Armed Forces Financial Services Reviews 

106
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dianne has been brilliant from start to finish. She kept us updated throughout the whole mortgage process and made everything easy to understand, even when things got stressful. Her communication... See more

Company replied

Rated 5 out of 5 stars

We honestly couldn't recommend Dianne enough. She made our whole remortgage process so easy from start to finish and was always quick to respond whenever we had any questions. Everything was dealt wit... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Dianne from Armed Forces Financial Services and wouldn’t hesitate to recommend. She was brilliant throughout our house purchase, which could easily have been very s... See more

Company replied

Rated 5 out of 5 stars

After 16 years in the RAF and eight house moves in SLA, we finally bought our first house with help from Dianne Kerry, our mortgage advisor from AFFS. We would be so lost without her professiona... See more

Company replied

Company details

  1. Mortgage Broker
  2. Armed Forces Association
  3. Financial Consultant
  4. Insurance Broker

Written by the company

Military Mortgage & Protection Advice Established by Ex Forces for the Armed Forces. AFFS specialise in providing expert Military Mortgage and Protection advice to HM Armed Forces, Veterans and Military Families. Our mission is to provide simple, clear and straight forward financial advice to service personnel, veterans and their families to improve their financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant help for buying home

Brilliant service from AFFS in helping us buy our first home. Great advice on mortgages and all other stages of buying a house. Dianne Kerry gave super quick and clear responses to any and all questions, would absolutely recommend!

2 June 2023
Unprompted review
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Reply from Armed Forces Financial Services

Hi Flora, much appreciated, thank you :)

Rated 5 out of 5 stars

Would highly recommend

Dianne was fantastic. We were first time buyers and we are very grateful for Dianne’s support and guidance throughout this whole process. She really made everything so easy and straightforward. For two people who are completely new to this, we feel very fortunate that we found Dianne! She was so patient in explaining things to us.

21 April 2023
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated, thank you :)

Rated 5 out of 5 stars

Superb service.

Superb service.

Clear, honest and timely mortgage advice tailored to my military circumstances. We would have really struggled to have secured the mortgage offer we did given our overseas service and circumstances without AFFS's help. Thank you.

4 April 2023
Unprompted review
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Reply from Armed Forces Financial Services

Thank you James :)

Rated 5 out of 5 stars

Professional, personable and effective.

AFFS provided an excellent service from start to finish. Professional, personable and effective. I was advised on the best mortgage product for my circumstances and any questions I had, no matter how trivial or basic, were answered immediately and thoroughly. I was kept up to date throughout which meant it was quick and stress-free despite the turbulent market at the time! I would highly recommend their services.

13 December 2022
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated thank you 😊

Rated 5 out of 5 stars

Perfect experience - Dianne Kerry

Dianne Kerry was very helpful and knowledgeable. She made our initial mortgage easy and our remortgage 2 years later even easier. Always quick responses and had the information we needed. She even was ready 2 years down the line for when we could start looking for a remortgage, and she emailed me and was ready to look as soon as we could !
Couldn't reccomend more.

3 January 2023
Unprompted review
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Reply from Armed Forces Financial Services

Thank you 🙏

Rated 5 out of 5 stars

Dianne and the team are absolutely…

Dianne and the team are absolutely amazing and I can’t thank them enough. Very quick responses and managed to sort my issues in a matter of days, thankyou to the team at Armed forces financial.

3 January 2023
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated Steve :)

Rated 5 out of 5 stars

Dianne was a rapid and effective…

Dianne was a rapid and effective communicator which was really important to me. If I had a query it was answered quite literally in minutes. She tracked down some great deals in a changing market. Would absolutely recommend.

13 December 2022
Unprompted review
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Reply from Armed Forces Financial Services

Thank you Katie 😊

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Dianne was our advisor and she walked us through everything. With me being an American married to a British man, we had a few extra hurdles, which she handled (and explained the reason for) like the pro she is! Highly recommend!!

