, because they didn't want to contact ags in Toulon. Several things which should have been left in the house were packed. As scheduled the packing took two days.
However, the team worked fairly well and small objects as glasses and porcelan were well packed. Just a few pieces broken. But I'm sorry to say that several furniture had received scars. I regret that we chose to move without an insurance, because of the very high tarif.
Summarising, I do not recommend AGS!!!

AGS handled our moving from Belgium to France in the summer 2022.
Though we experienced a complex moving with some unpredictable and unforeseen events, I must say that the customer manager we were working with has been very helpful. In particular he intervened as a last resort to defend us with the insurer who did not accept most of the claims (even though they were made in accordance with AGS observations).
We want to thank them for this support and trust.

Run as far as you can from this company !
I'm French, and I had the worst experience with AGS.

I'm from a family of movers and it's the first time I've seen this in my entire life!

It's seems that AGS don't think that I will publish all the photos and document I have about it around all the social media I can find with the logo AGS if they don't react quickly to repair the damage they did!

As you can see, it will be in English, in French but also in Spanish, in Arabic and in Chinese all the languages I can speak or that I can be help by friends ! I will also ask my friends all over the world to share it to be sure that it can not happen to anyone else !

This is the first message I'm writing since they said that they won't do anything after letters, mails for 4 months, and I won't stop until they do something !

Mme Schaad

Very professional team both in France and in the US.

Pathetic! Never ever try them. You will get damaged and opened products.

We start the process the 26th of June in France. More than 2 months later, we are still waiting for a final delivery date.
The French part was definitely full of issues : bad volume estimated, late, need help for packing, not finished at 11pm, furniture staying in the home, nobody to answer to our questions, … and a broken cupboard.
« AGS = Aucune Garantie ni Service »
If you want to loose money, time and patience, the best to choose.

The picking up in Russia was done in professional way. Means quick and without any question to the process as for delivering in Morocco.

The only weak point I can highlight is customs clearance in Morocco which took about two weeks. But the main reason of the delay is probably national holidays.

Thank you!

Very professional, clear in the process, time respecting, really listening and flexible to customers’ need, always available and friendly attitude.
Thanks to all teams and specially to Michael

Global satisfaction. Parking done efficiently. At delivery. no damage, no lost. Professional and pleasant team for departure and arrival.

EDIT: Finalement, il semble que les choses s'arrangent. Mais il aura fallu taper du poing sur la table pour qu'il y ait la communication nécessaire. On croise les doigts pour que ça dure.
EDIT: Finally, it seems that things are getting better. But we had to pound our fists on the table to get the necessary communication going. Crossing fingers!

Evitez AGS à tout prix !
Première et très mauvaise expérience avec eux.
J'ai fait appel à eux pour l'envoi de mes effets personnels de Tahiti au Danemark. Au début tout paraissait merveilleux :)
Après un devis attractif, la facture finale est sérieusement salée et incompréhensible. Ils ont fait passé mon lot par la France, prétendant que c'est obligatoire... Hum, mouais, ok... Je ne connais rien à leur business.
J'admet que ma demande initiale était peut-être particulière : j'ai d'abord demandé un envoi en France, en attendant une confirmation professionnelle pour le Danemark. "Aucun souci" nous a dit le commercial ! "C'est pas un problème, on changera la destination finale dès que vous saurez". Ils ont été prévenu de la destination finale bien avant que mon déménagement quitte Tahiti. Ils ont fait deux dossiers : un envoi de Tahiti vers la France et un de la France vers le Danemark. Résultat: les douanes en France me refusent la franchise de taxe (je vais donc devoir payer des taxes en France), et le comble : AGS Paris, qui est censé gèrer mon lot pour l'envoyer au Danemark, n'est même au courant de la destination finale. Ils veulent savoir où livrer en France. J'ai demandé et payé pour un envoi au Danemark !
Que ce soit à Tahiti ou à Paris, AGS fait la sourde oreille.
Des amateurs, pas professionnels, incapable de faire face à l'imprévu, aucun sens du service !
Le réseau international mis en avant sur leur site internet est totalement inexistant (aucune communication entre Tahiti et Paris).
Pas content, pas satisfait ! Première et dernière fois avec eux !
@AGS : changez de business, celui là est pas fait pour vous.
Je mets 1 étoile parce que je ne peux pas mettre 0.

Avoid AGS at all costs!
First and very bad experience with them.
I used them to send my personal belongings from Tahiti to Denmark. At first everything seemed wonderful :)
After an attractive quotation, the final invoice is seriously salty and incomprehensible. They sent my consignment through France, claiming it was compulsory ... Hum, yeah, ok... I don't know anything about their business.
I admit that my initial request may have been peculiar: I first asked for a shipment to France, while waiting for professional confirmation for Denmark. "No worries" said the salesman! "It's not a problem, we'll change the final destination as soon as you know". They were notified of the final destination long before my stuff left Tahiti. They made two files: one from Tahiti to France and one from France to Denmark. As a result, the customs in France refuse to grant me tax exemption (so I will have to pay taxes in France), and to top it all off, AGS Paris, which is supposed to manage my shipment to Denmark, does not even know the final destination. They want to know where to deliver in France. I asked and paid for a shipment to Denmark!
Amateurs, not professionals, unable to deal with the unexpected, no sense of service!
The international network highlighted on their website is totally non-existent (no communication at all between Tahiti and Paris).
Not happy, not satisfied! First and last time with them!
@AGS: change business, this one is not for you.
I put 1 star because I can't put 0.

Very disappointed with my experience with AGS. The first part with the salesman went well, but the rest of the service is very bad. Answers to the emails are brief, rare and do not answer questions, after months when everything is signed and paid for (!) you are asked to pay for extra things to unblock the situation at customs without being told how much, the final weighing of the lot was less important than on the quotation, but you are refused to be reimbursed the difference because the air freight price would have increased since the quotation was signed, etc.

In the end after 3 months in deadlock I decided to cancel my shipment. So I lost €500, which AGS kept, but at least I didn't lose my stuff (which I had to pick up myself from their warehouse). I had lost confidence in their ability to provide this service, and I was afraid of losing my package.

Disappointed by this experience, I should have relied on the comments I saw on internet...

Good packing, provide support, communication is good and keep me informed the cargo arriving status, the Korean team is very efficient and impressed.

Thank you. Jordan

I booked a shipping of 1m3 of personal good from Singapore to Italy (Door to Door).
Good have been packed at my home in Singapore and delivered at my home in Italy

Excellent, rapid and helpful communication from the AGS employee assigned to my case throughout the entire process.
Great experience overall, would totally reccomend.

If I could put 0 star, I would have done it. The AGS service is awful, specially the team in France. Their only answer is « it gonna cost you additional money ». My company has a framing agreement with them and I cannot do anything but to use them, and they use and abuse this. Their lack of response is justify by « I was on holiday for 1 month », moving a piano is 850€ extra, including 90€ per floor (we are talking 2 days of minimum wage for a 3 mins activity) ans 250€ to build a cradle (equivalent to 5 months of a regular job where I live). I have moved 20 times in my life and this is the most painful experience of all.

We have moved from Paris to Barcelona this summer with AGS following a professional mobility.
Great team, super professional, moving went really good & no issues.
Totally recommend

Everything went smooth and both the Air and Boat shipment arrived in time. The packing was very good and nothing was missed or damaged