The shopping experience itself was flawless. The dress fit perfectly and I loved the material, however you would think in this day and age with women constantly bemoaning the lack of pockets in dresse... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The shoulder bag is very versatile. It has the shorter double straps or the adjustable single wider strap which will be useful if the bag is heavy or I'm wearing it for a long time. It can be worn on... See more
Very quick delivery as promised, delighted with my bag as it exactly what I was looking for. Well made, good size and the double zip pockets and magnetic middle button close compartment are roomy enou... See more
Used the click and collect service, which was extremely quick. Bag is exactly as described on the website and will be perfect for summer holidays as will go with all outfits and plenty room for purse... See more
Company replied
Company details
- Fashion Accessories Store
- Bag Shop
- Bags and Luggage Store
- Handbags Shop
- Jewelry Store
- Women's Clothing Store
Information provided by various external sources
New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.
Contact info
United Kingdom
- accessorize.com
4.2
Great
290 reviews
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Great price for a great product.
6 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Delivered very quickly
Delivered very quickly. Dress is nice but a little oversized for my body shape and a little thinner fabric than I expected
31 March 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Still have not received my order.
2 April 2026
Reply from Accessorize USA
We are so sorry that your order has not arrived. We will investigate this issue right away and find out what happened.
Better off going in store.
Online order was cancelled and no reason was provided for it. The item was still in stock online when I checked immediately after.
Might be better to purchase in store, as their online admin clearly needs work.
6 April 2026
Reply from Accessorize USA
We regret that your online order was cancelled without explanation, especially while the item appeared in stock. We appreciate your feedback and will investigate our online order process to improve the customer experience.
Beautiful items but not so good delivery
The products are beautiful as always and are a good fit. However, I paid for next day delivery which was being promoted on the website with a countdown timer but apparently Saturdays are not included in this therefore, I paid for next day delivery and then due to a bank holiday as well (which I totally understood) the item didn't come for 4 days so it was late for what it was required for. The next day delivery needs to be more clear as it's not cheap.
4 April 2026
Reply from Accessorize USA
We appreciate your feedback and are sorry the delivery didn't meet expectations. We'll review how next-day delivery is presented, especially regarding weekends and holidays, to ensure clarity. We value your business and the comments you've shared.
Reply from Accessorize USA
We are so sorry your order has not arrived. We will investigate the issue right away and take steps to find out what happened.
Ordered online
Ordered online, paid for it, them email to say you don’t have it, TO WAIT 10 days for MONEY BACK, terrible service
5 April 2026
Reply from Accessorize USA
We regret that the item wasn't available and the refund process is taking longer than expected. We appreciate your feedback and we'll review our procedures.
Second invitation to review but the…
Second invitation to review but the product hasn't arrived yet
3 April 2026
Reply from Accessorize USA
We apologize that you haven't received your product yet and for the review invitation. We'll investigate the delay with our shipping team.
Easy to order click and collect
Easy to order click and collect. Lovely light bag with several compartments in a nice tan colour.
5 April 2026
Reply from Accessorize USA
We appreciate your feedback and are sorry about the delivery time. We'll look into this issue with Evri.
Beautiful hair accessory almost free
I loved the fact that I had vouchers to spend and I used them to buy a very pretty hair accessory
1 April 2026
Just wondering where my order is as…
Just wondering where my order is as I’ve had no messages or correspondence since I ordered it!!!
3 April 2026
Reply from Accessorize USA
We are very sorry to hear that you have not received updates about your order. We will look into this immediately to provide you with more information.
I was a bit disappointed in the product…
I was a bit disappointed in the product as the photo was misleading on the length of the chain. I fits a child very well not an adult.
31 March 2026
Reply from Accessorize USA
We appreciate your feedback and are sorry the chain length wasn't as expected. We will review the photo to ensure it accurately represents the product.
False Advertisement and Poor Customer Service
Was advertised and paid for next day delivery when ordering on Good Friday. Was told when checking out the item would be with me Saturday. Item did not arrive, did not arrive Tuesday either. Contacted them and was told as I ordered on a bank holiday Friday the order would not be processed until today (Tuesday). I was not informed of this at any point during ordering. I queried the accuracy of advertised delivery times in relation to bank holidays. Told the customer service representative I was misinformed and I am not to know what the working hours of the warehouse/distribution center are in relation to public holidays and it was their responsibility to inform customers when advertised delivery times could not be met. Rep continued to send me links to delivery times ignoring that I was complaining about being misinformed when checking out, finally told me they would pass my feedback to the relevant department and refused to refund my next day delivery charge that was not fulfilled.
3 April 2026
Reply from Accessorize USA
Hello, we're sorry to hear of your confusion when placing your order. We do state on our delivery page that deliveries do not occur during bank holidays. in our site T&Cs we do state that customers ensure they are aware of all delivery details prior to placing an order. All delivery information can be found on our delivery page here: https://help.accessorize.com/hc/en-gb/articles/115000316071-What-are-your-UK-and-ROI-delivery-options
We hope this clarifies our delivery in formation for you. Regards, Accessorize
Order came very quick and happy with my…
Order came very quick and happy with my purchase
2 April 2026
Quick delivery
Quick delivery. Would be good to get more options re where to collect from
2 April 2026
Reply from Accessorize USA
We're glad you received your delivery quickly. We appreciate your feedback and will consider adding more collection point options in the future.
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