I have been to Addicted to Audio (Adelaide) at least half a dozen times each time to buy something and happy with all purchases, including three online purchases. When it comes to audiophile collect... See more
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Review summary
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The Team was amazing at the Richmond store, the setup and options is incredible and I was able to try out a whole lot of equipment on the day - ended up being able to mix and match a bunch of speake... See more
Company replied
Visited the Richmond store to get an idea of a streamer & was talked out of the item I had my eye on (was BT only, not wifi). So many places would have just gone ahead with the sale, but they didn'... See more
Company replied
Matt from Addicted to audio assisted me with an enquiry regarding the LISST tubes. He was very prompt, quickly located two additional LISST tube for me, and arranged for them to be shipped out as soon... See more
Company replied
Company details
Written by the company
Australia's leader in headphones, portable audio, headphone amplifiers, DAC's, HiFi, Hi-Fi, speakers, turntables, Bluetooth speakers, wireless speakers
Contact info
3076, Epping, Australia
- addictedtoaudio.com.au
4.3
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 month
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Dont trust this comapnies pricing
The companies pricing policy shows a complete disregard for its previous customers. I purchased two sub woofers from them in a sale where the price was reduced from $6k per unit to $4500 per unit. They then returned the price to 6k per unit. 7 weeks later they reduced the price to $2500 per unit. This makes a complete mockery of their pricing and shows utter contempt for their previous customers who buy in good faith based on market value (they of course offered no recompence to allow for the change citing only 7 days for price changes). I will never purchase from this company again.
19 May 2026
Unprompted review
Reply from Addicted To Audio
Hi James,
Thanks for taking the time to share your feedback. We're incredibly sorry to hear that you're unhappy with the timing of our recent sale.
Whilst we would love to be in a position to assist with your request for a refund of the difference in price, we regrettably are unable to issue price adjustment refunds on purchases made 8 weeks prior to the commencement of a sale.
We offer a 7-day Price Protection policy, as is detailed in the Terms & Conditions on our website, and this policy sadly doesn't allow for retroactive price adjustments on purchases made well outside of this window. We do sincerely understand your perspective, though we unfortunately aren't able to offer a refund under these circumstances 2 months after purchase, nor do we believe this to be a reasonable request or expectation.
We endeavoured to considerately communicate this to you upon receiving your email request on Monday 18/05, though do also appreciate that this may not have been the outcome you might have hoped for, and genuinely apologise again for any disappointment experienced.
I sincerely hope this makes sense, and please feel free to reach out to us directly if we can be of any further assistance moving forward James.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Uprading office audio
I decided to upgrade the audio in my office, going through many reviews looking for a good solution that would work with low space. I already had an old Kenwood XD500 to use as an amp but used its speakers in my kid's rumpus. I decided on getting some DALI Spektor 2's. Addicted to Audio had them on sale so went with them. Their service was fantastic, getting the speakers out and delivered in only a few days. I am amazed with the quality of the sound coming from these speakers and everyone I have shown agrees that they sound phenomenal. I'll be using Addicted to Audio for more audio upgrades soon and I know I will receive great service from them.
9 May 2026
Unprompted review
Reply from Addicted To Audio
Thanks so much for your review Rhys - we sincerely appreciate it, and hope you thoroughly enjoy your new Spektor 2 speakers!
Please feel free to reach out if we can assist you with anything at all moving forward, and best regards,
Mary
Customer Service Manager
Addicted To Audio
I have been to Addicted to Audio…
I have been to Addicted to Audio (Adelaide) at least half a dozen times each time to buy something and happy with all purchases, including three online purchases. When it comes to audiophile collections, no other store in Adelaide can beat A2A.
However, the only thing that annoys me is the utterly unwelcoming and self-entitled front guy (probably the store manager) and his body language. Probably his presence will encourage me not to go to the store physically and make the future purchases online. Other sales personnels are very helpful and friendly. Only reason I give 4* here.
1 May 2026
Unprompted review
Great product line up and impeccable…
Great product line up and impeccable customer service.
22 April 2026
Unprompted review
Reply from Addicted To Audio
Hi Anibal,
Thank you so much for your review!
We’re ecstatic to hear that you had a positive experience shopping with us, and look forward to serving you again in the future!
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Great online shop with leading Audio products Customer Service and the BEST PRICES!!
