AEJuice Reviews 

164
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful digital products, noting that the creative assets are of exceptionally high quality, very intuitive, easy to use, and significantly improve professional video editing workflows. People also deeply appreciate the exceptionally helpful staff and responsive support team, making creative interactions smooth, reliable, and productive for all users. Some reviewers were not happy with certain account limitations, expressing frustration regarding customer service responses and available editing credits. A few users also mentioned encountering difficulties with specific tools or needing more assistance to fully understand the available features.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a massive variety of useful,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the tools are very easy to use,... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting knowledgeable and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're getting some real support and customer service here. I've made that experience several time now, great team! Also the products are working really well. Just make sure to watch the demos before... See more

Rated 5 out of 5 stars

Very professional in terms of response speed and problem solving. A company that listens to its customers.

Rated 5 out of 5 stars

The customer service I experienced from the folks at AEJuice has been second to none! I purchased their Film Noir Titles pack. Within days of my purchase I received email from Jacob offering... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(164)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Above and beyond!

Absolutely blown away by the level of customer service and support I received. Jacob personally reached out to schedule a one-on-one meeting to make sure everything with my package and installation process was going smoothly. He even took the time to ask what assets I felt were missing and what would better fit my workflow.

It’s rare to find a company that’s this hands-on and genuinely invested in their customers’ experience. The entire interaction was professional, accommodating, and far beyond what I expected. On top of that, they went above and beyond by providing additional custom assets tailored to my needs.

The quality of the assets is excellent, but the customer support is what truly sets this company apart. Highly recommend to anyone using Premiere Pro and looking for a company that actually cares about its customers.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Hidden cancel option, 117 days of zero notice before $468 auto-renewal, refund refused

I had an AEJuice trial that started in September 2025. Between November 28, 2025 and March 26, 2026 (117 days), AEJuice sent zero communication. No renewal reminder, no trial conversion notice, nothing. Then on March 26, 2026, my card was charged $468 without warning.When I tried to cancel through the customer billing portal, I discovered AEJuice has deliberately disabled the cancel option in their Stripe-powered subscription portal. The only way to cancel is through email or chat support, where the merchant controls timing and response. This is a textbook negative-option dark pattern that the FTC has specifically named in its rulemaking on subscription practices.I emailed support requesting a refund and account closure. Their reply (from "Michael") cited a refund policy that does not contain the language he claimed and did not address the 117-day notice gap or the disabled cancel option. The refund was refused.I have filed a chargeback dispute with my card issuer and a complaint with the BBB. AEJuice already has a C+ BBB rating for failing to respond to complaints.If you are considering AEJuice, understand: the trial converts silently, the cancellation path is hidden, and refunds are refused regardless of circumstance. Use a virtual card with a hard spending cap if you proceed at all.

28 April 2026
Unprompted review
AEJuice logo

Reply from AEJuice

Hi Ryan,

I’m really sorry for the experience you’ve described here. A $468 charge without feeling clearly reminded, followed by a difficult cancellation process, is understandably upsetting, and I can see why you felt compelled to escalate it.

To address a few of the points you raised:

At the time of your trial, our system did not send a reminder between signup and renewal, and cancellation was only possible via support (email/chat). That combination clearly did not feel fair or transparent from your side, and we take that seriously.
Your refund request was evaluated under our then‑current policy and declined, which contributed to the frustration.
Since then, we’ve made specific changes to prevent this experience in the future:

Trial reminder before billing: We now send an email 7 days before a trial ends so customers have a clear heads‑up before any charge.

Self‑service cancellation: Cancellation is now available directly from your AEJuice account, without needing to go through support. Our goal is that canceling is as simple as signing up.

More flexible refunds: We’ve updated our policy so that monthly subscriptions can be refunded within 7 days of the charge and yearly subscriptions within 30 days, provided the service is not used during that period.

Our intent has never been to trap anyone in a subscription, and your review is an example of feedback that pushed us to tighten our processes and make cancellation and refunds more straightforward.

If you’re open to it, please email us at [support email] with “Trustpilot review – [link to this comment]” so we can re‑review your case in light of our updated policies and see what we can do to make this right.

Thank you for taking the time to lay out the details so clearly. It helps us improve.

Jacob, Founder

Rated 5 out of 5 stars

Best Editing Kits Ever

One of the best Editing Kits ever! Amazed by the super High Quality of the assets. The best out on the Internet in terms of quality! Simply Hollywood Level VFX & Overlays made for creators.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Your account page will not show you how to cancel - by design

I signed up for a free trial in September 2025 and checked my account before it ended. My account showed no active subscriptions, no payment method on file, and no upcoming renewal date. Nothing to suggest I needed to take any action. On March 10, 2026, I was billed $468 with no prior notice.
When I contacted support the same morning, there was no attempt to understand my situation or help me. I was immediately told the charge was valid, pointed to fine print on a checkout page I can no longer access, and informed that their policy does not allow refunds. No exceptions, no goodwill, no acknowledgment that their account page gives customers nothing to act on.
I was also told that cancellation can only be done via live chat or email, not through the account page. There is no way to cancel from within your account, and they don't tell you this until after you've been charged.
I have since filed complaints with the FTC, the Better Business Bureau, and am disputing the charge with American Express.
If you are considering a free trial, know that your account page will not show you an active subscription, will not show your payment method, and will not give you any way to cancel. You have to contact them directly, but they won't tell you that until after you've been charged.

10 March 2026
Unprompted review
AEJuice logo

Reply from AEJuice

Thank you for sharing your feedback. We’d like to clarify how the trial and subscription process works.

The subscription terms are not hidden in fine print. We use Stripe Checkout, which includes standardized subscription disclosures that merchants cannot remove or modify. In addition to Stripe’s built-in notice, our checkout page also displays the subscription authorization in multiple clearly visible locations, explaining that by starting the trial you agree to recurring billing according to the subscription terms until the subscription is cancelled.

The trial period is typically three days, which allows users to quickly evaluate the product before the subscription begins. Because the trial is short, reminder emails may not always be generated before the trial converts.

As stated during checkout and in the terms accepted at signup, the subscription continues until it is cancelled. Cancelling before the trial ends if you do not wish to continue is a common practice across many subscription services.

For account security and to ensure requests are processed correctly, cancellation requests are handled through support (live chat or email). Our team is available to assist customers with account questions or cancellation requests.

We take billing concerns seriously and are willing to review individual cases. If you believe there has been an error with your account, please contact our support team directly so we can look into it.

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