Adapthealth Reviews 

7,921
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,044 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding prompt delivery and setup. Reviewers are particularly impressed with the quick response times and the thorough explanations provided by staff, ensuring comfort and understanding of equipment. However, some customers also noted issues with product functionality, such as machines not working or connections being faulty, and experienced significant billing problems and unhelpful customer service interactions. A few other people also felt that communication was poor, with difficulties reaching employees, unorganized processes, and instances of miscommunication regarding deliveries and prescriptions.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and helpfulness... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and efficiency... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the quality and usefulness of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your driver/delivery tech weas prompt, considering the downpour we were having last night. He needs to be promoted in my experience, if this excellent attitude is with him all the time.

Rated 5 out of 5 stars

The staff from Nursing excellent, very professional Support Medical team excellent too Physical Therapy great people very professional Housekeeping on their toes, great people😁 Every one here at... See more

Rated 5 out of 5 stars

Equipment was delivered as expected and picked up when notified to do so. Dave, who delivered and picked up equipment was the one person that I had the most interaction with and he was very courteous... See more

Rated 5 out of 5 stars

The delivery driver was very friendly and helpful. He wanted to make sure that I was comfortable with how the wheelchair worked. Asking if I had any questions or concerns before he left. The be... See more


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(7,921)

1,962 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Mask

Very helpful with explanation of the various masks and how they operated & fit. Made the decision of which one I should use very easy.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Chair of an old man

All employees that I dealt with very pleasant and willing to do what was necessary to get me better and comfortable. Sometimes you run across people that have a job but treat it like you’re special and not just a job that I’m grateful for.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I went to the Laurel office in Maryland for my cpap machine. I was greeted upon walking in. The person helping me was very polite and engaging. He thoroughly explained all the steps I needed to take to ensure that I would be able to use my cpap machine correctly . He answered all questions that were asked. I felt as though he truly cared to help and took the time to work with me to find a mask that I'd be comfortable wearing. Overall the entire experience was pleasant.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Matthew was great

Matthew was great, made the experience easy. He went over instructions asked if we had any questions and answered them to the best of his ability. Had us test our masks to make sure it was a correct fit

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Garbage company

Garbage company. If I have to call about items missing from my deliveries that are listed on the packing slip one more time, I'm driving to the Iowa supply center to smack some coconuts together.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Toni the Fit and Product Expert!

Working with Toni was great! We had to investigate whether the Water Reservoir top can come off to sterilize. She investigated every option! Her expertise on mask fit, and components was perfect! She is a fantastic professional!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company representative

Jacques was professional and extremely helpful. He answered all my questions and clearly explained the ongoing process as well as clearly explained the machine’s operation

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Chasity was 5 star

Chasity was 5 star. 20 yrs ago I was issued my 1st CPAP machine with absolutely no one like Chasity helping with any training. The class of two by Chasity the was awe inspiring I even stayed late asking additional questions as she helped me pick a mask. Kudos to this approach.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff was great

Staff was great. Rep showing us how to use the machine and what to expect was phenomenal. She was very informative and answered all the questions we had. Everyone from making the appointment to the receptionist was amazing.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Tim was professional

Tim was professional, attentive, easy to communicate with, and really does deserve a raise. So please honor him. He is terrific and did a wonderful job explaing the machine and services. Thank you

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Im giving adapt health the boot

My husband got a 12 week cam boot it lasted 7 weeks air thing stopped wirking will not do anything they were to order permanent boot called them was told was ordered did not get yet called back about 12 week one asking where oermanent one was was told they cancciled our order saying could not reach me that my VM was full ive neverhad full vm thats a total lie&iwould need new prescription &would be a few weeks again to order it when it was supposed to be delivered when they got it last time will not do bisiness eith these incompetit people again

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Walked through the entire process from trying on headgear to how the CPAP WORKS

11 June 2026
Unprompted review

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