I have subscribed to weekly orders of ph water which I must say is the best water I have ever drunk. But the problem is not with the product but with delivery or should I say lack of delivery a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... See more
Company replied
The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... See more
Company replied
Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... See more
Company replied
Company details
Written by the company
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contact info
United Kingdom
- actiphwater.com
2.6
Poor
368 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to buy online and delivered within…
Easy to buy online and delivered within 3 days - good stuff!
6 July 2022
Reply from Actiph Water
Thanks Dave!
Excellent product
Excellent product. Definitely makes a difference. Little bit slow on the subscription/delivery ordering though, otherwise, great👍
5 July 2022
Reply from Actiph Water
Thanks Lee - so pleased to hear this! We're always looking for ways to streamline our ordering and delivery processes so really appreciate this feedback. We'll keep working away and hopefully your experience will only get better and quicker! :-)
They chose worst delivery service by…
They chose worst delivery service by Yodel, delivery tooked one week
3 July 2022
Reply from Actiph Water
Hi Deniss, so sorry to hear your order was delayed getting to you. Yodel have had some technical difficulties recently which have led to a few delays across all of their clients, us included. The issue has now been resolved and hopefully you won't experience any such delay on any future orders. Please accept our sincerest apologies for any inconvenience caused and we hope you'll consider purchasing from us again.
I ordered the fruit waters they came…
I ordered the fruit waters they came quite quickly.
26 June 2022
Reply from Actiph Water
Thanks Joey!
Good product and great customer service
26 June 2022
Reply from Actiph Water
Thanks Arshad! This is lovely to hear
Delicious and quick delivery
Delicious and quick delivery. Down a star because they came slightly banged up. Will purchasing more though.
26 June 2022
Reply from Actiph Water
Thanks for the feedback Elodie! We'll flag this to our fulfilment partner to ensure greater care is taken over our packages whilst in transit. Thanks again and all the best, The Actiph Team.
great product I have it every day and…
great product I have it every day and on repeat order
24 June 2022
Reply from Actiph Water
Thanks Alexander - great to hear!
Reply from Actiph Water
Hi Kate, thanks for your feedback and so sorry to hear your order was slow getting to you. We've raised this with Yodel to try and understand what caused the delay. You may have seen on the news that they had some technical issues last week, so we suspect this may be the culprit but will continue to investigate. I can see on Yodel's tracking that this has now been delivered, but please let me know if this is not the case so I can escalate with them. Please accept our sincerest apologies for the delay and any inconvenience caused. We expect more from our service and are really disappointed by the experience you've had. Please do get in touch at hello@actiphwater.com if you require any further assistance and apologies once again. All the best, The Actiph Team
Love this water!
21 June 2022
Reply from Actiph Water
Hi Soniya, thanks for this feedback - we're thrilled to hear it! We just wanted to check if there had been any issue with your order as we noticed you've given 2 stars, so want to ensure you were happy with your purchase. If you could please email us at hello@actiphwater.com we'll be happy to resolve any issues you may have had. Thanks again!
The DPD Driver refused to deliver at…
The DPD Driver refused to deliver at concierge for reason unknown and has been no second attempt to redeliver it. If it’s not redelivered, I will cancel my subscription. But the monthly nuisance of the whims of dpd driver remains :(
13 June 2022
Reply from Actiph Water
Hi Nishant, so sorry to hear you've been having problems with your DPD driver. We've passed this on to our fulfilment partner so they can raise this with DPD. Unfortunately we have no direct affiliation with DPD, so are unable to influence the behaviour of individual couriers, but we have passed your concerns on to the relevant parties to try and remedy the situation for you.
Took forever to arrive...
After 3 weeks and 3 emails they refunded the money as the drinks never came - eventually they did come 3 and 1/2 weeks after buying them and they were really nice, but I would never purchase them again because I wouldn't want to wait that long for them again. The customer service was very quick and polite but not in any way helpful. Promised to give an update and didnt, said they'd resend and be by friday and then didnt arrive again. Just never followed through with what they said. Gave me 20% off next purchase without even receiving the first one. Would rather the one I paid for came lol but the drinks were very nice if you can purchase them not from their website I would get them again and I guess I did get them for free in the end so cant complain. But would rather had paid for them and come within 3 days like the website said...
12 June 2022
Reply from Actiph Water
Hello, thanks for this feedback and so sorry to hear of the difficulties with your order. Unfortunately we were navigating a technical issue with our fulfilment partner which meant that orders were not pulling through correctly. This was then compounded by the long bank holiday weekend and regrettably caused significant delays to a handful of orders during this time whilst we tried to untangle the mess that resulted. Please accept our sincerest apologies for the inconvenience caused. We expect much more from our service and are really disappointed that we've let you down in this way. Rest assured, the issue has now been rectified and normal service has resumed. We're pleased you enjoyed the drinks when they did finally arrive and are also glad to hear our customer service team refunded you accordingly. Sorry again for the poor experience you've had and we hope you'll consider ordering from us again. All the best, The Actiph Team
It took more than a week for delivery…
It took more than a week for delivery of water and had to follow up a bit for the delivery
12 June 2022
Reply from Actiph Water
Hi Subin, thanks for this feedback and so sorry to hear your order took so long to arrive. Unfortunately we were navigating a technical issue with our fulfilment partner which meant that orders were not pulling through correctly. This was the compounded by the long bank holiday weekend and regrettably caused significant delays to a handful of orders during this time. Please accept our sincerest apologies for the inconvenience caused. We expect much more from our service and are really disappointed that we've let you down in this way. Rest assured, the issue has now been rectified and normal service has resumed. Apologies again and thank you for your patience while we fixed this problem. All the best, The Actiph Team
Thank you for delivering the water…
Thank you for delivering the water again. I did not receive my last batch of water so I emailed Actiph to find out where it had gone. I got a reply from Charlotte very quickly to say that it had got broken in transit so Charlotte resent and added 10% discount on my next batch of water next month. Great customer service.Thank you
30 May 2022
Reply from Actiph Water
Thanks Nicola - so sorry again for any inconvenience and thanks for your understanding and patience while we resolved the issue :)
Reply from Actiph Water
Hi Jean, thanks for your feedback and so sorry to hear this.
I've had a look back through your previous orders and can see that your most recent one was indeed delayed, with the order placed on the 22nd and not arriving with you until the 27th, where it should have arrived by the 25th. Please accept our sincerest apologies for this delay and any inconvenience caused.
For your orders prior to the most recent, these have all arrived within our 3 working day window:
- Ordered Friday April 22, delivered Tuesday April 26
- Ordered Tuesday March 22, delivered Friday March 25
- Ordered Tuesday Feb 22, delivered Thursday Feb 24
- Ordered Saturday Jan 22, delivered Wednesday Jan 26
Please let me know if this has not been the case so I can investigate immediately.
For clarity, your order renews on the 22nd of each month and therefore should be with you by 25/26th depending on how the weekends and bank holidays fall. Hope this helps and apologies again for any inconvenience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.