The opportunity to try Adesso because the Raine boot was offered at half price , has given me an insight into the real quality of these boots . I now know the size is accurate, the leather and the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the use of colour. Whenever I wear Adesso shoes, boots & sandals I get compliments! Super comfy without being boring and excellent value for money. Delivery is always prompt. Customer service i... See more
Company replied
Love these shoes, wasn’t sure what to expect and with having specialist insoles to 1 foot I am quite careful what I end up choosing but these are great , bought for a future holiday , soft materials... See more
Company replied
The boots are very comfortable and soft inside.No blisters on first walk outside as many other boots have done. The studded outer leather is stylish, the colour an unusual broad bean shade of green wh... See more
Company replied
Company details
Written by the company
Adesso Shoes is a brand of West Midland Shoe Company; a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.
Contact info
West Midland Shoe Company, ST14 8HU, Uttoxeter, United Kingdom
- 01889561790
- info@adessoshoes.com
- adessoshoes.com
4.8
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Adesso Lily
Purchased the Adesso Lily in the new snake print for my Mother (96!). The leather is very soft and she finds this particular style very supportive and comfortable. This is her 4th pair. She loves all of the colours (white, gold, emerald and snake) but it would be good to have a traditional black leather.
Ordering was easy and the shoes arrived in good time.
3 March 2025
Reply from Adessoshoes
Hi Carole
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We are so please your mother likes our Lily shoes and has many pairs. I will forward your comments onto the brand manager regarding the black leather.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Comfortable feet More comfortable than any other…
More comfortable than any other ‘trainer type’looking shoes
Really like the touch of sparkle
Can walk all day in the shoes at age 83 the soles feel as though they are cushioned
Thank you elastics😊
13 February 2025
Reply from Adessoshoes
Hi Gwen
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you continue to enjoy wearing your Ezra Elastics.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
These shoes are quirky and beautiful
These shoes are quirky and different from the mainstream style.which is a bit more clumpy. They are beautiful, the leather is butter-soft so they are immediately comfortable even if like me, you have difficult feet! They are a fabulous colour too. I love them.
3 February 2025
Reply from Adessoshoes
Hi Janet
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Easy to use
Easy to use, arrived on time, no hassle, just what I expect. Would not hesitate to use again
3 February 2025
Reply from Adessoshoes
Hi Lesley
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
West Midland Shoe
Order and delivery went as smooth as…
Order and delivery went as smooth as can be. I was delighted with the shoes when they arrived, and immediately tried them on- thankfully they fitted perfectly- true to size. Very comfortable-lovely, soft as butter feeling… Thankyou
9 January 2025
Reply from Adessoshoes
Hi
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Emmie Sandals when the weather improves.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Reply from Adessoshoes
Hi Evy
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Bronte Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Very efficient service
Order went through straight away. Despatched and delivered as stated.
Product as described.
3 January 2025
Reply from Adessoshoes
Hi Judith
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Layla Pumps.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Easy to order
Easy to order. Super fast delivery. Really nice product, well packaged simply.
12 December 2024
Reply from Adessoshoes
Hi Fiona
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Norah Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
The boots are lovely soft leather
2 December 2024
Reply from Adessoshoes
Hi Rosalind
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Kirsty Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Absolutely loved the colour and style…
Absolutely loved the colour and style of the boots, but unfortunately too narrow. Also difficult to get foot in where zip was positioned.
22 November 2024
Reply from Adessoshoes
Hi Lynda,
It's great to hear that you loved the boots and I'm sorry that they didn't fit you. Every brand, style, unit and upper design will fit slightly differently, and naturally everyone's feet are unique but we try our best to be consistent with the fitting across the brand.
Thank you for the feedback about the zip location, I'll be sure to pass on your comments to the design team.
We hope to see you again soon.
Best Regards,
The Adesso Customer Service Team
Excellent.
27 November 2024
Reply from Adessoshoes
Hi Gail
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Marley Boots in this horrible weather we are having at the minute.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Very easy to order
Very easy to order
They came sooner than expected.
I was kept informed on delivery
Fantastic product. Brilliant quality lovely fit
26 November 2024
Reply from Adessoshoes
Hi Shirley
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Marley Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
So comfortable
So comfortable. Was able to wear them for a whole day with no breaking in. The leather is so soft and the support inside is amazing
25 November 2024
Reply from Adessoshoes
Hi Louise
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Nancy Shoes specially as you have not had to break them in.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Great product and great service.
22 November 2024
Reply from Adessoshoes
Hi Jane
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Kai Boots .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Reply from Adessoshoes
Hi Ann
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Sarah Rasberry Shoes.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Great looking shoes and very…
Great looking shoes and very comfortable. I’ve bought 2 pairs x
15 November 2024
Reply from Adessoshoes
Hi Gloria
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Lucy shoes.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
From ordering to delivery very speedy…
From ordering to delivery very speedy and so very pleased with my purchase
6 November 2024
Reply from Adessoshoes
Hi Beverley
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Bronte Boots in this horrible weather we are having at the minute.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Love my boots
Fab website woth great range of boots and shoes. Great value products. Prompt delivery. I love mu boots.
11 November 2024
Reply from Adessoshoes
Hi Amanda
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Amelia Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Excellent pair of shoes, thoroughly recommend
Ordering was easy and arrived on time. Really comfortable shoes, could wear straight away without rubbing. Would order again.
11 November 2024
Reply from Adessoshoes
Hi Debra
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Ashleigh Shoes
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Great service always knew where shoes…
Great service always knew where shoes were and when they were going to be delivered will defo be back again
1 November 2024
Reply from Adessoshoes
Hi Glancy
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying wearing your Lindy boots in the terrible weather.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.