Adorebeauty Reviews 

I placed an order with Adore Beauty on 24 December and paid $44 for express shipping.
Today is 6 January, and I still have not received my order.
I have emailed multiple times, tried calling, and even attempted to contact customer support , with no proper response and no real help. At this point, it feels like there is no customer support at all.
What makes this even worse is that I paid extra for express shipping, yet I haven’t even received the package, let alone an explanation.
This has been an extremely disappointing and frustrating experience. Charging for express shipping and then failing to deliver or communicate properly is unacceptable.

I have always found Adore Beauty to be a great site to shop online for beauty products BUT for the last 2 months I cannot do any reviews for products that I have purchased. I find honest reviews to be extremely helpful when wanting to try a new brand. Yes...I got in touch with them. Yes...I cleared my computer. Nothing helps. Does anyone else have this problem?

I was a bit worried to order, based off the recent reviews, but the experience was as good as it has always been. Products dispatched quickly and the delivery was fine. I live in an apartment complex and couriers tend to never deliver here, but no issues.

I placed an order on the 17th of December and I haven’t got any tracking updates and there’s nothing to help me retrieve my parcel. Contacting them has been a pain nobody is replying and it’s been over seven days so they should’ve delivered it by now but it looks like it’s Lost somewhere but nobody is able to contact me which is annoying. This is my first time ordering with them and I’m in Australia so it shouldn’t be an issue sending anything to me. I’ve even tried contacting them to change the shipping address but no one replied. If anyone could contact me from Adore Beauty I would be open but this is very disappointing.

I have been a customer for years and loved the sample, quick post, and great customer service.
now the sample codes don't work, the freight don't get me started 2 weeks, no communications from Adore despite reaching out. They never should have moved from Australia Post and the kicker is they are now charging for this poor freight service!!!!
I wanted to purchase some more items, as they said it would get to me before Christmas but I no longer have faith in the company. I will go to Mecca

No update on order. Impossible to get hold of anyone. Zero customer care.

I placed an order with this company and less than 24 hours later I changed my mind and wished to cancel my order. I tried everywhere to contact them. on their website they stated that we could give them a call during the week business hours. However when I called them I was told no one was going to answer the phone then my order was shipped out before they could even reply to my email. Their website stated 4 to 6 business days for a reply back which is ridiculous. I was very frustrated so I left a review and funny enough they got back to me straight away and they offered to recall my parcel and process me a full refund. I’m glad the problem was solved but I had to go back-and-forth to get a reply.

I’ve been a customer for years and customer service is horrible lately I’ve messaged a few times during last couple of days and nothing and got my order after almost a week with a item missing can’t seem to get a reply from anyone how is this good enough ? Also the fact that using a differnt courier company not Aus post please go back to Aus post much better service.. also seems a lot of other people having same issue with customer service

Unable to use Gift cards in store -use only online. Bought 2 x $20 gift cards for a $50 product but can only use 1 gift card per online purchase so very frustrating and disapointing that they chose to make this so difficult In store could not care less and dismisive so DO NOT SHOP in store or online as they only care about making money and making shopping experience unpleasant

Discount Codes don’t work (codes mentioned on their website). I know times are tough for businesses but I was disappointed when I spent over $250 and got a small sachet of sample product. I used be excited for the Adore samples and to add to the disappointment my Tim Tam was crushed!

Never again! Delivery was due today just received text from courier saying delivery will be in a few days they can’t give a specific day! Who has time to sit around at home waiting for a delivery that may or may not arrive! What a joke! At this stage I’ll be asking paypal for a full refund much easier then dealing with a courier who can’t provide a delivery day!

Legitimate stockist, great customer service & wide product range.

I’ve been a regular customer of Adore Beauty and have always appreciated their great product range, competitive prices, and the way they handle the occasional issue with professionalism.

Unfortunately, they’ve recently removed the option for Australia Post delivery (I’m in Sydney metro), and now only use couriers - specifically GoPeople in Sydney.
This week, my delivery required two attempts and was a complete failure. The first driver didn’t ring the bell (I was home all day), claimed they tried to call (they didn’t), and then marked the parcel as going to a collection point which never happened. The driver later said they couldn’t deliver to the nominated chemist.

On the second attempt, I advised via the tracking link that I wouldn’t be home and requested delivery to the collection point they nominated. Instead, they uploaded a photo of the center where the drop off point was and wrote “Unable to locate drop-off point.” Zero attempt to locate the drop off point, I suspect it was so they didn’t have to get out of their car.

Completely useless. After two calls to Adore Beauty Customer Care (first delivery and now the second) who were outstanding and resolved the issue immediately. I said enough attempted deliveries and asked them to process a refund which was prompt.

The problem isn’t Adore Beauty; it’s the courier drivers who clearly don’t care, seem to get paid regardless of successful delivery or not, and repeatedly return packages to the depot for someone else to attempt and cut corners again. Unfortunately this just damages the Adore Beauty brand and one quick look online shows me the amount of noise this 'change' has been generating in the past several weeks.

Sadly, I’m done with Adore Beauty while courier-only delivery remains the policy. I’ll switch to Mecca instead, I’d rather visit a store than waste time on this.

I do hope Adore revert back to Australia Post as a delivery option.

AB regularly email me promotions after I browse the site and pop something in my cart BUT the code NEVER works. Total scam - having to continually contact their customer service re this and ultimately, they give me some crap excuse as to why It's not valid. WELL STOP EMAILING ME THE PROMO THEN. Is it really that hard. Invite me back then tell me I'm not welcome - ridiculous waste of everyone's time. I'm completely over this company

First time I've had a favourite skincare st

The range of products is great, but the returns process really lets them down. I accidentally ordered the wrong item and tried to arrange a return so I could purchase the correct one.. but it’s been almost a week and I still haven’t heard back after submitting a ticket. You have to wait to hear back by email, which makes the process unclear and really slow.

When they say “130-day returns,” it feels like that’s how long it might take to actually get one. I ended up just keeping the product and buying the right shade from Mecca instead. It’s frustrating because it could be such a simple process. Until they fix their returns system, I won’t be ordering from them again.

Sadly I can no longer shop with them as they no longer send to P.O. Box and we do not have letter boxes at home on the farms we never know where the items been left and have to travel a hour away to go get it

Updated from 2 star to 4 star as Adore very much turned things around following this review. Mistakes happen, it’s how the company (staff) respond afterwards. Thanks for replying here Adore.

I ordered skincare online, and while the shipping was quick, one of the bottles leaked slightly, Customer service offered a small credit, which I appreciated.

This company never disappoints it’s fast efficient service every time products arrive within a day or two
Great variety fantastic customer service and value 5 stars from a loyal customer