Adyen Reviews 425

Since eBay went from PayPal to adyen getting payments through has been hopelessly slow. You wait ages for them to process it and it goes through a few days later - people can't afford to operate like that when selling items on eBay. I am now considering selling through other platforms so I don't have to wait for these clowns to eventually process payment. PayPal was not great but way better than this lot.

Approached them as we were considering moving acquirers. Got a very condescending email back saying that our industry (insurance) is too high a risk for them. Really bizarre!

As an IT support engineer it baffles me that we keep working with this company.
We've been using them since as long as I can remember. They have caused plenty of issues and when they have downtime we are completely in the dark as we are a cards only business.

We changed gear a year ago from e355 to v400m had over 200 e355's. Adyen demanded them back, we said fine but at least give us something in return. NOWP
We happily destroyed every single device rather than to give it back to them so they can sell it to someone else again.
Now the v400m works quite good and reliable but the we've had over 5% of the devices suddenly go into "tamper mode" after which they are just unusable.
Adyen support just tells us to buy a new €500 device and send the broken one back. Again without any compensation, they just remove the tamper mode and sell it on again, full price, maybe even to us!!!!
Crazy practices, wherever I go into my career I will ALWAYS steer clear of Adyen.
I don't even understand how they get away with the European laws regarding warranty.

I contacted Adyen to become my payment provider. Their sales rep is acting like child and keep ons saying that they don't want to do business unless we add every brand in the holding to them.

I've stopped talking to them several times and after a while get a email from them saying sorry, I reply that I want to work together and they reply with the brands again. Childish.

I just marked @ayden.com as spam and will not do business with them anymore.

Great business support.
Good technical support w/ contact frequency and feedback.
Very easy to use back-end.

Technical Set-Up for SF-CC was bumpy.
Reporting is a bit difficult due to a big amount of different KPI exports. Limited customization capabilities.

I highly recommend you DON’T use. These guys like to hold onto money for as long as possible so they can accrue interest. Possibly the worst time of my life waiting for a payment as their customer service just provide you with generic responses, knowing full well what they’re doing. Please avoid at all costs.

Since begin 2020 we switched to Adyen as our payment provider for our Ecommerce website. The platform is very user friendly and the support is fast and spot on. The implementation on our platform was somewhat complex but the support and documentation was very good.

I can easily recommend Adyen to any E-commerce website.

I barely leave a one-star review, but I really can not agree with this company setup. Overall, Adyen is a nightmare for me We have stopped the account for 4 months, and they still keep billing us a monthly charge of $150 and there is no way to stop it. I send emails to the support team and even reached their VP of sales Shaun and I still can not make it straight.Adyen won’t fund you until 2 days after and hold your funds for the whole weekend. Their customer support emails only and you never know when they will reply to you If you are using E-commerce, Adyen hosted the check out so you won’t be able to help clients check out in the backend dashboard, which means you can not make a manual order for your clientsAdyen requires your deposit, originally they hold me 5K and the number keeps growing to 10K and keep goes up when I try to transfer my traffic in. Adyen overall rates are also very high. Adyen report is very limited and it’s very hard for you to find or export transaction data

My experience with Adyen is nothing but positive. They offer fast and professional support to me as an e-commerce manager, without loosing the personal touch

Great experience with Adyen.
They help a lot with new solutions and creating better customer experiences in our checkout!

Alexander

Adyen has really improved their performance and service in the last years. We have our own Customer Success Manager, who is always helping us out and connects us to the right people. If we are in need of any Technical support they are there. Even if communication via tickets is difficult, they immediately set up a call and give us the support we need. We are very happy with Adyen.

Slow to respond and when they eventually reply there is no care to uderstand the issue, replies are templated, unrelated to the problem. I found support patronising, hasty and unhelpful. Please use some other payment processor. We are moving business to Sagepay.

what a sh...t company. Charged my account and money disappeared 'in cloud' Avoid!!!

After i released my webshop 2 months ago i received last week a message that they shut down my account because i was selling drugs??? Im selling vitamins and minarals in the Netherlands which are completely legal. So i tried to get in touch with them but no result. Poor poor service. And because of this i can not receive any payment and so can not make any income. But it seems that they dont care.

Ayden send money on 24/04/2020 to account wchich one was closed in February 2019. Told them I didnt et that money because account is Not in use since 02/2019 they still Talking "payment done" send lots of documents from bank regarding this and they still keep talking stupid things. Useless!

How can you contact those people. Can someone help me out please?

Adyen welcomes to try the integration. Moreover, they require you to show the ready checkout page before applying for the live account.

However, once you invested sufficient time and resources, they set a sales interview that feels like an entry exam. Only them find if you pass it or not.

I find it disrespectful. Developers time is precious. Throwing the written code is not only wasteful, but demotivating.

Good luck with this onboarding tactics.

A monthly charge of 11.99 euros showed up on my bank statement, with no description of why. Twice I told my bank to cancel the payment, and yet every month it comes back. Somebody is stealing my money.

Adyen is a joke. As many others have mentioned in their reviews, their customer service is a disaster. I signed up on their website twice and spoke to their customer service about why I haven't received further setup instructions. They continued to say they couldn't find my information and just left it at that. Didn't even bother trying to explore the issue or help me get set up.

We had a very bad experience with you.
1. It is mentioned in their developer documentation that it support Android. When we followed the instructions carefully it didn't work. When we submit a couple of tickets and after very long discussions, their team discovered that it won't fully work with Android as documented.
2. After spending about 6 week to integrate their solutions in our App and testing it (considering the previous point), we applied for a live account. But our application was rejected!
The reason behind that is that our average transactions is less than 1000 per month WHICH IS NOT mentioned anywhere in their documents and website.
Even when we suggest that we pay the minimum expected fees, still no luck.
We regret the time we spent trying to integrate promising system with their solution.