Excellent pillow. So pleased with it. Neck pain much improved as a result. Very supportive and would definitely like another. Have deducted one star because of the length of time it took for the pillo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer services were brilliant in sorting out a convenient delivery, which was very quick too. I'm beginning to be more comfortable using the pillow...had a neck problem at the time , but eventuall... See more
Company replied
Unfortunately, memory foam pillow was not for me, pillow of good quality, however, just not suitable for me. When I got in touch regarding this it was a great experience, great comms. Sorted everyt... See more
Company replied
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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Excellent customer service
Excellent customer service, although the pillows were not suitable for me. They are super comfy but I needed more height
5 June 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you for your feedback. We’re really pleased to hear you found our customer service helpful, even though the pillow wasn’t quite the right fit for you. We appreciate you taking the time to share your experience.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Reply from Aeyla
Hi Rob,
Thank you for your kind review. We’re really pleased to hear this is the best pillow you’ve had and that it’s helping improve your sleep. That’s amazing to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Great communication and quicker…
Great communication and quicker delivery than expected.
Pillow is comfy and I feel I an sleeping a bit better
12 May 2026
Unprompted review
Reply from Aeyla
Hi Claire,
Thank you for your lovely feedback 😊
We're delighted to hear that you were happy with the communication and speedy delivery. It's also great to know you're finding the pillow comfortable and that it's helping you sleep better.
Regards,
Customer Care Team, Aeyla
AEYLA COMFORT IS THE BEST
I purchased x2 for extra comfort.
Iv got Schumans Disease so my kyphosis & scollyoasis needs to be supported.
I also sleep with my hand under the pillow. No dead arm. Just comfy sleep. Soft support. Not washed yet in machine. But I will eventually.
I definitely recommend AEYLA ❣️🍉🌿
5 June 2026
Unprompted review
Reply from Aeyla
Hi Kelly,
Thank you so much for your lovely review. We’re really pleased to hear the pillow is giving you the comfort and support you need, especially with your condition, and that it’s helping you sleep more comfortably.
Just a quick care note as a reminder that only the outer cover is washable, and the pillow itself should not be washed, as this helps maintain its structure and performance.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Reply from Aeyla
Hi Morag,
Thank you for your wonderful feedback. We’re delighted to hear the pillow has exceeded your expectations and that you’re finding it so comfortable.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Excellent product very pleased
5 June 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you for your kind feedback. We’re really pleased to hear you’re very happy with the product, that’s great to know.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Aeyla pillow has been good mostly but…
Aeyla pillow has been good mostly but quite disappointed that it doesn’t keep the plumpness in the middle of the pillow. Forever having to plump it up
5 June 2025
Unprompted review
Reply from Aeyla
Hi Jean,
Thank you for your honest feedback 😊
We're pleased to hear that your Aeyla pillow has been working well overall, though we're sorry to hear you're disappointed with the loss of plumpness in the middle. We appreciate you sharing your experience, as feedback like this helps us continue improving our products.
Regards,
Customer Care Team, Aeyla
Took a few days to get use to the…
Took a few days to get use to the pillow bit now find it comfortable and well supportive. Pillow is of a good size and quality is to my liking.
8 March 2026
Unprompted review
Reply from Aeyla
Hi Sims,
Thank you for your feedback 😊
We're delighted to hear that you're now enjoying a comfortable and supportive night's sleep, and that the pillow's size and quality have met your expectations.
Regards,
Customer Care Team, Aeyla
Genuine, quality pillow
As good as the advertising made the pillow look, I was still quite skeptical especially with it being an online purchase as opposed to the 'bigger' known department stores. That said and over a month of using the dual pillow I can honestly say it's the best pillow I've ever had. A genuine and quality made product which has improved my sleep. Extremely happy with my purchase and highly recommend.
5 June 2026
Unprompted review
Reply from Aeyla
Hi GW W,
Thank you so much for your detailed review. We’re absolutely delighted to hear the pillow has improved your sleep and that you’re so happy with your purchase after being initially sceptical, that really means a lot.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
What an amazing pillow
What an amazing pillow! Immediately felt the difference - and then bought more to share the love ❤️
30 April 2026
Unprompted review
Reply from Aeyla
Hi Sarah,
Thank you for your lovely feedback. We’re really pleased to hear you’re enjoying your pillow and that it’s made such a positive difference to your sleep. Thank you for sharing the love.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
I really didn’t believe in all the hype…
I really didn’t believe in all the hype about these pillows, but with a couple of friends giving good reviews, I took the plunge. All didn’t go well on ordering, the site is not exactly user friendly when ordering… my mistake but I ended up ordering 10! As a couple of friends wanted some. Plus point was the unit cost came down considerably and I offered the excess to family and friends. It’s been a while using now and… My neck hasn’t given me any problems since using, only one person who now uses it says he can’t see any difference. So from being a sceptic I’m impressed with the pillow!! It’s stayed in shape, is exceptionally comfortable and I still can’t figure out why or how it works! But hey ho… I’m happy.
