Aerotravels Reviews 

3,194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for providing excellent and professional advice, making travel arrangements feel stress-free and wonderful. Reviewers appreciate the helpfulness, knowledge, and patience shown by consultants during the booking process. People feel well supported throughout their journey, citing experiences where consultants went above and beyond to meet specific needs and provide personalized care. However, some customers also noted instances where there were issues with the service, such as paperwork requiring attention only at the last minute. A few other people mentioned difficulties receiving refunds or securing return flights through the company, leading to concerns about trust. Additionally, some reviewers had experiences where specific requests, like advance breakfast arrangements, were not accommodated by staff.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, noting that staff members are consistently professional,... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly assistance... See more

Booking process

People report positive experiences with the booking process, highlighting smooth and stress-free... See more

Holidays

Reviewers highlight positive experiences with planning their holidays through efficient service and dedicated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Aero Travels!! Travel consultant Devin supported me through out planning my holiday in Georgia. It was really easy to communicate about my requirements and he worked accordingly givi... See more

Rated 5 out of 5 stars

The service I received was superb. Erikson was a great help and went over and beyond to assist me during my emergency situation, this happened twice. With both occassions, he made all arrangements sm... See more

Rated 5 out of 5 stars

THIS TRAVEL AGENTS GENERALLY ARE VERY PROFESSIONAL PATIENT KINDLY AND ALWAYS MEET YOU HALF WAY. I HAVE DEALT WITH WONDERFUL WORKERS SARA LAURA AND NOW ALYSIA . I WOULD RECOMMEND THIS TRAVEL AGENT AND... See more

Rated 5 out of 5 stars

Very accommodating & helpful staff! Will definitely use again Aero travels in the future,highly recommended! Thank u so much for ur great assistance Ate Tess Laura!!!God bless!


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Holiday Accommodation Service
  4. Travel Aggregator

Written by the company

We are a travel company specializing in creating extraordinary travel experiences for your budget. With an absolute dedication to serve our customers end-to-end, complemented by our access to 153 airlines and 65,000 hotels from around the world, we focus on ensuring you have the best experience when abroad.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,194)

707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thankful to April

This is the 2nd time I have use Aerotravels on both times my family was assisted by April. April went above and beyond in assisting us from finding a better deal flights to check in. April’s communication responsiveness to all questions was excellent! My family will not ask for another person to assist us. Flying again next year and grateful to have April assisting us again!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Booking travel

I can never commend enough the service done to me by adviser Jovelyn over the years thats the reason she gained my loyalty and referrals more power to Aerotravels

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service

I had a wonderful experience with Tharindu when booking my flight. He was extremely helpful, friendly, and professional throughout the whole process. I had to change my travel dates and times several times, but he was always very patient and understanding and happily helped me with each change without any hesitation.

He made the whole booking process easy and stress-free and was always quick to respond and provide the best options. I really appreciate his patience, excellent customer service, and support. I would highly recommend Tharindu to anyone looking for a reliable and helpful travel agent. ⭐⭐⭐⭐⭐

Thank you so much, Tharindu, for all your help!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Devin Carter …

I have been dealing with Devin Carter for the last month or so regarding a booking.It took so long due to our difficulties in organising everything and Devin has been very patience, empathetic, understanding, knowledgeable, precise and friendly all the way through many interactions I had with him. He is a gem and I wish him all the very best with whatever he wants to do.

19 August 2026
Rated 5 out of 5 stars

Harry has always been very…

Harry has always been very accommodqting. His got so much patience in looking into my request and it even took a ling while yet he got the best package for me. He iw very proferssional in his dealings and communicates well.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Liam at Aero…

Excellent Service from Liam at Aero Travels

I had a really positive experience with Aero Travels, especially thanks to Liam Matthew. He was extremely helpful, professional, patient, and genuinely took the time to make sure everything was explained clearly.

From start to finish, the whole process was smooth and stress-free. Liam was always willing to answer my questions, provided clear information, and went above and beyond to make sure everything was arranged properly. I never felt rushed, and it was clear that he genuinely cared about providing good customer service.

His friendly attitude, attention to detail, and willingness to help made the entire experience so much easier. It is rare to come across someone who is this patient and committed to helping customers.

A huge thank you to Liam for making everything so straightforward and hassle-free. He is a real credit to Aero Travels, and I would happily recommend him and the company to anyone looking for reliable and professional travel assistance.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

5-Star Review

5-Star Review

⭐⭐⭐⭐⭐

I had a great experience with Mr. Hashan. He was very helpful, professional and friendly throughout the whole process. He explained everything clearly, responded quickly to my questions, and made the booking process very easy and stress-free. I really appreciate his support and excellent customer service. Highly recommended to anyone looking for a reliable travel service!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service every time

Excellent service every time! I always book my air tickets through this travel agency and have consistently received the best service. Special thanks to Mr. Bhawantha for his excellent support and assistance. Highly recommended!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Hazel was exceptional

Hazel was exceptional — professional, kind, and so helpful. I needed to book a last‑minute flight due to a bereavement, and she handled everything with empathy and efficiency. No hesitation, no hassle — just brilliant support when we needed it most. Thank you, Hazel!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with Mubeen as my travel agent. He matched all my requirements perfectly and provided me with multiple payment options, which made the whole process very convenient.

A friend recommended Mubeen to me, and I’m so glad I took their recommendation. He took care of everything from A to Z and was always available to answer all my queries patiently. Even after I arrived at my destination, he checked in to make sure everything was fine.

I truly appreciate his professionalism, support, and attention to detail. I will definitely recommend Mubeen to my friends and family. Highly recommended! ⭐⭐⭐⭐⭐

16 August 2026
Unprompted review

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