AccessBureau Reviews 

113
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Best USD buying rate in the city. We visited the Liver pool street branch to change large amount of USD .Rami who is the branch manager gave us a good rate, He helped us a good customer service , we r... See more

Rated 5 out of 5 stars

Ordered in advance, in the middle of the night - no deposit, no hidden charges. Got denominations I wanted at no extra cost. Collected $ next morning. Simply done Will use them again from now on.

Rated 5 out of 5 stars

Ordered online. Easy straightforward collection. Good rate. Friendly staff. Next to Liverpool Strret Station.

Rated 4 out of 5 stars

Easy to navigate and use website. Plenty of time to collect online order which was quickly completed. Unlike other companies, using the card reader was easy as it could be removed from sliding tray.

Company details

  1. Currency Exchange Service

Written by the company

Access Bureau offer a fast and secure way to buy and sell travel money with over 40 currencies at competitive exchange rates. We pride ourselves on 0% Commission and no hidden charges what you see is what you get it couldn’t be more simple. As one of the leading providers of travel money in London and online, whether your buying holiday money for your trip or selling back we make it easy for you to buy and sell at a great exchange rate. Our branches are conveniently located minutes from London’s busiest railway, underground and Coach stations at Victoria and Liverpool Street for easy pick ups.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

113 reviews

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4.5

All reviews

(113)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

AccessBureau AccessBureau provides excellent service.

AccessBureau provides excellent service. The team is professional, friendly, and takes the time to understand each client’s needs instead of using the same solution for everyone. Communication is clear and timely, and they are reliable and easy to work with. Overall, AccessBureau delivers quality service with great attention to detail. Highly recommended.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great rate

Ordered in advance, in the middle of the night - no deposit, no hidden charges.
Got denominations I wanted at no extra cost.
Collected $ next morning.
Simply done
Will use them again from now on.

2 January 2026
Rated 5 out of 5 stars

Decent exchange rate

Decent exchange rate (0.01 euro - ie, 1 euro cent - off the interbank rate) and no commission if you book the exchange online.

2 January 2026
Rated 1 out of 5 stars

Rude

Rude, shouting and rushing stuff. I suggest other staff watch the conversation recorded of who was shouting before attacking here. Avoid this shop. Customers allowed to ask questions. And not being rushed out and humiliated.

9 December 2025
Unprompted review
Rated 4 out of 5 stars

Easy to navigate and use website

Easy to navigate and use website. Plenty of time to collect online order which was quickly completed. Unlike other companies, using the card reader was easy as it could be removed from sliding tray.

12 September 2025

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