Good service but the chat function seems a bit weird.
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Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
Translation was done within one hour after submission.
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.5
Excellent
275 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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It was challenging at first but we got there
It started bad, a translator wasn't able to find my document and wouldn't answer. Then I contacted AcudocX through the website via email and a lovely person replied super fast and helped me understand the situation (the first translator was challenged by technology because of his age) and found me another one. He was very kind since the beginning and understood my frustration. I just wish there was an easier way to contact them, I had to go through many options to finally find the solution. I think the platform can be improved.
22 October 2024
Unprompted review
Reply from AcudocX Pty Ltd
Thank you for using AcudocX. We've tried to make our tool for certified translators as simple as possible for all parties, but there will always be some who find it a challenge. Thanks for your review. We're continuously developing and updating the platform and comments like this are helpful.
Fast reply , Good services , Professional services
The best and cheap , I would suggestion to my friends if who need to translate important document
21 October 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
The system is easy to use but with some quirks that would be good if fixed.
The system is easy to use. There are 2 issues: (1) the login on the landing page is not obvious. I know where to find it as I had previously used the system; (2) There is no place I could upload additional documents after reviewing the translation. I could only type out the translation issues when talking to the translator. It would be easier if I could upload another document to show the corrections.
15 October 2024
Reply from AcudocX Pty Ltd
Hi Leong, your suggestions are very helpful. Actually, the process that you've defined above is something that we have planned on the development pipeline. My idea is to allow file sharing via the chat. This would let you upload any revisions and the translator could then make changes and complete the job via the existing process.
What do you mean about the landing page login? How did you find AcudocX? Did you access our homepage? We haven't designed the AcudocX.com.au site to be customer-facing, as we are a B2B software, and our partners create their own landing pages. Your suggestion is helpful for updating the front-end, so, thank you.
As a startup in this competitive industry, we value your comments and appreciate your helpful suggestions. Thanks.
Tremendous translation and absolutely…
Tremendous translation and absolutely wonderful response.
2 October 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Fast and efficient, customer support was very kind and helpful when I asked questions as I chose to self translate. Price was appropriate too. Highly recommend!
Great and customer support very kind
25 September 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
I got my document transcript within a…
I got my document transcript within a day, I called customer services and explained about the urgency he is so friendly and helpful to prioritize and directly chatting with translator also speed up the process and queries to to solve
9 September 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Great service
Very seamless experience with translated document returned completed in a very timely manner
5 September 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Quick + reliable
They were able to handle my case promptly. I received translated documents in just under an hour.
12 September 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Easy platform.
The platform was easy to use. The translation took around 4 to 5 days to be ready.
9 September 2024
Reply from AcudocX Pty Ltd
Dear Silvia,
Thank you for taking the time to share your experience. I completely understand your frustration, and I sincerely apologise for the issues you encountered. However, it’s important to clarify that AcudocX is a platform that connects clients with NAATI-certified translators. While we facilitate the process, we do not have control over the quality of the translations or the handling of sensitive information by individual translators.
In this case, it seems the issues you faced are directly related to the translator’s work, rather than the platform itself. We acted as quickly as possible to address the errors once you reported them, and I personally made every effort to ensure that the situation was corrected asap. That said, I acknowledge the impact this had on your experience and am truly sorry for the inconvenience.
We ask that you kindly reconsider and revise your review, as your feedback currently reflects on AcudocX as a whole rather than the specific translator’s performance. Your comments are very important, and while this was not the experience we aim to provide, we hope to restore your confidence in the platform. Your review may give others the wrong impression about AcudocX, which is why it would be more appropriate to leave detailed feedback directly with the translator.
Again, thank you for sharing your concerns, and I do hope your final application is successful with the corrected translation.
Please call or email me if you’d like to discuss further 🙏
Best regards,
Dylan Hartmann
Founder & CEO, AcudocX
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for sharing your experience! We're glad to have helped with your translation.
Very slow to send final draft.
12 August 2024
Reply from AcudocX Pty Ltd
Hi Michael,
Thank you for your feedback. We’ve reviewed your job and noticed that it was submitted on a Friday, with the job returned for you to review on the same or next day. The 'draft' version was actually stamped and ready for you to use but the translator was waiting until the job was posted in the mail before he clicked 'complete job'.
While we understand that waiting two business days for the final translation may have felt lengthy, our translators do not typically work over the weekend unless explicitly requested. Additionally, there were no requests from your side for an expedited delivery.
We strive to balance quality and timeliness, and a complete translation delivered within two business days is a standard we uphold when no urgency is indicated.
Now that you have received the hard copy, you might consider revisiting your review.
Thank you for choosing AcudocX.
Reply from AcudocX Pty Ltd
We really appreciate your feedback! It's great to hear that our translation was helpful.
Efficient and fast (4 working days for…
Efficient and fast (4 working days for 11 complicated documents)
31 July 2024
Reply from AcudocX Pty Ltd
Your feedback means a lot to us! We're pleased that we could assist with your translation.
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