Adapthealth Reviews 

7,967
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, often going above and beyond. People frequently highlight the outstanding customer care and efficient service, noting employees are pleasant, patient, and provide clear explanations. The delivery service is also highly regarded, with many appreciating the promptness, friendliness of drivers, and their attention to ensuring comfort and understanding of equipment. However, some customers noted difficulties with customer service, experiencing long wait times, being transferred without resolution, and receiving conflicting information. A few also reported products sometimes malfunctioned or were unsuitable, and some encountered unexpected billing or missing delivery items.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with promptness... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising specific agents for their... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was so stressed out with the runaround I got on getting my oxygen right from the start at the sleep center I was a patient with and then I finally got a very special woman that explained in detail t... See more

Rated 5 out of 5 stars

The medical Tech..Erica..was very helpful..she took the time to answer all my questions I had about the cpap equipment. She even answered questions before I asked them. She was very knowledgeable on t... See more

Rated 5 out of 5 stars

Your driver/delivery tech weas prompt, considering the downpour we were having last night. He needs to be promoted in my experience, if this excellent attitude is with him all the time.

Rated 5 out of 5 stars

Equipment was delivered as expected and picked up when notified to do so. Dave, who delivered and picked up equipment was the one person that I had the most interaction with and he was very courteous... See more


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,967)

2,011 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Springfield office was great.

Jake really made our visit. Super nice and very knowledgeable. He really helped us out. It was a pleasure working with him. Also, when I called the office directly I spoke with (I believe Barbara) and she also was great.
However, when we spoke with representatives on the national line it was very different. Strong foreign accents to the point of being a challenge to understand them and one of them even lied to us. If my only interaction with Adapt was with the national line I wouldn't be a client.
So kudos to the folks in the Springfield office!

1 July 2026
Unprompted review
Rated 1 out of 5 stars

I have tried 3 times to get an…

I have tried 3 times to get an appointment with the local off. First I went in person and the employee would not help me and told me to request the appointment online. I was not able to do that so I attempted to call. I finally had gotten to a place to leave a message and never received a call back. I am currently on the phone. I have spoken to 6 individuals who continue to transfer to someone else who cannot help me. At this time, I have been waiting in this queue for 40 minutes. I still do not know if they transferred me to someone who can help me. Seems like the company is too big and you just get the run around. Very very frustrating. Thank goodness I don't have an emergent situation.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant company

A very helpful, informative and easy company to work with. Leeann was very helpful over the phone. Michael was very professional and patient with my many questions when he brought the equipment. Thank you both so much.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Best Coach!!

Kelly took the time to explain and instruct on the different mask I am now trying to use. I appreciate her experience and patience, since this is all new to me. I’ll probably be contacting her moving forward to help me thru this process. Thanks Kelly!!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

GIVE 5 STAR

GIVE 5 STAR. FIRST TIME REFERRED BY MY HEALTH INSURANCE DURNING MY RECOVERY DISCHARGE FROM A SKILL NURNING FACILITY. ADAPTHEALTH DELIVERED EQUIPMENTS COMMODE CHAIR, HOSP BEB, BLOOD PRESSURE MONITOR ADN STANDARD WHEELCHAIR, PRIOR TO MY DISCHARGE. WHEN I WAS DISCHARGE FROM HOME HEALTH PHYSICAL THERAPY, I CONTACTED ADAPTHEALTH TO PICK UP THE EQUIPMENTS. THEY CAME AT THE DATE THEY SCHEDULE FOR PICK UP. GREAT SERVICE, CUSTOMER AND DELIVERY SERVICE. KEEP UP YOUR GOOD WORK....

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Richard not only delivered the plastic key I needed for my tanks but also changed out the five used tanks with full ones. All in this ridiculous heat wave. He was helpful, respectful and went above and beyond!

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Fast service

Fast service. Pleasant attitude. Fast delivery. Great communication.

1 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look