Achieve  Reviews 12,475

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and prompt attention received. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with certain consultants, describing them as rude, pushy, and unhelpful, particularly when trying to sell a loan. A few other people also felt that some employees did not listen to their needs and were unprofessional in their communication.

What people talk about most

Staff

Consumers generally report positive experiences with staff, often highlighting their helpfulness, knowledge,... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism,... See more

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the loan process. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as simple, easy,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very pleasant interaction, despite the length of time, and some initial clarifications, all went really well. I hope Leonardo reads a book called The Zoologists's Guide to the Galaxy, because... See more

Company replied

Rated 5 out of 5 stars

Working with Achieve was great. The whole process did not take long, the agreement was very straightforward, and they were up front about everything. More importantly, Tracy made my experience great.... See more

Company replied

Rated 5 out of 5 stars

Celeste is a professional yet able to treat customers with personal and prompt attention. My husband and I are in a field that is completely immersive. We cannot use cell phones while working. Th... See more

Company replied

Rated 5 out of 5 stars

As always, I was dubious as to whether this company was legit or a scam. I was willing to hear what they had to offer, but I was only researching and not in need or desperate. Whenever something was... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Achieve Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Achieve Debt Relief (NMLS #1238929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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Rated 5 out of 5 stars

The experience was awesome

The experience was awesome. No pressure, nothing but kindness and understanding. Have your questions answered in minutes not days or weeks.

21 April 2026
Unprompted review
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Reply from Achieve

Hi Tracy,
We're happy to hear that you had such an awesome experience! We appreciate your feedback and are glad that our kindness and understanding helped answer your questions quickly.

Rated 5 out of 5 stars

Shyla was Great!

Shyla was Great!
She was my only professional, but extremely friendly. Also, she made the process comfortable and trusting, it's the second time I've had business with her and it's a pleasure. I would definitely call her again and I will next time I'm in this kind of situation.

21 April 2026
Unprompted review
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Reply from Achieve

Hi Scott,
We're glad that you found our team member to be professional and friendly, making the process comfortable. We appreciate your continued business and are grateful for your positive feedback!

Rated 5 out of 5 stars

G-g-g-g-reat!!

Brittini P. was amazing! She first reached out to me several months ago and I was just not quite ready to move forward. She was pleasantly persistent in her pursuit with me, and because of the kindness and diligence she demonstrated, when I was ready to go she was the one I reached out to! She helped me to be able to re-finance a loan with a high rate, into a new one with a lower rate! I will still be debt free in the same time, but now with a lower rate and lower payment! Win Win! She was very thorough, explained everything and answered every question I had. I couldn't have asked for a better experience! Thank you so much B! :)

20 April 2026
Unprompted review
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Reply from Achieve

Hi Kelly, thank you for the feedback! We are so glad Brittini could assist you. Welcome to the Achieve family!

Rated 5 out of 5 stars

Working with Melanie Dignan was…WONDERFUL

Working with Melanie Dignan was wonderful. She made the process very easy to complete and she was very considerate about my concerns.

3 April 2026
Unprompted review
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Reply from Achieve

Hi Elisabeth, thank you for sharing. We’re happy to hear that Melanie provided a smooth experience for you. We appreciate you!

Rated 5 out of 5 stars

Achieve made this so easy they…

Achieve made this so easy they understood what I was looking to do and help me get it done

14 April 2026
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Reply from Achieve

Hi Deborah, thank you for choosing Achieve. We are glad our team could help you get everything sorted quickly and easily!

Rated 5 out of 5 stars

The right guy for the job.

He was extremely knowledgeable about my loan and was always professional when we spoke. He was upfront about the costs and needs to get my loan funded. Appreciate his help getting the loan on its way!

3 April 2026
Unprompted review
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Reply from Achieve

Hi Mike,
We're happy to hear that you found the loan expert knowledgeable and professional! We appreciate your feedback regarding the clarity of the costs and needs. We're glad to assist you!

Rated 5 out of 5 stars

Tina Valdez was God sent

Tina was helpful, understanding and determined to help me with my loan. I’m honored to have gotten to speak to her.

19 April 2026
Unprompted review
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Reply from Achieve

Hi Erick,
We're delighted to hear about the helpful, understanding, and determined support you received. We appreciate you mentioning your positive experience with your loan.

Rated 5 out of 5 stars

The real deal. Tell them what you're looking for.

As always, I was dubious as to whether this company was legit or a scam. I was willing to hear what they had to offer, but I was only researching and not in need or desperate. Whenever something was offered that did not sound great, I asked them if they could do better, and they said they'd try to see what can be done to satisfy my wants. Eventually, I got exactly what I wanted. The required documents were not difficult to gather, and the approval process was quick and easy. It took a couple days longer than expected to get funds because I thought we would get funded the day of closing. It was a small misunderstanding, but we did close seamlessly and received our funds a couple days later.

15 April 2026
Unprompted review
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Reply from Achieve

Hi Paul,
We appreciate you sharing your experience. We're happy to hear that we could meet your expectations despite your initial hesitation. We're glad the process was smooth, and we regret the slight delay in funding. Thank you for your feedback.

