Aerotravels Reviews 

3,194
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for providing excellent and professional advice, making travel arrangements feel stress-free and wonderful. Reviewers appreciate the helpfulness, knowledge, and patience shown by consultants during the booking process. People feel well supported throughout their journey, citing experiences where consultants went above and beyond to meet specific needs and provide personalized care. However, some customers also noted instances where there were issues with the service, such as paperwork requiring attention only at the last minute. A few other people mentioned difficulties receiving refunds or securing return flights through the company, leading to concerns about trust. Additionally, some reviewers had experiences where specific requests, like advance breakfast arrangements, were not accommodated by staff.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, noting that staff members are consistently professional,... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly assistance... See more

Booking process

People report positive experiences with the booking process, highlighting smooth and stress-free... See more

Holidays

Reviewers highlight positive experiences with planning their holidays through efficient service and dedicated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Aero Travels!! Travel consultant Devin supported me through out planning my holiday in Georgia. It was really easy to communicate about my requirements and he worked accordingly givi... See more

Rated 5 out of 5 stars

The service I received was superb. Erikson was a great help and went over and beyond to assist me during my emergency situation, this happened twice. With both occassions, he made all arrangements sm... See more

Rated 5 out of 5 stars

THIS TRAVEL AGENTS GENERALLY ARE VERY PROFESSIONAL PATIENT KINDLY AND ALWAYS MEET YOU HALF WAY. I HAVE DEALT WITH WONDERFUL WORKERS SARA LAURA AND NOW ALYSIA . I WOULD RECOMMEND THIS TRAVEL AGENT AND... See more

Rated 5 out of 5 stars

Very accommodating & helpful staff! Will definitely use again Aero travels in the future,highly recommended! Thank u so much for ur great assistance Ate Tess Laura!!!God bless!


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Holiday Accommodation Service
  4. Travel Aggregator

Written by the company

We are a travel company specializing in creating extraordinary travel experiences for your budget. With an absolute dedication to serve our customers end-to-end, complemented by our access to 153 airlines and 65,000 hotels from around the world, we focus on ensuring you have the best experience when abroad.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,194)

707 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience, great customer service

I had a great experience with the Agency which was recommended to be my friend who always uses the service. Alyssa was amazing, she went through every step with me to fine the best possible flight for me. She answered all my questions and concerns which I had regarding my bookings very well. Very professional, and a quality customer service!!!👍🏽

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my flight through Sara Jay. The service was professional, friendly, and very helpful throughout the booking process. Sara was quick to respond to my questions and made the whole process smooth and stress-free. I really appreciate the excellent customer service and would definitely recommend Sara Jay to anyone looking for a reliable flight ticket agent. Thank you for your wonderful service!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

From the beginning I was spoken to with…

From the beginning I was spoken to with respect and friendliness,nothing was too much trouble! I have autism and this is the first holiday I've booked without help so was getting confused, everything was explained clearly. We've also been given the northern lights tour as a gift for our wedding anniversary! I would recommend this company to everyone x

13 August 2026
Rated 5 out of 5 stars

I had a great experience booking my tickets

I had a great experience booking my flight ticket with Aero. Freya assisted me throughout the process and was very patient, taking the time to answer all of my questions clearly.

The whole experience was easy and very helpful, and I really appreciated her support.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Really happy with the service from Freya. She was very helpful, friendly and responsive throughout our flight booking. Everything was handled smoothly and professionally. Would definitely recommend Freya and Aero Travels! ✈️❤️

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Dexter was very helpful and answered all of the questions that I had, accurately and promptly. We were able to complete a cruise booking without further delay.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Costumer service

Would like to thank Alyssa Flinch for her wonderful job, with her help we managed to secure our dream holiday.
Very accomodating and helpful all throughout.
I would go Aero travels again and I can recommend agent Alyssa.

Thank you so much.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

This is my second time having…

This is my second time having aerotravels service, and it still hasn’t changed. They still give the best assistance and support in getting your flight booking conveniently. I would like to commend Jovie Lawrence for her utmost help and support. She’s been so kind and patient with me. Kudos and big thanks! I highly recommend Aerotravels.☺️

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my flight through Aero Travel. Liam Matthew was very helpful and supported me throughout the process. He took the time to understand my requirements and helped me find a cheaper option with a good baggage allowance. And he tried his best to find the best deal.

The booking process was smooth, and I received my ticket without any issues. I really appreciate the effort and support provided, and I’m very happy with the service I received from Aero Travel.

I would definitely recommend Aero Travel to anyone looking for a reliable and helpful travel agency. Thank you and shoutout for Liam.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Aero Travels. Their team was professional, friendly, and very helpful throughout the entire process. They provided excellent customer service and made everything smooth a

I had a great experience with Aero Travels. Their team was professional, friendly, and very helpful throughout the entire process. They provided excellent customer service and made everything smooth and hassle-free. I highly recommend Aero Travels to anyone looking for reliable and trustworthy travel services. Thank you for your outstanding service!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my flight through this agency. The staff were incredibly friendly, helpful, and professional throughout the whole process. They made everything so easy, and the service was fast, convenient, and hassle free. They answered all my questions patiently and helped me find the best option for my trip. I would definitely recommend them to anyone looking for reliable and excellent customer service.

5 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look