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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often going above and beyond expectations. The response times are consistently praised as quick and efficient, contributing to an overall excellent customer service experience. Many people also appreciate the quality of the service and products offered. However, some customers mentioned receiving incorrect products despite prior communication and specification sheets, leading to dissatisfaction when returns were not accepted. This specific issue caused a few people to decide against future business with the company.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Response time

Reviewers express high satisfaction with response times. Customers consistently praise the swiftness and... See more

Customer service

Consumers find customer service to be positive, consistently describing it as professional, helpful, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Product

Clients share positive opinions on product, especially regarding the company's ability to source hard-to-find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great buyers

Aerobase is a current customer of my company. Never had an issue with po, lead times, etc. I just did a quote for Josh Knowles. It's a pleasure selling my products to Aerobase. Their buyers are great to work with.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Our company has worked with AeroBase Group for a few years now, and their customer service is always helpful and consistent. We have an excellent relationship and will continue to grow together in years to come.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

Alex Decker is always fast and friendly. She kept me informed on the quote and then after I placed my order gave me a friendly phone call thanking me for my purchase as well.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Sourcing chemicals for a laboratory test

I work for a testing laboratory, and a client had asked for a chemical exposure test. I was given a list of numbers and MIL specs and from those had to try to find a matching product. Jen Abramson was extremely helpful and fast to respond when I requested a quote and when I mentioned that I had a few more things I was looking for, she said to send them to her, and she would see what she could do. Jen was prompt, professional and helpful! I will definitely reach out if I need to purchase or need additional pricing on materials. I greatly appreciated the personal effort she put forth! I wish more people worked like that.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Aerobase is one of the most reliable…

Aerobase is one of the most reliable companies out there to get the best service when it comes to quotations and customer service. For the most part I’ve been dealing with Jennifer Abramson, honest to god, the best I’ve ever dealt with in this industry. Easy to work with, quick responses and very professional. Thank you! Looking forward to doing more business with you in the future.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Robinson

Mr. Robinson was extremely helpful. So patient while I gathered the correct documents to place my order quickly and accurately.
Thank you for your help!

30 April 2025
Unprompted review

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