Rated 5 out of 5 stars

Kelsey was great

Kelsey was great, helped me through the experience seamlessly.

18 April 2026
Unprompted review
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Reply from Achieve

Hello,
We're happy to hear that your experience was seamless, and appreciate you acknowledging the assistance you received. Thank you!

Rated 5 out of 5 stars

Tracy Barrios - Excellent Representative for Achieve

Tracy was very attentive and extremely diligent in processing my personal loan application. She took me through the process step by step and I am very thankful for helping get my personal loan approved. Thank you again to Tracy and Achieve!!

18 April 2026
Unprompted review
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Reply from Achieve

Hi Rory,
We're so glad to hear that you had such a positive experience! We appreciate you mentioning the attentiveness and diligence. We're happy we could help get your personal loan approved, and we thank you for your time.

Rated 5 out of 5 stars

He was incredible and nice and totally…

He was incredible and nice and totally made my life more manageable. Highly recommended!!!!

17 April 2026
Unprompted review
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Reply from Achieve

Hi Suzanne,
We're so glad to hear that you had such a positive experience and that our team made your life more manageable! We appreciate your recommendation!

Rated 5 out of 5 stars

Quick and painless process

Evan was great, worked quickly to make sure I knew precisely what needed to be done and uploaded, and made the whole process easy and quick.

16 April 2026
Unprompted review
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Reply from Achieve

Hi Tracy,
We're happy to hear that the process was easy and quick for you. We appreciate your positive feedback and are so glad the work was done to your satisfaction.

Rated 5 out of 5 stars

Evan was an absolute pleasure to work…

Evan was an absolute pleasure to work with on my loan. I’m 46 I’ve been working and living middle class life together with my family for 28 years. I’ve had many, many loans throughout my lifetime and this was hands down the best experience I’ve had. He got me better terms than I thought I would get and it all took around an hour. Great guy and I’d say pretty much perfect customer service. With a couple weddings for kids coming up and the craziness life throws at you, finances can be overwhelming for us. Most people get it, we all have something similar and I’d say Evan made it as painless as possible through this process. 10/10 for sure! Thanks a million, Evan!

17 April 2026
Unprompted review
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Reply from Achieve

Hi Josh,
It’s incredibly rewarding to hear that, out of all the loans you’ve had over the last 28 years, this was your best experience yet! We know how stressful managing finances can be, especially with exciting milestones like weddings on the horizon, and we’re thrilled that Evan could make the process quick, painless, and clear for you.

Congratulations on the upcoming weddings, and thank you for trusting us!

Rated 1 out of 5 stars

Oscar

Oscar, the representative that they sent me to to talk to. was pushy and did not listen to my needs and kept telling me that I must apply for the the loan before I could move to the next person I needed to speak to. I feel like he was trying to make qouter and not really help helping with what I needed at the moment. I feel like his customer service was very rude and I was not able to get any of my questions answered that I asked. He just wanted to sell me a loan

17 April 2026
Unprompted review
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Reply from Achieve

Hello Kelly,
We are sincerely sorry for your experience. This is not the level of service we strive for, and we want to ensure your questions are fully answered.
An account specialist will be requesting more information so we can look into this further.

Rated 4 out of 5 stars

Sierra, Seamless transition

Sierra, the person that helped me, was very kind and helpful.

9 April 2026
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Reply from Achieve

Hi Juanita,
We're so glad that the person who assisted you was kind and helpful! We appreciate you taking the time to leave us this positive feedback.

Rated 5 out of 5 stars

Rodman is the best!!!

My Husband and I decided to get a loan and Rodman was the man that got the job done. He went above and beyond to make sure we were approved. It took a few hours of making sure they had all the information needed. we emailed several different times everything we were asked and then some. I wasn't too sure we would get approved but it got done and we are very happy.

15 April 2026
Unprompted review
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Reply from Achieve

Hi Mandi,
We're happy to hear that we could help you secure your loan. We appreciate you acknowledging the effort to ensure your approval. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Working with Evan was so easy and…

Working with Evan was so easy and hassle free. We were able to get everything accomplished in just two phone calls. I am now in a much better position going forward.

15 April 2026
Unprompted review
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Reply from Achieve

Hi Terry,
We're happy to hear that everything was accomplished quickly and easily! We appreciate your feedback and are glad you are in a better position now.

Rated 1 out of 5 stars

This place is OBNOXIOUS

This place is OBNOXIOUS with their calling. I received 17 calls from them in a 6 minute span. This includes when I was on the phone with them trying to talk to someone! They were rude when I was talking to them and did not seem to want to listen to what I was telling them and were pushy. When I kindly asked to be taken off their call list and that I was not interested in doing business with them; their response was NOT professional in saying, "The feeling is mutual". Which was funny to hear considering I was nice and respectful and he was not. Their employees need training on how to handle someone who is respectful and need to not be pushy and rude.

it was overall a horrible experience with them and have zero desire to do business with them.

14 April 2026
Unprompted review
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Reply from Achieve

Hello John,
Thank you for sharing your feedback. This does not reflect the standards we strive for.

To ensure we address this properly with our team and honor your request to be removed from our contact list, we will be reaching out via the Request information tool to gather a few more details from you.

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