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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often going above and beyond expectations. The response times are consistently praised as quick and efficient, contributing to an overall excellent customer service experience. Many people also appreciate the quality of the service and products offered. However, some customers mentioned receiving incorrect products despite prior communication and specification sheets, leading to dissatisfaction when returns were not accepted. This specific issue caused a few people to decide against future business with the company.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Response time

Reviewers express high satisfaction with response times. Customers consistently praise the swiftness and... See more

Customer service

Consumers find customer service to be positive, consistently describing it as professional, helpful, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Product

Clients share positive opinions on product, especially regarding the company's ability to source hard-to-find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you, Conor.

Conor has been incredibly helpful navigating RFQs across my project scope. His time and attention have been most appreciated over this past year.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Quickly and accurate.

Yes. Mr. Eli Robinson is quick and accurate in responding to our inquiry. It's greatly appreciated every time. Good day!.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Mr Caniff

Mr. Caniff was very quick to respond to quote requests and order requests. He was also very helpful tracking my order and making sure it arrived.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Mr Canniff

Mr Canniff,

Is great to work with! He is very responsive, knowledgeable and friendly! Great experience!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Aerobase review

Alisiana Mahaffey is my contact person from Aerobase. I can send a RFQ and she is quick to respond with my quote. I can always count on her to find P/N's that some of the vendor cannot find.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Ron Canniff just may be the single…

Ron Canniff just may be the single greatest salesman I have ever had the pleasure of working with. His response time of less than an hour certainly sets the standard for all to try and follow. A very rare feat in today's world.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Jen Abramson was quick to respond to my…

Jen Abramson was quick to respond to my request for information and quick to provide an RFQ and even after not getting a response from me (I know I suck) she reached out to me to make sure I received the RFQ via email (just in case it might have gone into spam) - That was pretty cool for her to do!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Job well done

I wish to express my satisfaction with the service rendered by Ron Canniff. The urgency with which he provided a quote was particularly impressive. His friendly demeanor, depth of knowledge, and responsiveness were also greatly appreciated. Should the need arise for aircraft, maritime, and locomotive parts, mil-spec hardware, medical supplies, or ground support equipment, I will certainly recommend your services.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service from a Dedicated Representative

I had an excellent experience with Conor Hebert. He was incredibly responsive, addressing my queries promptly and efficiently. Conor has been very professional in all our communications. Even when he couldn't provide a quote right away, he took the initiative to reach out to suppliers to ensure I got the information I needed. I really appreciate his efforts and genuinely look forward to working with him again soon!

22 April 2025
Unprompted review

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