5 June 2026
Unprompted review
Reply from Aeyla
Hi Chris,
Thank you for your wonderful and honest review. We’re really pleased to hear the pillow has made such a difference for your neck and sleep, and that even after being sceptical, it’s exceeded expectations. That’s fantastic to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
I love my dual pillow
I love my dual pillow. I find it very comfortable but unfortunately I am still waking up with some neck pain, particularly when laying on my back.
5 June 2026
Unprompted review
Reply from Aeyla
Hi Karen,
Thank you for your feedback 😊
We're delighted to hear that you're loving your Dual Pillow and finding it comfortable. We're sorry to hear you're still experiencing some neck pain when sleeping on your back.
While a pillow can play an important role in sleep comfort, neck pain can also be influenced by factors such as mattress support, sleeping posture, and existing neck conditions. If you haven't already, it may be worth considering whether your mattress is providing adequate support, as this can have a significant impact on spinal alignment during sleep.
We appreciate you sharing your experience and hope your comfort continues to improve.
Regards,
Customer Care Team, Aeyla
Pillows are excellent
Pillows are excellent - very comfortable -I am just sleeping on the pillow and no other but my husband puts a smaller one underneath. No neck stiffness anymore which is great. I ordered twice as many as I needed by accident, my fault and dealt with customer service who were amazing, clear instruction and follow up
5 June 2026
Unprompted review
Reply from Aeyla
Hi Suzy,
Thank you for your lovely review. We’re really pleased to hear you’re finding the pillows very comfortable and that they’ve helped improve your sleep and comfort. We’re also glad that our customer service team could assist you so well.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Very comfortable pillow
Very comfortable pillow. Has definitely helped with my snoring issue.
5 June 2026
Unprompted review
Reply from Aeyla
Hi Cathy,
Thank you for your feedback. We’re really pleased to hear the pillow has helped with your snoring and improved your comfort, that’s wonderful to know.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
This pillow is soooo comfortable and I…
This pillow is soooo comfortable and I sleep much better than before wish I had bought one before! Thanks for sending me that great pillow
5 June 2026
Unprompted review
Reply from Aeyla
Hi Morag,
Thank you so much for your lovely review. We’re delighted to hear you’re sleeping much better and that you wish you had found the pillow sooner, that really means a lot.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Well worth the money!
I was skeptical about the pillow, as I'm used to shaped memory foam ones. I doubted that a light, soft pillow would support my neck the way it needs. I'm delighted to say I was wrong. The pillow is indeed light and soft, it's also comfortable and supportive. My neck pain has totally gone. I'm very pleased with it.
4 June 2026
Unprompted review
Reply from Aeyla
Hi Chris,
Thank you for your wonderful feedback. We’re really pleased to hear you were pleasantly surprised and that your neck pain has improved so significantly, that’s fantastic to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
This pillow has made a big difference…
This pillow has made a big difference best pillow l have ever brought. I no longer suffer with neck pain .pillow washes so well
11 March 2026
Unprompted review
Reply from Aeyla
Hi Naomi,
Thank you so much for your lovely feedback. We’re absolutely delighted to hear the pillow has made such a big difference and that your neck pain has improved. It’s also great to know it washes well for you.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Ordering was easy
Ordering was easy. I am happy with the pillow. It is comfortable. Would have given 5 stars but shoulder still ache, even though I was not expecting to wake pain free.
6 May 2026
Unprompted review
Reply from Aeyla
Hi Elisa,
Thank you for your feedback 😊
We're delighted to hear that you found the ordering process easy and that you're enjoying the comfort of your pillow. While we're sorry to hear you're still experiencing some shoulder discomfort, we appreciate your balanced expectations and honest feedback. Shoulder pain can sometimes be influenced by factors beyond the pillow, such as mattress support, sleeping position, or existing conditions.
Thank you for giving Aeyla a try.
Regards,
Customer Care Team, Aeyla
Improvement in sleep quality
Definitely sleeping better and not waking up with sore neck and headache. Hubby not snoring as often either.
4 June 2026
Unprompted review
Reply from Aeyla
Hi Aubrey,
Thank you so much for your lovely review. We’re delighted to hear you’re sleeping better, waking without sore necks and headaches, and even noticing a positive change for your husband too. That’s wonderful.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
It's helped massively with my arthritis…
It's helped massively with my arthritis in my neck ,I wakeup with no pain now and couldn't be happier . THANKYOU x
4 June 2026
Unprompted review
Reply from Aeyla
Hi Lesley,
Thank you for your kind feedback. We’re so pleased to hear the pillow has helped with your neck arthritis and that you’re now waking up without pain, that’s really wonderful to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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