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Acqua Garden Reviews 

418
•
TrustScore 3.5 out of 5

3.3

Garden Center
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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently find the plants to be healthy and appreciate the careful packaging alongside quick delivery when orders go smoothly. Many buyers are pleased with the good pricing and wide variety available compared to alternative suppliers in the market. However, some customers also noted serious issues with delayed deliveries and receiving incorrect items instead of what was purchased. People frequently experienced damaged plants upon arrival and faced difficulties getting responses from support when trying to resolve problems. Others mentioned that orders sometimes arrived incomplete, with missing items or dead specimens that failed to grow.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and delivery, as experiences vary significantly... See more

Order

Consumers express deep frustration and disappointment regarding their order experiences, frequently citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise prompt... See more

Quality

Clients share ambiguous opinions on quality, with high disagreement among reviews. While many customers... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order took 10 days to arrive plants looked ok but 3 of my brocoli plants died within 2 days of planting but over

Rated 4 out of 5 stars

Celery was really good plugs, just waiting for rest, but communication is not that great

Rated 4 out of 5 stars

Very happy with the service provided by your garden centre. The plants I received are all healthy specimens and are growing well

Rated 2 out of 5 stars

you made a mistake as using Royal Mail to deliver my order was disastrous as the parcel promised by email by them didn't arrive until 7.45pm sopping wet with damage to plants. As a result I won't be... See more

Company details

  1. Garden Center

Written by the company

Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.

Contact info

3.3

Average

TrustScore 3.5 out of 5

418 reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(418)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Healthy Plants

Fast delivery, very well packed, and really good healthy plants which arrived in perfect condition. Thank you Acqua Garden

23 May 2024
Rated 4 out of 5 stars

The plants come quickly before the…

The plants come quickly before the date, the only thing I didn't like is what they came in a small cardboard box which was quite damp and manhandled by the postman. He just shoved it in the letterbox and squashed the box lucky the plants are all okay i would've put them in a crushproof box instead

15 May 2024
Rated 5 out of 5 stars

My first order came promptly but the…

My first order came promptly but the box was torn and squashed but the plants inside weren't damaged. My second order was double the size and came once again promptly. It was securely packed and even though I was only able to unpack them the following day, they were in perfect condition. The delivery service was friendly and helpful. Delighted and will always use them in the future

13 May 2024
Rated 5 out of 5 stars

excellent

My plants arrived in a beautiful condition. They were strong plants very well packed and delivered by Royal Mail. I will definitely use the company again.

12 May 2024
Rated 5 out of 5 stars

QUALITY IN EVERY RESPECT

The plants arrived in excellent condition and I am really pleased with the size.

Thy have been planted out with great care and I look forward to a summer of full bloom.

26 April 2024

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