Great online shop with leading Audio products from around the world
Product details are clearly displayed with excellent details of the Audio component you are looking for
Discount prices or sale prices in most cases are the best online
My Q series speakers were delivered from Melbourne to Adelaide in 2 days which is incredible
From the moment of placing my order the online back up service of keeping me informed every step of the way was excellent
I have been buying Audio equipment from Audio shops online (when interstate) or here in Adelaide for over twenty years
Addicted To Audio with my recent experience has been by far the best to deal with....they made it easy and you feel valued as a customer
Thank YOU addicted to Audio
18 April 2026
Unprompted review
Reply from Addicted To Audio
Thank you so much for your incredibly kind words and review Lesley! 🤩
We’re thrilled to hear about your fantastic experience with us and that you're enjoying your new Q Acoustics speakers. Your glowing feedback genuinely brightens our day, and we’re honoured to have had the opportunity to serve you!
Thank you for your support and for being a part of our Addicted To Audio family!
Best regards,
Mary
Customer Service Manager
Addicted To Audio
There was some production issue of one…
There was some production issue of one of the speaker purchased with the them. Kristian has been very prompt and professionally sorting out the issue and it has been a pleasure with the whole experience. Highly recommended
16 April 2026
Unprompted review
Reply from Addicted To Audio
Hi Aaron,
Thank you for taking the time to share your feedback with us. Despite the initial hiccup with your order, we’re glad to have been able to quickly remedy the issue, and are delighted to know that you had a positive experience shopping with us.
Please don't hesitate to get in touch if we any assist you with anything at all in the future, and warm regards,
Mary
Customer Service Manager
Addicted To Audio
Great people to deal with
Great people to deal with, excellent product (Dali speakers) at a super discount price. Very responsive when I had some queries re Auspost dragging the chain, were more than happy to help.
20 March 2026
Unprompted review
Reply from Addicted To Audio
Thank you for taking the time to share your feedback with us Chris. We’re ecstatic to see that you had a positive experience shopping with us, and that you're enjoying your DALI speakers!
Please feel free to reach out if we can assist you with anything at all in the future.
Kind regards,
Mary
Customer Service Manager
Addicted To Audio
New Turntable
I had limited knowledge with what I needed to get into the vinyl market. I talked to an Addicted to Audio rep on the phone then it was so easy.
Thank you guys!
Mike
5 March 2026
Unprompted review
Reply from Addicted To Audio
Our pleasure Mike, and thanks so much for taking the time to drop us a review. We're thrilled to hear that you're enjoying your new turntable! :)
Please feel free to reach out if we can help with anything at all in the future.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Addicted to Audio... Top service and supplies.
Customer service is of the utmost importance when working in Retail and this company performed very well. Matt was very patient and precise in his execution when dealing with warranty returns and I commend him for his efforts. He did not waste any time in advising the path of least resistance in order to complete the mission I had asked him to perform. In this case it was my Topping amplifier that was of concern as I needed it sent back to its origin and replaced with another.
It was very satisfying dealing with Matt and I endeavour to keep promoting the company and its constituents. Thanks V much Matt 10/10.
6 February 2026
Unprompted review
Reply from Addicted To Audio
Hi John,
Thank you for taking the time to share your feedback with us. Despite the initial hiccup with your order, we’re ecstatic to see that you had a positive overall experience, and Mat was able to assist you with a speedy remedy!
Please don't hesitate to get in touch if we any assist you with anything at all in the future, and warm regards,
Mary
Customer Service Manager
Addicted To Audio
Great customer service and follow up…
Great customer service and follow up from Mary.
17 February 2026
Unprompted review
Reply from Addicted To Audio
Hi Wes, thanks immensely for your review! We're always happy to help, so feel free to reach out if you need any guidance or support moving forward. 😊
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Very good
Visited the Richmond store to get an idea of a streamer & was talked out of the item I had my eye on (was BT only, not wifi). So many places would have just gone ahead with the sale, but they didn't & I appreciate it. I ended up buying a streamer from them online & there were delivery updates all the way & the price was unbeatable.
I've since bought another item online & had the same fast experience & same great pricing.
It seems they have me wrapped around their fingers now, c'est la vie hehe!
10 February 2026
Unprompted review
Reply from Addicted To Audio
Hi Stuart,
Thank you so much for your detailed review! We're thrilled to know that you had a wonderful experience via both our Richmond and online stores, and we sincerely appreciate you taking the time to share your feedback.
