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Action24 Reviews 

3,230
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and efficient staff who arrive right on time, working carefully to complete home security installations without leaving any mess. People also appreciate the excellent support received from the sales and technical teams, noting that representatives are extremely patient and thorough when explaining system features. Some reviewers were not happy with the after-sales support and communication, mentioning difficulties when trying to resolve technical issues or getting incorrect information from the team. Consumers noted that getting assistance after the initial setup can sometimes require repeated follow-up calls and patience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

People report high satisfaction with the service, highlighting professional and efficient installations by... See more

User experience

Reviewers mention positive feedback about user experience, highlighting quick, friendly, and efficient... See more

Customer service

Customers report positive experiences with customer service, highlighting professional representatives who... See more

Product

Reviewers highlight positive aspects of the product, noting that the new alarm systems and outdoor cameras... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service start to finish. Nice sales people. Mad who installed was friendly and did the installation quickly. Would prefer an alarm system that beeps when you enter as it reminds you to turn... See more

Company replied

Rated 5 out of 5 stars

Very happy with the purchase of the house alarm from Action 24. Alarm was installed by Malcolm who arrived right on time and had our new alarm system up and running in under 3 hours. Malcolm walked me... See more

Rated 5 out of 5 stars

Top quality service from Action 24. We met them at the Ideal home show, everything was explained and detailed to the highest quality and recommendations. We asked many questions and each one was a... See more

Rated 5 out of 5 stars

Malcolm who fitted our alarm was very professional whilst also being nice and chatty. He did a very tidy and clean job or fitting our alarm and took all wires/old alarm system fittings away with... See more


Company details

  1. Security System Installer
  2. Fire Alarm Supplier
  3. Home Automation Company
  4. Security Equipment Store
  5. Security Service
  6. Security System Supplier

About Action24

Written by the company

Action24 provide smart, monitored alarm systems offering complete protection and the ultimate convenience. Your system can evolve with additional devices whenever you need them, all controlled from the same user friendly app.

The Action24 Customer Care Team is always here for you. We are fanatical about excellent customer service. It is our number one metric and guides everything we do. We offer detailed, transparent quotations that will ensure your home is fully protected. Our Alarm Engineers efficiently install your alarm, carry out comprehensive testing and ensure you are happy with your new security system and are comfortable with how to use it. Our dedicated monitoring team work 24/7/365 to keep you and your home safe.

Action24 have been protecting Irish homes and businesses for over 40 years. We are the most trusted security company in Ireland with the best customer satisfaction rate as seen by our reviews... Banner Image

Promotions

Action24 Referral Reward

Written by the company

€30 One4all Digital Gift Card
As an Action24 customer, you can benefit from our referral reward. How to do it? YOU SPREAD THE WORD. Recommend Action24 to friends & family. Ensure they mention your name when they contact us. WE SPREAD THE REWARD. When the referred person has their new Action24 Alarm System booked & installed, we will send you a digital €30 One4all gift card. REPEAT 😉 You can refer as many people as you like. When referred people sign up, you will receive the referral reward every time!

24/7 Monitoring

Instant Response

Instant Response
We are here 24/7/365. Offering complete protection for you and your family. We instantly respond when your alarm activates and notify you & nominated keyholders. Action24 have immediate access to Gardaí, Fire and Ambulance services in the case of an emergency. Premises monitored by Action24 are registered on the Garda Pulse System. You will get a notification from your smart device via our app followed by a phone call from our Alarm Receiving Center. Unlimited standard service calls during normal business hours Monday to Friday. Full warranty and free replacement of system parts. Battery replacement included.

Contact info

Smart Alarm System from €49

Get the most advanced security system on the market.

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,230)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GREAT SERVICE

All great. Bradley was very helpful and attentive. Very modern devices and we got full explanation of how everything works and it's very easy to use.

11 April 2026
Action24 logo

Reply from Action24

Thanks so much for the super review Carlos, we really appreciate the feedback. We are delighted you are happy with the system and service.
It is our purpose to make people feel safer with excellent customer service and the best technology. Thank you for choosing Action24.

Rated 5 out of 5 stars

I had a good experience setting up the…

I had a good experience setting up the security system with Action 24 thanks to Bradley and Malcolm. I cannot review on the product as such as it’s pretty new. But the features looks pretty promising.

12 April 2026
Action24 logo

Reply from Action24

Thanks for the great review Sudan. We really appreciate the feedback and we are delighted you are happy with the service. Thank you for choosing Action24 as your security provider.

Rated 5 out of 5 stars

Great customer service

I contacted three house alarm companies for quotes and Action24 were easily the most straightforward to deal with. Gave me all the information I needed over the phone and then in an email without having to come out to the house.
The installation was performed by Kieron who was really pleasant to deal with and consulted with me about where the monitors and panel would be best placed. He gave a very clear demo of how to work the system which I found very helpful.
Overall found the communication really good and their price is better than competitors so I wouldn't hesitate in recommending them.

4 April 2026
Action24 logo

Reply from Action24

Thanks for the super review Gwen. We really appreciate all the feedback and we are delighted you are happy with the service. Thank you for choosing Action24 as your security provider.

Rated 5 out of 5 stars

Great costumer service since the first…

Great costumer service since the first minute that I reached out to the sales team. Bradley (a true Palmeirense!) was super polite and went through all the details and specs of the system/plan.

Graham installed the alarm in a quickly and tidy manor. He explained how everything works and was super polite with me.

If I could give 10 stars I would give 11.

4 April 2026
Rated 5 out of 5 stars

Professional

Professional, modern, secure system and supported by a responsive service delivery. I would highly recommend.

4 April 2026
Rated 5 out of 5 stars

Absolutely delighted with system and service provided.

Absolutely delighted with my new alarm system and video doorbell. Malcom was the Engineer. A genuinely nice guy. Explained things very clearly. He tidied up after himself and took down the old system that we had. As my partner and I are no spring chickens the clarity of the system is very reassuring. Feel safer going into the future.

3 April 2026
Rated 5 out of 5 stars

Graham

Everything from the first call to the installation of the system went smoothly and very professional. Alan on the phone and Graham who called out both did a remarkable job in handling everything. I would recommend using Action24 for security and fire monitoring.

27 March 2026
Rated 5 out of 5 stars

Kieran did a fantastic job setting up…

Kieran did a fantastic job setting up the cameras for my alarm system. He did a very neat job with the unit in the attic and explained everything with the system to me prior to leaving. Would highly recommend Action 24 as a result.

1 April 2026
Unprompted review

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