Achieve  Reviews 12,676

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,086 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting individual agents who went above and beyond to ensure a smooth and clear process. Many appreciate the personalized approach, feeling respected and cared for, with agents taking time to explain options and answer questions thoroughly. The overall service is frequently described as excellent, with consumers noting the efficiency, ease, and quickness of the process, often resulting in lower interest rates and payments. However, some people were dissatisfied with aspects of payment and customer service after the initial setup, reporting issues with accessing loan information online and unexpected changes in interest calculation. There were also complaints about poor communication regarding payment schedules and difficulties resolving overpayments or fees, leading to frustration and a feeling of being given the runaround.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and clarity of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

User experience

People report positive experiences with user experience, finding the process extremely smooth, clear, and... See more

Payment

Consumers find payment to be ambiguous, with some expressing fear about their financial future and ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Achieve made this an extremely smooth and clear process. Maria Garcia did a fantastic job working with me and helping me understand any terms and answering any questions. The underwriters and Maria... See more

Company replied

Rated 5 out of 5 stars

Joseph Freedman was instrumental to my family choosing Achieve for our Home Equity Loan. He answered all of our questions thoroughly and with clarity. He never made us feel like we were being "sold" s... See more

Company replied

Rated 5 out of 5 stars

We were treated with respect and caring. Brittany Simon, our agent, seemed as much a friend as an agent throughout the process. She even helped me when I had an issue with my printer when I couldn'... See more

Company replied

Rated 5 out of 5 stars

Sherri did an amazing job at making me feel comfortable with lending from Achieve. She walked me through the process and helped me get the best rates I could for what I needed. I would recommend her t... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Freedom Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Freedom Debt Relief (NMLS #1248929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Smooth process

17 June 2026
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Reply from Achieve

Hi Roger,
Thanks for choosing Achieve, and we're thrilled to hear the process went smoothly.

Rated 5 out of 5 stars

Working with Glen

I had the pleasure of working with Glen O'Toole on a personal loan, and I was extremely impressed with his professionalism, responsiveness, and commitment to finding the best solution for our needs. He made the entire process smooth and stress-free from start to finish. I highly recommend Achieve to anyone seeking debt relief or financial assistance. Their team provides exceptional service, and they are truly a top-notch company.

22 June 2026
Unprompted review
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Reply from Achieve

Hi Audrey,
We are so pleased to hear that our team provided such professional and responsive service, making your process smooth and stress-free. Thank you for your high recommendation!

Rated 5 out of 5 stars

Simple and Fast💰

Simple
Fast
Done💰

15 June 2026
Unprompted review
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Reply from Achieve

Hi Ira,
Thank you so much for the great feedback! Our goal is always to deliver a seamless and speedy experience, so we're thrilled to hear we hit the mark for you.

Rated 5 out of 5 stars

My agent was an absolute gem

My agent was an absolute gem. They took their time to make sure I was well-informed, walked me through everything, and made sure I got the best deal. Going in, I was scared about my financial future and how I would be able to even pay my next bill, but now I feel much more at ease and can look forward to the future.

21 June 2026
Unprompted review
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Reply from Achieve

Hi Kris,
We are so happy to hear our agent provided such excellent support and helped you feel more secure about your financial future. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Shyla is the best!!

Shyla was not pushy, did not rush me to commit to a decision, but found the best option for me. She was great!!

19 June 2026
Unprompted review
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Reply from Achieve

Hi Kayce,
We're so glad to hear you had such a positive experience! Thank you for sharing your kind words.

Rated 1 out of 5 stars

Terrible company with no sympathy

Terrible company with no sympathy. Customer service just goes through the motions

18 June 2026
Unprompted review
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Reply from Achieve

Hello Adam,
We are sorry to hear about your experience with the loan process and we would like to address your concerns. An account specialist will be requesting more information to discuss further.

Rated 5 out of 5 stars

Achieve is a company I have worked with…

Achieve is a company I have worked with a couple of times. I have worked with Glen. He is always so helpful. He always looks out for his customer and what is going to work best for them. Someday I hope to be out of debt, I think with Achieve, I can achieve that goal.