Looking forward to serving you again soon! A2A4Life! 😁🎶
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Another Pleasant Transaction
I had my email question answered promptly and my CD player was shipped out quickly arriving days earlier than expected. A very smooth transaction. I Highly recommended purchasing from them.
3 February 2026
Unprompted review
Reply from Addicted To Audio
Thanks so much Anthony, we sincerely appreciate your review and are glad to hear your CD player arrived so quickly!
Please feel free to get in touch if we can assist with anything at all in the future, and best regards,
Mary
Customer Service Manager
Addicted To Audio
Great service
Great service, accommodated my requests. Good price and a fantastic team to work with.
20 January 2026
Unprompted review
Reply from Addicted To Audio
Thank you so much for taking the time to leave us a review Callum! We're thrilled to hear that you had a seamless and stress-free shopping experience with us.
Your feedback means the world to us, and we look forward to the opportunity to serve you again in the future. 😊
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Reply from Addicted To Audio
Thanks so much for your review Rex, we genuinely appreciate it! ☺️
Best regards,
Mary
Customer Service Manager
Addicted To Audio
I Enjoyed Using This Website
Informative website, easy to order from, and the customer service team was very helpful (shoutout to Mary)
14 January 2026
Unprompted review
Reply from Addicted To Audio
Thanks so much for your review Spencer, we sincerely appreciate it and are ecstatic that you had a positive experience shopping with us! :)
Feel free to reach if we can assist with anything at all in the future.
Kind regards,
Mary
Customer Service Manager
Addicted To Audio
Incredible Service
I ordered a pair of Fostex TH900 headphones for my son for Christmas, he was excited to test them on Christmas morning however to his disappointment the right driver was blown. We resigned ourselves to waiting 2 weeks for A to A to re-open however I thought I should send a quick email to have a replacement pair put aside so we didn't miss out.
To my delight the owner replied on Xmas day !! He put an action plan in place that ensured we had a replacement a week later, all while their team were on holidays. The team were polite, responsive and super helpful, they even express posted the replacement. Amazing.
We spent hours in-store testing and were impressed with the service levels before we ordered, now we are blown away. Fantastic store, outstanding customer care, highly recommended.
5 January 2026
Unprompted review
Reply from Addicted To Audio
Hi David,
Thank you for taking the time to share your feedback with us. Despite the initial hiccup with your TH900's, we’re delighted to see that you had a positive experience overall, and that a quick resolution was able to be offered that seamlessly remedied the situation.
Please don't hesitate to get in touch if we can assist you with anything at all in the future, and warm regards,
Mary
Customer Service Manager
Addicted To Audio
Great product and service
Great product and service from addicted to audio - product arrived safe and sound and fairly fast ♥
1 January 2026
Unprompted review
Reply from Addicted To Audio
Hi Daniel,
Thank you so much for your review! 🤩
We’re thrilled to hear that you had a fantastic experience with us, and look forward to serving you again in the future!
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Very fast delivery to NZ and great…
Very fast delivery to NZ and great comunication. A+ rating
23 December 2025
Unprompted review
Reply from Addicted To Audio
Thanks so much Nuxx, we sincerely appreciate you sharing your feedback and experience! Please don't hesitate to reach out if we can assist with anything at all in the future.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Second to none on service and communication
Have used them 3 times in the past few years- always found them to be helpful and responsive and some very good discounts.
20 December 2025
Unprompted review
Reply from Addicted To Audio
Thanks so much for taking the time to leave us a review Jonno - we genuinely appreciate it, and look forward to serving you again soon! ☺️
Feel free to reach out if we can assist with anything at all in the future, and best regards,
Mary
Customer Service Manager
Addicted To Audio
I emailed addicted to audio asking a…
I emailed addicted to audio asking a simple question replied fast gave a very detailed description of the differences once purchased and delivered followed up to make sure I got the product that’s unheard of now days can’t recommended them enough won’t shop anywhere else for audio stuff now
18 December 2025
Unprompted review
Reply from Addicted To Audio
Thanks so much Ben, we sincerely appreciate your review and are happy to hear that you're ecstatic with our service and your purchase!
Please don't hesitate to get in touch if you need any assistance at all in the future, and best regards,
Mary
Customer Service Manager
Addicted To Audio
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