16 November 2022
Unprompted review
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Reply from Armed Forces Financial Services

Thank you, very much appreciated :)

Rated 5 out of 5 stars

Amazing Service. Dianne is a legend.

I have been overseas for many years and was having great difficulty in securing a mortgage. After 18 months of failure, Dianne at AFFS sorted me out a mortgage in a couple of weeks. She has been helping me through buying my first property and has been an absolute legend. Fantastic service all round. I cannot speak highly enough of Dianne and AFFS.

27 July 2022
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Much appreciated, thank you :)

Rated 5 out of 5 stars

helpful every step of the way

helpful every step of the way.
prompt replies. easily contactable. very knowledgeable.

21 July 2022
Unprompted review
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Reply from Armed Forces Financial Services

Thank you Aleksis :)

Rated 5 out of 5 stars

Fantastic Company and brilliant Customer Service

Every encounter with AFFS, Dianne in particular, has been dealt with the utmost professionalism and helpfulness. From weekend emails to asking questions sporadically over the last few years we have always received such a prompt and helpful reply. Our first mortgage and recent remortgage has proceeded without fault which has largely been down to AFFS help and diligence. Already recommend regularly to colleagues and will not hesitate to continue to do so.

3 July 2022
Unprompted review
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Reply from Armed Forces Financial Services

Thank you James, very much appreciated :)

Rated 5 out of 5 stars

This is my first time buying a property…

This is my first time buying a property and Dianne made everything easy and simple for me, answering all question I had and gave me plenty of help throughout the process, can’t recommend enough. Great organisation and a brilliant asset for the armed forces.

1 June 2022
Unprompted review
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Reply from Armed Forces Financial Services

Thank you Niall :)

Rated 5 out of 5 stars

AFFS were simply excellent

AFFS were simply excellent. The service provided was thorough and professional throughout. Buying our first house after roaming the world for 40 years in the RAF was daunting, particularly when looking at the mortgage market with so many widely differing options to choose from. Dianne Kerry took us through the wide variety of choices available and provided sage advice and recommendations to suit our situation. Communication with AFFS was excellent throughout giving us confidence that we were both best informed and understood the status of our mortgage process.
I consider myself fortunate to have had AFFS working on my behalf and have no hesitation recommending their services in the strongest possible terms.

26 May 2022
Unprompted review
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Reply from Armed Forces Financial Services

Thank you for taking the time to review :)

Rated 5 out of 5 stars

Great mortgage service from Dianne

Dianne from AFFS arranged a mortgage for us on a new property. She was excellent at understanding our needs and finding a range of products that she felt gave us the best fit. Her responses were always quick and helpful and she made the whole process much easier than it could have been. Highly recommended!

18 May 2022
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you, very much appreciated :)

Rated 5 out of 5 stars

Highly recommended - thorough, quick & efficient

We have used Dianne Kerry several times for mortgage and life assurance assistance and she has been brilliant! I can not fault her attention to detail, speedy response and ability to get straight to the point without trying to sell anything that is not needed. She is extremely highly recommended.

10 May 2022
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you, been my pleausre helping again :)

Rated 5 out of 5 stars

Highly recommended…

AFFS provided an excellent service processing my mortgage application and advising on the best mortgage products for my circumstances. The process was very quick, stress-free and I was kept up to date throughout. I would highly recommend their services, they are professional and clearly very knowledgeable on all mortgage related matters

2 May 2022
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you 😊

Rated 5 out of 5 stars

Recommend Dianne at AFFS

This is the second time we have used Dianne for securing our fixed mortgage and she has been amazing each time. Very honest, efficient and helpful in finding us the best deal. Thanks Dianne! Would very much recommend Dianne and Armed Forces financial services.

5 April 2022
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Excellent AFFS

Dianne Kerry was excellent throughout the re-mortgage process. I couldn't recommend her and Armed Forces Financial Services more highly.

4 April 2022
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you David

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