Order took 10 days to arrive plants looked ok but 3 of my brocoli plants died within 2 days of planting but over
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Celery was really good plugs, just waiting for rest, but communication is not that great
Very happy with the service provided by your garden centre. The plants I received are all healthy specimens and are growing well
you made a mistake as using Royal Mail to deliver my order was disastrous as the parcel promised by email by them didn't arrive until 7.45pm sopping wet with damage to plants. As a result I won't be... See more
Company details
Written by the company
Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.
Contact info
55 Bloxham Road, OX16 9JS, Banbury, United Kingdom
- 01295981909
- info@acquatower.com
- acquagarden.co.uk
3.3
Average
418 reviews
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Hasn’t replied to negative reviews
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Beautiful plants…
The plants where exactly as the web site shows strong and well looked after. Quick delivery
6 July 2024
wonderful healthy plants
great shipping experience, good prices, wonderful healthy plants, very well packed and shipped
6 July 2024
Plants arrived in lovely condition
Plants arrived in lovely condition. Well packed and quite large. Much better than I have had from one of the more known growers.
Excellent.
28 June 2024
Would not use again
Items were ordered, paid the extra for next day delivery. Received email saying items had been dispatched on the Monday but no sign of them Wednesday. Emailed to ask for an update twice but got no response. Then I received another message Thursday to say item had been dispatched which contradicts Mondays email. Eventually received plants on Friday. Do not bother paying the extra £8.75 for next day delivery is a waste of money. On a plus note, plants were well packaged and with the exception of one tray of plants arrived looking healthy and in tact. Probably will not buy from them again.
28 June 2024
Reply from Acqua Garden
Hi Dianne, just to respond on this as it is unfairly negative: your order was placed on Saturday 22 June and was then processed, packed and shipped on Monday 24 June (first working day after the weekend). We shipped this by Express Next Day with Parcel Force, who collected the package at 2.30pm on Monday 24 June. I have checked all emails and notifications and you are incorrect - the notification from us on 24 June was entirely correct, confirming shipping by Parcel Force Express on 24 June. Unfortunately Parcel Force failed to deliver next day as we had paid for. Becca here liaised with you throughout. As she also said in her email to you, we cannot control the very rare failures by Parcel Force. However, you were also refunded the additional shipping cost in any event! And as you know, the email on 26 June was Becca explaining this, saying she had investigated with Parcel Force, that they were late and we had shipped on time but that she had refunded the express shipping cost. So, I have to correct your unfair review. We take customer experience extremely seriously. Our plants are always excellent, and packed very carefully in bespoke packaging. And we always ensure that any issues are quickly sorted out, as we did here, even where it is the fault of Parcel Force. Anyway, happy gardening to you in any event! Jonathan
Very pleased with what I bought
Very pleased with what I bought. Will certainly use them again. Well please
19 June 2024
Healthy, well established plants
Healthy, well established vegetable plants. Fantastic customer service. Will definitely be using again.
18 June 2024
Great courgette plants
Well packed, healthy, good-sized courgette plants! Perfect to replace my plugs that had been slugged...
17 June 2024
Quick delivery
Quick delivery. Good healthy strong plants. Can`t wait till Christmas Dinner!
16 June 2024
Every single spring onion plant…
Every single spring onion plant dies...waste of money- especially since I waited for so long
16 May 2024
Amazing blueberry bush
Just bought a blueberry bush from these guys, because no local garden centres had any, it arrived super fast, well packaged and already has fruit on it.
Really healthy bush, I would definitely recommend them and will be using again.
12 June 2024
Unprompted review
The peppers were in immaculate…
The peppers were in immaculate condition and are now growing strongly in the poly tunnel. I have never had such well packaged plants before. The 9cm plugs already had flowers forming and so will be laden with juicy peppers soon.
3 June 2024
Sweert corn great packag
I ordered Sweert corn having been let down by other better known suppliers. They arrived promptly and best of all safely packed and protected so that the plants were not damaged.
3 June 2024
Unprompted review
Had a positive experience with Acqua…
Had a positive experience with Acqua Garden.
I couldn’t find San Marzano plants anywhere else!
Plants received were healthy and doing very well!
I would recommend this Company.
18 May 2024
Great customer service
Our order arrived a day early and was well packaged. We ordered 5 boxes of plants and received a sixth box as a bonus, along with free gift cards for future orders. Altogether a positive experience.
3 June 2024
Unprompted review
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