18 June 2026
Unprompted review
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Reply from Achieve

Hi Karen,
We are so glad to hear about your positive experience and appreciate you sharing your kind words. We are committed to helping you achieve your goals!

Rated 5 out of 5 stars

Stressed!

My representative helped me and was so understanding. I was so stressed. Thanks so much Michael.

12 June 2026
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Reply from Achieve

Hi Nicola,
We are so glad to hear our representative was understanding and helpful during a stressful time. Your kind words mean a lot to us.

Rated 1 out of 5 stars

Lied about fees

I was denied due to low income which is their right. However even though they had my income documents they pulled my credit anyway which was not necessary. There is zero concern about customers . They did not need to lower my credit score just to deny me due to income. There was also over a month delay while I waited for them to contact me. My loan processor would not speak to me at all. It's just unprofessional. Not only that they added in about $3,000 worth of fees that were not disclosed to me in the beginning. When I found out they were the Freedom Financial Network I realized I should never have contacted them in the first place.

15 June 2026
Unprompted review
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Reply from Achieve

Hello,
We are sorry to hear about your experience with the loan process and we would like to address your concerns. An account specialist will be requesting more information to discuss further.

Rated 5 out of 5 stars

Five Stars!!

Tracy provided us with excellent service, gave us options and knows what she is doing. Tracy helped us from beginning to end and made the process easy.

Thank you Tracy!

17 June 2026
Unprompted review
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Reply from Achieve

Hi Alex,
We're so glad to hear our team provided excellent service and made the process easy. We appreciate your kind words!

Rated 5 out of 5 stars

Sherri was great to work with!

Sherri was great to work with!! I look forward in working with her in the future.

17 June 2026
Unprompted review
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Reply from Achieve

Hello Joe,
We are so pleased you had such a positive experience with Sherri! We appreciate your kind words.

Rated 5 out of 5 stars

Traci was very helpful and did a great…

Traci was very helpful and did a great job explaining everything!

16 June 2026
Unprompted review
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Reply from Achieve

Hello Rick,
We are so glad to hear Tracy was helpful and explained everything well! Thank you for your kind words!

Rated 5 out of 5 stars

Mrs. Tracy Barrios

Mrs. Tracy was easy to work with and very knowledgable.

16 June 2026
Unprompted review
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Reply from Achieve

Hi John,
We're glad our team was easy to work with and very knowledgeable. Thank you for your feedback.

Rated 5 out of 5 stars

Celeste was such a wonderful agent

Celeste was such a wonderful agent. I truly believe that she really cares about the people she works with. I could always get a hold of her when I had questions or concerns. Thank you so much for your help 😃

16 June 2026
Unprompted review
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Reply from Achieve

Hello Celeste,
We're so glad to hear you had such a wonderful experience and felt truly cared for while working with Celeste. We appreciate your kind words and thank you for your feedback!

Rated 5 out of 5 stars

Achieve made this an extremely smooth…

Achieve made this an extremely smooth and clear process. Maria Garcia did a fantastic job working with me and helping me understand any terms and answering any questions. The underwriters and Maria Garcia were fast and provided better rates and loan principles than I was offered before. Maria Garcia is a great loan specialist and definitely worth working with if you need help with a loan.

16 June 2026
Unprompted review
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Reply from Achieve

Hello,
We're so glad to hear your process was smooth and clear! It's wonderful that our team provided excellent support and clear explanations. We appreciate your kind words!

Rated 5 out of 5 stars

Wendy is an exceptional representative…

Wendy is an exceptional representative of Achieve. She is knowledgable, helpful, and proactive in helping me with all of my issues and goals.

16 June 2026
Unprompted review
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Reply from Achieve

Hello Julia,
We're so glad to hear you received such knowledgeable, helpful, and proactive support. We appreciate your positive feedback!

Rated 5 out of 5 stars

Brianne was very patient and kind

Brianne was very patient and kind. She answered all my questions completely.

16 June 2026
Unprompted review
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Reply from Achieve

Hello Daphne,
We're glad to hear Brianne was patient, kind, and able to answer all your questions completely.

Rated 5 out of 5 stars

Joseph

Joseph, thank you for your help.

16 June 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hello Joesph,
We appreciate your feedback and are happy to have helped you!

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